CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of implementation outcomes from a cluster randomized trial

The CARD system (Comfort Ask Relax Distract) is a protocol for vaccine delivery that includes interventions that facilitate vaccine recipient coping and improve the vaccination experience. CARD was compared to control (usual care) in a pragmatic hybrid effectiveness-implementation cluster randomized...

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Main Authors: Anna Taddio, James Morrison, Charlotte Logeman, Victoria Gudzak, Lucie M Bucci, C. Meghan McMurtry, Molly Yang, Mike Folinas, Rahim Moineddin, Noni E. MacDonald
Format: Article
Language:English
Published: Taylor & Francis Group 2025-12-01
Series:Human Vaccines & Immunotherapeutics
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Online Access:https://www.tandfonline.com/doi/10.1080/21645515.2025.2503524
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author Anna Taddio
James Morrison
Charlotte Logeman
Victoria Gudzak
Lucie M Bucci
C. Meghan McMurtry
Molly Yang
Mike Folinas
Rahim Moineddin
Noni E. MacDonald
author_facet Anna Taddio
James Morrison
Charlotte Logeman
Victoria Gudzak
Lucie M Bucci
C. Meghan McMurtry
Molly Yang
Mike Folinas
Rahim Moineddin
Noni E. MacDonald
author_sort Anna Taddio
collection DOAJ
description The CARD system (Comfort Ask Relax Distract) is a protocol for vaccine delivery that includes interventions that facilitate vaccine recipient coping and improve the vaccination experience. CARD was compared to control (usual care) in a pragmatic hybrid effectiveness-implementation cluster randomized trial. Of 25 participating community pharmacies, 12 were randomized to CARD and 13 to control for all vaccines administered between November 2023 and January 2024. Implementation strategies planned to support CARD integration included an educational webinar, customized implementation recommendations, change equipment, online chat group, and audit and feedback. Educational outreach was added to improve intervention fidelity. This paper reports on implementation outcomes of the trial. Provider surveys and focus groups revealed acceptability and feasibility of CARD and implementation strategies. Vaccinators in CARD pharmacies (vs. control) reported higher satisfaction with vaccine recipient interactions and that overall, CARD was time neutral. They also reported higher utilization of some CARD-recommended injection techniques. Administrative data verified utilization of the CARD coping checklist, which solicits vaccine recipient coping preferences, in 96% of vaccine recipients that participated. Post-vaccination feedback surveys were available for 90% of vaccine recipients that participated. Implementation results were aligned with trial effectiveness outcomes, and support routine use of CARD in community pharmacies.Trial registration : NCT06098703
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institution Kabale University
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publishDate 2025-12-01
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series Human Vaccines & Immunotherapeutics
spelling doaj-art-a6c5df0be62443689d4d2ee897d9054a2025-08-20T03:59:25ZengTaylor & Francis GroupHuman Vaccines & Immunotherapeutics2164-55152164-554X2025-12-0121110.1080/21645515.2025.2503524CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of implementation outcomes from a cluster randomized trialAnna Taddio0James Morrison1Charlotte Logeman2Victoria Gudzak3Lucie M Bucci4C. Meghan McMurtry5Molly Yang6Mike Folinas7Rahim Moineddin8Noni E. MacDonald9Leslie Dan Faculty of Pharmacy, University of Toronto, Toronto, CanadaWholehealth Pharmacy Partners, Markham, ON, CanadaThe Hospital for Sick Children, Toronto, CanadaLeslie Dan Faculty of Pharmacy, University of Toronto, Toronto, CanadaBucci-Hepworth Health Services Inc, Pincourt, CanadaDepartment of Psychology, University of Guelph, Guelph, CanadaWholehealth Pharmacy Partners, Markham, ON, CanadaLeslie Dan Faculty of Pharmacy, University of Toronto, Toronto, CanadaFaculty of Medicine, University of Toronto, Toronto, CanadaFaculty of Medicine, Dalhousie University, Halifax, CanadaThe CARD system (Comfort Ask Relax Distract) is a protocol for vaccine delivery that includes interventions that facilitate vaccine recipient coping and improve the vaccination experience. CARD was compared to control (usual care) in a pragmatic hybrid effectiveness-implementation cluster randomized trial. Of 25 participating community pharmacies, 12 were randomized to CARD and 13 to control for all vaccines administered between November 2023 and January 2024. Implementation strategies planned to support CARD integration included an educational webinar, customized implementation recommendations, change equipment, online chat group, and audit and feedback. Educational outreach was added to improve intervention fidelity. This paper reports on implementation outcomes of the trial. Provider surveys and focus groups revealed acceptability and feasibility of CARD and implementation strategies. Vaccinators in CARD pharmacies (vs. control) reported higher satisfaction with vaccine recipient interactions and that overall, CARD was time neutral. They also reported higher utilization of some CARD-recommended injection techniques. Administrative data verified utilization of the CARD coping checklist, which solicits vaccine recipient coping preferences, in 96% of vaccine recipients that participated. Post-vaccination feedback surveys were available for 90% of vaccine recipients that participated. Implementation results were aligned with trial effectiveness outcomes, and support routine use of CARD in community pharmacies.Trial registration : NCT06098703https://www.tandfonline.com/doi/10.1080/21645515.2025.2503524Pharmacyvaccinationpain managementthe CARD systemvaccination servicesimplementation science
spellingShingle Anna Taddio
James Morrison
Charlotte Logeman
Victoria Gudzak
Lucie M Bucci
C. Meghan McMurtry
Molly Yang
Mike Folinas
Rahim Moineddin
Noni E. MacDonald
CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of implementation outcomes from a cluster randomized trial
Human Vaccines & Immunotherapeutics
Pharmacy
vaccination
pain management
the CARD system
vaccination services
implementation science
title CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of implementation outcomes from a cluster randomized trial
title_full CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of implementation outcomes from a cluster randomized trial
title_fullStr CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of implementation outcomes from a cluster randomized trial
title_full_unstemmed CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of implementation outcomes from a cluster randomized trial
title_short CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of implementation outcomes from a cluster randomized trial
title_sort card comfort ask relax distract and community pharmacy vaccinations evaluation of implementation outcomes from a cluster randomized trial
topic Pharmacy
vaccination
pain management
the CARD system
vaccination services
implementation science
url https://www.tandfonline.com/doi/10.1080/21645515.2025.2503524
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