Does service quality matter in FinTech payment services? An integrated SERVQUAL and TAM approach

Does service quality matter in FinTech payment services? An integrated SERVQUAL and TAM approach

As the number of FinTech start-ups continues to rise globally, the utilization of these services by users becomes increasingly crucial, especially considering potential risks. Various factors affect users' utilization of financial technology, with the quality of services offered by FinTech prov...

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Bibliographic Details
Main Authors: Vikas Sharma, Kshitiz Jangir, Munish Gupta, Ramona Rupeika-Apoga
Format: Article
Language:English
Published: Elsevier 2024-11-01
Series:International Journal of Information Management Data Insights
Subjects:
FinTech
SERVQUAL
TAM
Service quality
Payment services
Financial technology
Online Access:http://www.sciencedirect.com/science/article/pii/S2667096824000417
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