Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology
Bureaucratic behavior in Indonesia is often criticized for being slow, convoluted, and lacking transparency, ultimately reducing investor interest at the regional level. Meanwhile, business actors frequently face challenges in understanding and utilizing the Online Single Submission (OSS) system, p...
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Governmental Science Laboratory, Faculty of Social and Political Sciences, Universitas Riau
2025-06-01
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| Series: | Nakhoda: Jurnal Ilmu Pemerintahan |
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| Online Access: | https://nakhoda.ejournal.unri.ac.id/index.php/njip/article/view/802 |
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| author | Nur Mulyani Sari Bachtari Alam Hidayat Rika Destiny Sinaga |
| author_facet | Nur Mulyani Sari Bachtari Alam Hidayat Rika Destiny Sinaga |
| author_sort | Nur Mulyani Sari |
| collection | DOAJ |
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Bureaucratic behavior in Indonesia is often criticized for being slow, convoluted, and lacking transparency, ultimately reducing investor interest at the regional level. Meanwhile, business actors frequently face challenges in understanding and utilizing the Online Single Submission (OSS) system, particularly due to limited socialization, low digital literacy, and mismatches between the system and practical needs. Ogan Ilir Regency, as a developing region in South Sumatra Province, holds significant investment potential. However, investment acceleration in the region remains suboptimal. This study aims to analyze the influence of bureaucratic behavior and business actor behavior in the implementation of the OSS system on investment acceleration in Ogan Ilir Regency. This study employed a descriptive quantitative approach. The independent variables were bureaucratic behavior (X1) and business actor behavior (X2), while the dependent variable was investment acceleration (Y). The sample was determined using total sampling, involving 50 respondents consisting of licensing bureaucrats, business actors who use OSS, local government officials, and IT staff. Data were collected using a questionnaire comprising 26 items, assessed with a 4-point Likert scale. Validity and reliability tests were conducted, and data were analyzed using multiple linear regression with the help of SPSS 25. The results indicate that both bureaucratic behavior and business actor behavior have a significant influence on investment acceleration in Ogan Ilir Regency. The findings affirm that the success of OSS in accelerating investment depends not only on technological infrastructure but also on human behavior. Small and medium enterprises (SMEs) still require special assistance and mentoring to boost their confidence in utilizing digital platforms and complying with regulations. With increasing adaptability of business actors to OSS, investment processes can be expedited, fostering local economic growth and creating a more competitive and inclusive business environment in Ogan Ilir.
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| format | Article |
| id | doaj-art-a8daed9e6e714efb91754234d0a64ecc |
| institution | DOAJ |
| issn | 1829-5827 2656-5277 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Governmental Science Laboratory, Faculty of Social and Political Sciences, Universitas Riau |
| record_format | Article |
| series | Nakhoda: Jurnal Ilmu Pemerintahan |
| spelling | doaj-art-a8daed9e6e714efb91754234d0a64ecc2025-08-20T03:13:05ZengGovernmental Science Laboratory, Faculty of Social and Political Sciences, Universitas RiauNakhoda: Jurnal Ilmu Pemerintahan1829-58272656-52772025-06-01241Bureaucratic Behavior and Utilization of Online Single Submission (OSS) TechnologyNur Mulyani Sari0https://orcid.org/0000-0003-2178-8215Bachtari Alam Hidayat1Rika Destiny Sinaga2Mahasiswa Program Magister Ilmu Pemerintahan Universitas Tamansiswa PalembangDosen Magister Ilmu Pemerintahan Universitas Tamansiswa PalembangDosen Magister Ilmu Pemerintahan Universitas Tamansiswa Palembang Bureaucratic behavior in Indonesia is often criticized for being slow, convoluted, and lacking transparency, ultimately reducing investor interest at the regional level. Meanwhile, business actors frequently face challenges in understanding and utilizing the Online Single Submission (OSS) system, particularly due to limited socialization, low digital literacy, and mismatches between the system and practical needs. Ogan Ilir Regency, as a developing region in South Sumatra Province, holds significant investment potential. However, investment acceleration in the region remains suboptimal. This study aims to analyze the influence of bureaucratic behavior and business actor behavior in the implementation of the OSS system on investment acceleration in Ogan Ilir Regency. This study employed a descriptive quantitative approach. The independent variables were bureaucratic behavior (X1) and business actor behavior (X2), while the dependent variable was investment acceleration (Y). The sample was determined using total sampling, involving 50 respondents consisting of licensing bureaucrats, business actors who use OSS, local government officials, and IT staff. Data were collected using a questionnaire comprising 26 items, assessed with a 4-point Likert scale. Validity and reliability tests were conducted, and data were analyzed using multiple linear regression with the help of SPSS 25. The results indicate that both bureaucratic behavior and business actor behavior have a significant influence on investment acceleration in Ogan Ilir Regency. The findings affirm that the success of OSS in accelerating investment depends not only on technological infrastructure but also on human behavior. Small and medium enterprises (SMEs) still require special assistance and mentoring to boost their confidence in utilizing digital platforms and complying with regulations. With increasing adaptability of business actors to OSS, investment processes can be expedited, fostering local economic growth and creating a more competitive and inclusive business environment in Ogan Ilir. https://nakhoda.ejournal.unri.ac.id/index.php/njip/article/view/802Bureaucratic BehaviorBusiness BehaviorOnline Single Submission (OSS)Investment |
| spellingShingle | Nur Mulyani Sari Bachtari Alam Hidayat Rika Destiny Sinaga Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology Nakhoda: Jurnal Ilmu Pemerintahan Bureaucratic Behavior Business Behavior Online Single Submission (OSS) Investment |
| title | Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology |
| title_full | Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology |
| title_fullStr | Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology |
| title_full_unstemmed | Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology |
| title_short | Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology |
| title_sort | bureaucratic behavior and utilization of online single submission oss technology |
| topic | Bureaucratic Behavior Business Behavior Online Single Submission (OSS) Investment |
| url | https://nakhoda.ejournal.unri.ac.id/index.php/njip/article/view/802 |
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