The referral-marketing practices of travel agencies

Organisations can make use of high levels of customer-service delivery to stimulate positive word-of-mouth referrals. Referral marketing is primarily applied by organisations when the budget is the marketers’ largest limitation. The purpose of the article is to indicate the current status of the re...

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Bibliographic Details
Main Authors: Mornay Roberts-Lombard, TFJ Steyn
Format: Article
Language:English
Published: University of Johannesburg 2022-10-01
Series:Communicare
Subjects:
Online Access:https://journals.uj.ac.za/index.php/jcsa/article/view/1674
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