Human-Centered Design and Digital Transformation of Mental Health Services
Mental health services face a multitude of challenges, such as increasing demand, underfunding, and limited workforce capacity. The accelerated digital transformation of public services is positioned by government, the private sector, and some academic researchers as the solution. Alongsi...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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JMIR Publications
2025-08-01
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| Series: | JMIR Human Factors |
| Online Access: | https://humanfactors.jmir.org/2025/1/e66040 |
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| _version_ | 1849769885080485888 |
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| author | William Fleming Adam Coutts Diane Pochard Daksha Trivedi Kristy Sanderson |
| author_facet | William Fleming Adam Coutts Diane Pochard Daksha Trivedi Kristy Sanderson |
| author_sort | William Fleming |
| collection | DOAJ |
| description |
Mental health services face a multitude of challenges, such as increasing demand, underfunding, and limited workforce capacity. The accelerated digital transformation of public services is positioned by government, the private sector, and some academic researchers as the solution. Alongside this, human-centered design has emerged as a guiding paradigm for this transformation to ensure user needs are met. We define what digital transformation and human-centered design are, how they are implemented in the UK policy context, and their role within the evolving delivery of mental health services. The involvement of one of our coauthors (DP) in the design and delivery of these policies over the past 5 years provides unique insights into the decision-making process and policy story. We review the promises, pitfalls, and ongoing challenges identified across a multidisciplinary literature. Finally, we propose future research questions and policy options to ensure that services are designed and delivered to meet the mental health needs of the population. |
| format | Article |
| id | doaj-art-ac21cdcf93f34f5e838cd594ff5e3c7d |
| institution | DOAJ |
| issn | 2292-9495 |
| language | English |
| publishDate | 2025-08-01 |
| publisher | JMIR Publications |
| record_format | Article |
| series | JMIR Human Factors |
| spelling | doaj-art-ac21cdcf93f34f5e838cd594ff5e3c7d2025-08-20T03:03:15ZengJMIR PublicationsJMIR Human Factors2292-94952025-08-0112e6604010.2196/66040Human-Centered Design and Digital Transformation of Mental Health ServicesWilliam Fleminghttps://orcid.org/0000-0002-4724-9837Adam Couttshttps://orcid.org/0000-0002-5167-6591Diane Pochardhttps://orcid.org/0009-0001-5268-9060Daksha Trivedihttps://orcid.org/0000-0002-7572-4113Kristy Sandersonhttps://orcid.org/0000-0002-3132-2745 Mental health services face a multitude of challenges, such as increasing demand, underfunding, and limited workforce capacity. The accelerated digital transformation of public services is positioned by government, the private sector, and some academic researchers as the solution. Alongside this, human-centered design has emerged as a guiding paradigm for this transformation to ensure user needs are met. We define what digital transformation and human-centered design are, how they are implemented in the UK policy context, and their role within the evolving delivery of mental health services. The involvement of one of our coauthors (DP) in the design and delivery of these policies over the past 5 years provides unique insights into the decision-making process and policy story. We review the promises, pitfalls, and ongoing challenges identified across a multidisciplinary literature. Finally, we propose future research questions and policy options to ensure that services are designed and delivered to meet the mental health needs of the population.https://humanfactors.jmir.org/2025/1/e66040 |
| spellingShingle | William Fleming Adam Coutts Diane Pochard Daksha Trivedi Kristy Sanderson Human-Centered Design and Digital Transformation of Mental Health Services JMIR Human Factors |
| title | Human-Centered Design and Digital Transformation of Mental Health Services |
| title_full | Human-Centered Design and Digital Transformation of Mental Health Services |
| title_fullStr | Human-Centered Design and Digital Transformation of Mental Health Services |
| title_full_unstemmed | Human-Centered Design and Digital Transformation of Mental Health Services |
| title_short | Human-Centered Design and Digital Transformation of Mental Health Services |
| title_sort | human centered design and digital transformation of mental health services |
| url | https://humanfactors.jmir.org/2025/1/e66040 |
| work_keys_str_mv | AT williamfleming humancentereddesignanddigitaltransformationofmentalhealthservices AT adamcoutts humancentereddesignanddigitaltransformationofmentalhealthservices AT dianepochard humancentereddesignanddigitaltransformationofmentalhealthservices AT dakshatrivedi humancentereddesignanddigitaltransformationofmentalhealthservices AT kristysanderson humancentereddesignanddigitaltransformationofmentalhealthservices |