Emotion Recognition on Turkish Mobile Operator Turkcell’s Call Center Calls
A fundamental component of human intelligence is the capacity for feeling. In addition to being founded on logic and reason, human conduct is also greatly influenced by the emotions that people experience. For the purpose of this study, we classified one thousand real-life call center client voice d...
Saved in:
| Main Authors: | Tekin Altun, Hüseyin Tiryaki, Hüseyin Demirci, Yüksel Yurtay |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Sakarya University
2024-12-01
|
| Series: | Sakarya University Journal of Computer and Information Sciences |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/en/download/article-file/4172634 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Noise at workplaces in the call center
by: Bożena SMAGOWSKA
Published: (2013-11-01) -
IVR systems used in call center management: a scientometric analysis of the literature
by: Ecaterina Coman
Published: (2025-04-01) -
An Analysis of Intelligent Turkish Text Classification Models for Routing Calls in Call Centers: A Case Study on the Republic of Turkiye Ministry of Trade Call Center
by: Muammer Özdemir, et al.
Published: (2024-04-01) -
Predicting Performance of Call Center Staff: The Role of Cognitive Ability and Emotional Intelligence
by: Luke Treglown, et al.
Published: (2024-11-01) -
“Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21
by: Ratih Tresnati
Published: (2007-06-01)