How to create patients revisit intention? A study on private hospitals in Indonesia

How to create patients revisit intention? A study on private hospitals in Indonesia

This study investigates the factors influencing the revisit intentions of female diabetes patients at private hospitals in Indonesia. The research explores the roles of complaint handling and social media promotion in building patient trust and satisfaction, and their impact on the intention to retu...

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Bibliographic Details
Main Authors: Tantri Yanuar Rahmat Syah, Edi Suyitno
Format: Article
Language:English
Published: LLC "CPC "Business Perspectives" 2025-02-01
Series:Innovative Marketing
Subjects:
complaint handling
diabetes
hospital
revisit intention
satisfaction
social media
Online Access:https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21551/IM_2025_01_Syah.pdf
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