Satisfaction and perceived quality in major outpatient surgery
<p><strong>Background:</strong> quality is one of the issues that has aroused the greatest interest in researchers from the most dissimilar branches of production, services and science in recent years. The need to study the perceived quality in the health field and, particularly, i...
Saved in:
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | Spanish |
| Published: |
Centro Provincial de Información de Ciencias Médicas. Cienfuegos
2023-03-01
|
| Series: | Medisur |
| Subjects: | |
| Online Access: | http://medisur.sld.cu/index.php/medisur/article/view/5539 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832576918100115456 |
|---|---|
| author | Javier Cruz Rodríguez Carrel Niomylesh Niome Abreus Leosbel Armenteros Fleites María Margarita Ríos Cabrera Yasmani Martínez López María del Carmen Rodríguez Fernández |
| author_facet | Javier Cruz Rodríguez Carrel Niomylesh Niome Abreus Leosbel Armenteros Fleites María Margarita Ríos Cabrera Yasmani Martínez López María del Carmen Rodríguez Fernández |
| author_sort | Javier Cruz Rodríguez |
| collection | DOAJ |
| description | <p><strong>Background:</strong> quality is one of the issues that has aroused the greatest interest in researchers from the most dissimilar branches of production, services and science in recent years. The need to study the perceived quality in the health field and, particularly, in major outpatient surgery has been demonstrated.<br /><strong>Objective:</strong> to evaluate the satisfaction and quality perceived by patients and relatives who use major outpatient surgery; to determine the existence of differences in the patients and relatives’ criteria.<br /><strong>Methods:</strong> descriptive observational study from January 2018 to March 2020 at the General Surgery Service of the Arnaldo Milián Castro Provincial Hospital, in Santa Clara. Telephone interviews were applied to 50 patients (operated for major outpatient surgery) and a family member who had accompanied them during the care process.<br /><strong>Results:</strong> favorable results were obtained in satisfaction and quality perception in patients and relatives without showing significant statistical differences between these groups.<br /><strong>Conclusions:</strong> major ambulatory surgery is a care modality well accepted by patients and their accompanying families.</p> |
| format | Article |
| id | doaj-art-ab31db1ab2d142c1ae4d93c486bfe7d9 |
| institution | Kabale University |
| issn | 1727-897X |
| language | Spanish |
| publishDate | 2023-03-01 |
| publisher | Centro Provincial de Información de Ciencias Médicas. Cienfuegos |
| record_format | Article |
| series | Medisur |
| spelling | doaj-art-ab31db1ab2d142c1ae4d93c486bfe7d92025-01-30T21:29:00ZspaCentro Provincial de Información de Ciencias Médicas. CienfuegosMedisur1727-897X2023-03-012124824892273Satisfaction and perceived quality in major outpatient surgeryJavier Cruz Rodríguez0Carrel Niomylesh Niome Abreus1Leosbel Armenteros Fleites2María Margarita Ríos Cabrera3Yasmani Martínez López4María del Carmen Rodríguez Fernández5Hospital Provincial Clínico-Quirúrgico Arnaldo Milián Castro. Santa Clara, Cuba.Hospital Provincial Clínico-Quirúrgico Arnaldo Milián Castro. Santa Clara, Cuba.Hospital Provincial Clínico-Quirúrgico Arnaldo Milián Castro. Santa Clara, Cuba.Hospital Provincial Clínico-Quirúrgico Arnaldo Milián Castro. Santa Clara, Cuba.Hospital Provincial Clínico-Quirúrgico Arnaldo Milián Castro. Santa Clara, Cuba.Universidad Central Marta Abreu de Las Villas. Villa Clara. Cuba.<p><strong>Background:</strong> quality is one of the issues that has aroused the greatest interest in researchers from the most dissimilar branches of production, services and science in recent years. The need to study the perceived quality in the health field and, particularly, in major outpatient surgery has been demonstrated.<br /><strong>Objective:</strong> to evaluate the satisfaction and quality perceived by patients and relatives who use major outpatient surgery; to determine the existence of differences in the patients and relatives’ criteria.<br /><strong>Methods:</strong> descriptive observational study from January 2018 to March 2020 at the General Surgery Service of the Arnaldo Milián Castro Provincial Hospital, in Santa Clara. Telephone interviews were applied to 50 patients (operated for major outpatient surgery) and a family member who had accompanied them during the care process.<br /><strong>Results:</strong> favorable results were obtained in satisfaction and quality perception in patients and relatives without showing significant statistical differences between these groups.<br /><strong>Conclusions:</strong> major ambulatory surgery is a care modality well accepted by patients and their accompanying families.</p>http://medisur.sld.cu/index.php/medisur/article/view/5539calidad en la atención de saludsatisfacción del pacientecirugía |
| spellingShingle | Javier Cruz Rodríguez Carrel Niomylesh Niome Abreus Leosbel Armenteros Fleites María Margarita Ríos Cabrera Yasmani Martínez López María del Carmen Rodríguez Fernández Satisfaction and perceived quality in major outpatient surgery Medisur calidad en la atención de salud satisfacción del paciente cirugía |
| title | Satisfaction and perceived quality in major outpatient surgery |
| title_full | Satisfaction and perceived quality in major outpatient surgery |
| title_fullStr | Satisfaction and perceived quality in major outpatient surgery |
| title_full_unstemmed | Satisfaction and perceived quality in major outpatient surgery |
| title_short | Satisfaction and perceived quality in major outpatient surgery |
| title_sort | satisfaction and perceived quality in major outpatient surgery |
| topic | calidad en la atención de salud satisfacción del paciente cirugía |
| url | http://medisur.sld.cu/index.php/medisur/article/view/5539 |
| work_keys_str_mv | AT javiercruzrodriguez satisfactionandperceivedqualityinmajoroutpatientsurgery AT carrelniomyleshniomeabreus satisfactionandperceivedqualityinmajoroutpatientsurgery AT leosbelarmenterosfleites satisfactionandperceivedqualityinmajoroutpatientsurgery AT mariamargaritarioscabrera satisfactionandperceivedqualityinmajoroutpatientsurgery AT yasmanimartinezlopez satisfactionandperceivedqualityinmajoroutpatientsurgery AT mariadelcarmenrodriguezfernandez satisfactionandperceivedqualityinmajoroutpatientsurgery |