Medical Record System Redesign to Enhance Efficiency and Safety in Psychiatric Inpatient Care

Aims: Efficient medical record systems are vital for improving workflow, ensuring data accuracy, and maintaining staff satisfaction. At Eastlake and Ferneley psychiatric wards, the medical record system, ‘SystmOne’ proved to be inefficient and fragmented, with essential functions scattered across in...

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Bibliographic Details
Main Authors: Abeer Jawed, Anjani Atigadda, Rahimat Adebayo, Lara Jayatilaka, Solomon Wong
Format: Article
Language:English
Published: Cambridge University Press 2025-06-01
Series:BJPsych Open
Online Access:https://www.cambridge.org/core/product/identifier/S2056472425103803/type/journal_article
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Summary:Aims: Efficient medical record systems are vital for improving workflow, ensuring data accuracy, and maintaining staff satisfaction. At Eastlake and Ferneley psychiatric wards, the medical record system, ‘SystmOne’ proved to be inefficient and fragmented, with essential functions scattered across interfaces. This led to excessive administrative burden, detracted from patient care, and frustrated staff. A pre-implementation survey revealed issues such as excessive time spent on documentation and difficulties locating multidisciplinary input, underscoring the need for systemic change. The aim of this project was to reduce administrative time and improve user satisfaction by 30% by December 2024 through a consolidated visualisation tool.
ISSN:2056-4724