Disaffordances or affordances: Perceptions of ChatGPT in the workplace
People increasingly use generative AI like ChatGPT in the workplace since ChatGPT was launched in late 2022. There could be negative consequences of ChatGPT use like threatening employees’ job and misuse due to less updated knowledge. The limitation of updating its knowledge, accuracy and authentici...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025-06-01
|
| Series: | Sustainable Futures |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S266618882500200X |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1850101507055157248 |
|---|---|
| author | Tai-ming Wut Elaine Ah-heung Chan |
| author_facet | Tai-ming Wut Elaine Ah-heung Chan |
| author_sort | Tai-ming Wut |
| collection | DOAJ |
| description | People increasingly use generative AI like ChatGPT in the workplace since ChatGPT was launched in late 2022. There could be negative consequences of ChatGPT use like threatening employees’ job and misuse due to less updated knowledge. The limitation of updating its knowledge, accuracy and authenticity may also be other reasons of hindering the use of ChatGPT in the workplace. This study aims to examine how the positive or negative perceptions of ChatGPT among employees affect the attitudes towards using ChatGPT. This research fills the gap by finding out the negative perceptions of using ChatGPT. The Self-Determination Theory (SDT) is selected as the foundation of explanation of generative AI adoption in general. A survey research was conducted in 2024 to collect views of working adults towards ChatGPT in Hong Kong. The findings showed that automatability, personalization and availability of ChatGPT are positively associated with ChatGPT effectiveness. Limited understanding and null decision-making are positively related to discomfort with using ChatGPT. The association between lack of emotion and discomfort with using ChatGPT, however, is not supported in this research. ChatGPT effectiveness is found positively associated with the attitudes towards ChatGPT. SDT was further validated to demonstrate the importance of fulfilling employees’ psychological needs for more motivated use of ChatGPT. Corporations should count on the three features affecting ChatGPT effectiveness which are automatability, personalization and availability. Future research might explore the influence of demographical factors of employees such as age, work position, educational level, income as well as the contextual factor such as industry type. |
| format | Article |
| id | doaj-art-adb3708dfebe40b48e461e8857390a3a |
| institution | DOAJ |
| issn | 2666-1888 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Sustainable Futures |
| spelling | doaj-art-adb3708dfebe40b48e461e8857390a3a2025-08-20T02:39:59ZengElsevierSustainable Futures2666-18882025-06-01910063210.1016/j.sftr.2025.100632Disaffordances or affordances: Perceptions of ChatGPT in the workplaceTai-ming Wut0Elaine Ah-heung Chan1Corresponding author.; College of Professional and Continuing Education, The Hong Kong Polytechnic University, West Kowloon Campus, Hong Kong SAR, ChinaCollege of Professional and Continuing Education, The Hong Kong Polytechnic University, West Kowloon Campus, Hong Kong SAR, ChinaPeople increasingly use generative AI like ChatGPT in the workplace since ChatGPT was launched in late 2022. There could be negative consequences of ChatGPT use like threatening employees’ job and misuse due to less updated knowledge. The limitation of updating its knowledge, accuracy and authenticity may also be other reasons of hindering the use of ChatGPT in the workplace. This study aims to examine how the positive or negative perceptions of ChatGPT among employees affect the attitudes towards using ChatGPT. This research fills the gap by finding out the negative perceptions of using ChatGPT. The Self-Determination Theory (SDT) is selected as the foundation of explanation of generative AI adoption in general. A survey research was conducted in 2024 to collect views of working adults towards ChatGPT in Hong Kong. The findings showed that automatability, personalization and availability of ChatGPT are positively associated with ChatGPT effectiveness. Limited understanding and null decision-making are positively related to discomfort with using ChatGPT. The association between lack of emotion and discomfort with using ChatGPT, however, is not supported in this research. ChatGPT effectiveness is found positively associated with the attitudes towards ChatGPT. SDT was further validated to demonstrate the importance of fulfilling employees’ psychological needs for more motivated use of ChatGPT. Corporations should count on the three features affecting ChatGPT effectiveness which are automatability, personalization and availability. Future research might explore the influence of demographical factors of employees such as age, work position, educational level, income as well as the contextual factor such as industry type.http://www.sciencedirect.com/science/article/pii/S266618882500200XChatgptEmployees’ perceptionsAffordancesDisaffordancesSelf-determination theoryWorkplace |
| spellingShingle | Tai-ming Wut Elaine Ah-heung Chan Disaffordances or affordances: Perceptions of ChatGPT in the workplace Sustainable Futures Chatgpt Employees’ perceptions Affordances Disaffordances Self-determination theory Workplace |
| title | Disaffordances or affordances: Perceptions of ChatGPT in the workplace |
| title_full | Disaffordances or affordances: Perceptions of ChatGPT in the workplace |
| title_fullStr | Disaffordances or affordances: Perceptions of ChatGPT in the workplace |
| title_full_unstemmed | Disaffordances or affordances: Perceptions of ChatGPT in the workplace |
| title_short | Disaffordances or affordances: Perceptions of ChatGPT in the workplace |
| title_sort | disaffordances or affordances perceptions of chatgpt in the workplace |
| topic | Chatgpt Employees’ perceptions Affordances Disaffordances Self-determination theory Workplace |
| url | http://www.sciencedirect.com/science/article/pii/S266618882500200X |
| work_keys_str_mv | AT taimingwut disaffordancesoraffordancesperceptionsofchatgptintheworkplace AT elaineahheungchan disaffordancesoraffordancesperceptionsofchatgptintheworkplace |