Financial Inclusion as Enabler for Innovation in Banking

Using evidence from Spain, this study assesses the readiness of the banking sector of the EU to introduce technological and social innovations to implement the European policy of financial inclusivity. Despite the evident benefits for banks in terms of enhancing legitimacy and improving consumer kn...

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Main Authors: Beatriz Fernández-Olit, Gloria González-Sanz, Óscar Sierra-Martín, Elena Ortega-Diaz
Format: Article
Language:English
Published: National Research University Higher School of Economics 2022-09-01
Series:Foresight and STI Governance
Subjects:
Online Access:https://foresight-journal.hse.ru/article/view/19199
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author Beatriz Fernández-Olit
Gloria González-Sanz
Óscar Sierra-Martín
Elena Ortega-Diaz
author_facet Beatriz Fernández-Olit
Gloria González-Sanz
Óscar Sierra-Martín
Elena Ortega-Diaz
author_sort Beatriz Fernández-Olit
collection DOAJ
description Using evidence from Spain, this study assesses the readiness of the banking sector of the EU to introduce technological and social innovations to implement the European policy of financial inclusivity. Despite the evident benefits for banks in terms of enhancing legitimacy and improving consumer knowledge and loyalty, mostly banks at present merely comply with the formal aspects of financial inclusion regulation, but are not going further in terms of technical or social innovation, using compliance to avoid the "stick" of regulation. In contrast, a review of the banks’ own corporate social responsibility strategies shows a higher level of commitment and innovation in terms of financial inclusion. Based on the analysis of institutional factors that determine the involvement of banks in the inclusivity policy, recommendations are proposed for adjusting development strategies in order to combine the efforts of the public and private sectors in the provision of public services.
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spelling doaj-art-a7dc3189f56d44528aec438f20b4ced82025-08-20T02:08:44ZengNational Research University Higher School of EconomicsForesight and STI Governance2500-25972022-09-0116310.17323/2500-2597.2022.3.95.105Financial Inclusion as Enabler for Innovation in BankingBeatriz Fernández-Olit0Gloria González-Sanz1Óscar Sierra-Martín2Elena Ortega-Diaz3University of Alcalá, Pza. Victoria, sn. 28802 Alcalá de Henares, Madrid, SpainEconomistas sin Fronteras Foundation, C/ Gaztambide, 50, 28015 Madrid, SpainEconomistas sin Fronteras Foundation, C/ Gaztambide, 50, 28015 Madrid, SpainEconomistas sin Fronteras Foundation, C/ Gaztambide, 50, 28015 Madrid, Spain Using evidence from Spain, this study assesses the readiness of the banking sector of the EU to introduce technological and social innovations to implement the European policy of financial inclusivity. Despite the evident benefits for banks in terms of enhancing legitimacy and improving consumer knowledge and loyalty, mostly banks at present merely comply with the formal aspects of financial inclusion regulation, but are not going further in terms of technical or social innovation, using compliance to avoid the "stick" of regulation. In contrast, a review of the banks’ own corporate social responsibility strategies shows a higher level of commitment and innovation in terms of financial inclusion. Based on the analysis of institutional factors that determine the involvement of banks in the inclusivity policy, recommendations are proposed for adjusting development strategies in order to combine the efforts of the public and private sectors in the provision of public services. https://foresight-journal.hse.ru/article/view/19199new technologiespublic policydigitalizationstrategiesfinancial inclusionknowledge-intensive services
spellingShingle Beatriz Fernández-Olit
Gloria González-Sanz
Óscar Sierra-Martín
Elena Ortega-Diaz
Financial Inclusion as Enabler for Innovation in Banking
Foresight and STI Governance
new technologies
public policy
digitalization
strategies
financial inclusion
knowledge-intensive services
title Financial Inclusion as Enabler for Innovation in Banking
title_full Financial Inclusion as Enabler for Innovation in Banking
title_fullStr Financial Inclusion as Enabler for Innovation in Banking
title_full_unstemmed Financial Inclusion as Enabler for Innovation in Banking
title_short Financial Inclusion as Enabler for Innovation in Banking
title_sort financial inclusion as enabler for innovation in banking
topic new technologies
public policy
digitalization
strategies
financial inclusion
knowledge-intensive services
url https://foresight-journal.hse.ru/article/view/19199
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AT elenaortegadiaz financialinclusionasenablerforinnovationinbanking