Factors influencing intentions to use QRIS: A two-staged PLS-SEM and ANN approach

This study investigates the factors influencing users' intention to utilise Indonesia's Quick Response Code Indonesian Standard (QRIS). It employed a questionnaire survey with 996 QRIS users in Indonesia as respondents, with response rate 95. 95 %. This study analysed the data using the st...

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Main Authors: Rizka Ramayanti, Zubir Azhar, Nik Hadian Nik Azman
Format: Article
Language:English
Published: Elsevier 2025-03-01
Series:Telematics and Informatics Reports
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Online Access:http://www.sciencedirect.com/science/article/pii/S2772503024000719
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author Rizka Ramayanti
Zubir Azhar
Nik Hadian Nik Azman
author_facet Rizka Ramayanti
Zubir Azhar
Nik Hadian Nik Azman
author_sort Rizka Ramayanti
collection DOAJ
description This study investigates the factors influencing users' intention to utilise Indonesia's Quick Response Code Indonesian Standard (QRIS). It employed a questionnaire survey with 996 QRIS users in Indonesia as respondents, with response rate 95. 95 %. This study analysed the data using the structural equation modelling – artificial neural network (SEM-ANN) approach. The data were evaluated using SmartPLS 4.0 and SPSS 26 for artificial neural network (ANN) analysis. The SEM analysis suggests that Habit, Hedonic Motivation, Social Influence, and Price Value are the primary factors influencing QRIS intention and usage in Indonesia. Performance expectancy, effort expectancy, and facilitating factors are not significantly related to users' intention to use QRIS. User intention significantly influences the actual usage of QRIS. The importance-performance matrix analysis (IPMA) test indicates that hedonic desire is the most significant factor in predicting the intention to use QRIS compared to other variables. The findings demonstrated that hedonic motivation was the primary determinant in forecasting the intention to use QRIS.
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spelling doaj-art-aa4fa3de18544ccdac565febde8da3302025-08-20T02:55:46ZengElsevierTelematics and Informatics Reports2772-50302025-03-011710018510.1016/j.teler.2024.100185Factors influencing intentions to use QRIS: A two-staged PLS-SEM and ANN approachRizka Ramayanti0Zubir Azhar1Nik Hadian Nik Azman2Accounting Study Program, Faculty of Economics and Business, Universitas Trilogi, Jakarta, Indonesia; Corresponding author.School of Management, Universiti Sains Malaysia, Penang, MalaysiaSchool of Management, Universiti Sains Malaysia, Penang, MalaysiaThis study investigates the factors influencing users' intention to utilise Indonesia's Quick Response Code Indonesian Standard (QRIS). It employed a questionnaire survey with 996 QRIS users in Indonesia as respondents, with response rate 95. 95 %. This study analysed the data using the structural equation modelling – artificial neural network (SEM-ANN) approach. The data were evaluated using SmartPLS 4.0 and SPSS 26 for artificial neural network (ANN) analysis. The SEM analysis suggests that Habit, Hedonic Motivation, Social Influence, and Price Value are the primary factors influencing QRIS intention and usage in Indonesia. Performance expectancy, effort expectancy, and facilitating factors are not significantly related to users' intention to use QRIS. User intention significantly influences the actual usage of QRIS. The importance-performance matrix analysis (IPMA) test indicates that hedonic desire is the most significant factor in predicting the intention to use QRIS compared to other variables. The findings demonstrated that hedonic motivation was the primary determinant in forecasting the intention to use QRIS.http://www.sciencedirect.com/science/article/pii/S2772503024000719QRISArtificial neural networkPLS-SEMIPMA
spellingShingle Rizka Ramayanti
Zubir Azhar
Nik Hadian Nik Azman
Factors influencing intentions to use QRIS: A two-staged PLS-SEM and ANN approach
Telematics and Informatics Reports
QRIS
Artificial neural network
PLS-SEM
IPMA
title Factors influencing intentions to use QRIS: A two-staged PLS-SEM and ANN approach
title_full Factors influencing intentions to use QRIS: A two-staged PLS-SEM and ANN approach
title_fullStr Factors influencing intentions to use QRIS: A two-staged PLS-SEM and ANN approach
title_full_unstemmed Factors influencing intentions to use QRIS: A two-staged PLS-SEM and ANN approach
title_short Factors influencing intentions to use QRIS: A two-staged PLS-SEM and ANN approach
title_sort factors influencing intentions to use qris a two staged pls sem and ann approach
topic QRIS
Artificial neural network
PLS-SEM
IPMA
url http://www.sciencedirect.com/science/article/pii/S2772503024000719
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