A comprehensive examination of public transport user satisfaction in Indian megacities
In recent times, traffic congestion has emerged as a persistent problem, critically affecting travel time, fuel consumption, and commuter stress, while also contributing to poor air quality and a reduced quality of life. This global problem is especially acute in Indian megacities, which have dense...
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| Language: | English |
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Palacký University Olomouc
2025-04-01
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| Series: | Transactions on Transport Sciences |
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| Online Access: | https://tots.upol.cz/artkey/tot-202501-0004_a-comprehensive-examination-of-public-transport-user-satisfaction-in-indian-megacities.php |
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| author | Rupas Kumar Meesala M V Raju |
| author_facet | Rupas Kumar Meesala M V Raju |
| author_sort | Rupas Kumar Meesala |
| collection | DOAJ |
| description | In recent times, traffic congestion has emerged as a persistent problem, critically affecting travel time, fuel consumption, and commuter stress, while also contributing to poor air quality and a reduced quality of life. This global problem is especially acute in Indian megacities, which have dense populations, massive vehicular fleet, and limited road space. Although public transport is considered a promising solution to traffic congestion and related emissions, the effectiveness and adoption of road public transport depend on the characteristics of the service. This study examines commuter satisfaction with public transport services in three Indian megacities (Bengaluru, Chennai, and Hyderabad), highlighting key factors influencing user perceptions. An online survey with 2,274 respondents, divided by location, gender and age group, was conducted from January to April 2023, assessing 12 service attributes. The present study shows varied perception levels of service attributes in the three selected cities. Principal component analysis (PCA) was performed to reduce the dimensionality of the large dataset and confirm the robustness of the data, with high internal consistency across demographic variables using XLSTAT. Key factors identified in the study include ease of maintenance, accessibility, and affordability, with each city having its own strengths and weaknesses. The insights and findings of the current study provide valuable guidance for targeted improvements in public transportation systems to enhance commuter satisfaction and address the widespread problem of vehicular pollution and traffic congestion in Indian megacities. |
| format | Article |
| id | doaj-art-a7918eeddae140de9558e27fbbd5f802 |
| institution | Kabale University |
| issn | 1802-9876 |
| language | English |
| publishDate | 2025-04-01 |
| publisher | Palacký University Olomouc |
| record_format | Article |
| series | Transactions on Transport Sciences |
| spelling | doaj-art-a7918eeddae140de9558e27fbbd5f8022025-08-20T03:53:23ZengPalacký University OlomoucTransactions on Transport Sciences1802-98762025-04-01161283410.5507/tots.2024.021tot-202501-0004A comprehensive examination of public transport user satisfaction in Indian megacitiesRupas Kumar MeesalaM V RajuIn recent times, traffic congestion has emerged as a persistent problem, critically affecting travel time, fuel consumption, and commuter stress, while also contributing to poor air quality and a reduced quality of life. This global problem is especially acute in Indian megacities, which have dense populations, massive vehicular fleet, and limited road space. Although public transport is considered a promising solution to traffic congestion and related emissions, the effectiveness and adoption of road public transport depend on the characteristics of the service. This study examines commuter satisfaction with public transport services in three Indian megacities (Bengaluru, Chennai, and Hyderabad), highlighting key factors influencing user perceptions. An online survey with 2,274 respondents, divided by location, gender and age group, was conducted from January to April 2023, assessing 12 service attributes. The present study shows varied perception levels of service attributes in the three selected cities. Principal component analysis (PCA) was performed to reduce the dimensionality of the large dataset and confirm the robustness of the data, with high internal consistency across demographic variables using XLSTAT. Key factors identified in the study include ease of maintenance, accessibility, and affordability, with each city having its own strengths and weaknesses. The insights and findings of the current study provide valuable guidance for targeted improvements in public transportation systems to enhance commuter satisfaction and address the widespread problem of vehicular pollution and traffic congestion in Indian megacities.https://tots.upol.cz/artkey/tot-202501-0004_a-comprehensive-examination-of-public-transport-user-satisfaction-in-indian-megacities.phppublic transportuser satisfactionfactor analysisserviceabilitypublic perception levels |
| spellingShingle | Rupas Kumar Meesala M V Raju A comprehensive examination of public transport user satisfaction in Indian megacities Transactions on Transport Sciences public transport user satisfaction factor analysis serviceability public perception levels |
| title | A comprehensive examination of public transport user satisfaction in Indian megacities |
| title_full | A comprehensive examination of public transport user satisfaction in Indian megacities |
| title_fullStr | A comprehensive examination of public transport user satisfaction in Indian megacities |
| title_full_unstemmed | A comprehensive examination of public transport user satisfaction in Indian megacities |
| title_short | A comprehensive examination of public transport user satisfaction in Indian megacities |
| title_sort | comprehensive examination of public transport user satisfaction in indian megacities |
| topic | public transport user satisfaction factor analysis serviceability public perception levels |
| url | https://tots.upol.cz/artkey/tot-202501-0004_a-comprehensive-examination-of-public-transport-user-satisfaction-in-indian-megacities.php |
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