Quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City
This study attempts to identify quality attributes and investigate the quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City (VNU-HCM) from the perspective of students, thereby proposing recommendations to improve the service quality in the context that...
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| Format: | Article |
| Language: | English |
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HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE
2024-10-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Khoa học Xã hội |
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| Online Access: | https://journalofscience.ou.edu.vn/index.php/soci-vi/article/view/3626 |
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| _version_ | 1849471497482010624 |
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| author | Nguyễn Thị Hoàng Mai Lê Thị Lan Anh |
| author_facet | Nguyễn Thị Hoàng Mai Lê Thị Lan Anh |
| author_sort | Nguyễn Thị Hoàng Mai |
| collection | DOAJ |
| description | This study attempts to identify quality attributes and investigate the quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City (VNU-HCM) from the perspective of students, thereby proposing recommendations to improve the service quality in the context that the mental health of students is at an alarming level. Based on the results of desk research in-depth interviews with 09 experts, the study identifies 06 groups of quality attributes: Reliability, Responsiveness, Assurance, Empathy, Tangibles, and Digital technology. Through a survey of 174 students of VNU-HCM who have used student psychological counseling services, the Kano model analysis results classify 28 quality attributes, including 08 must-be attributes, 14 one-dimensional attributes, 02 attractive attributes, and 04 indifferent attributes. In addition, the IPA results indicate 11 attributes that must be maintained, 07 attributes that must be concentrated on, 02 attributes that must be restricted in development, and 08 attributes that must be reduced in the investment. Based on these results, discussions and implications are provided. |
| format | Article |
| id | doaj-art-a4f7c1cd37624b2cb14bf9ceb75ace5b |
| institution | Kabale University |
| issn | 2734-9349 2734-9616 |
| language | English |
| publishDate | 2024-10-01 |
| publisher | HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE |
| record_format | Article |
| series | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Khoa học Xã hội |
| spelling | doaj-art-a4f7c1cd37624b2cb14bf9ceb75ace5b2025-08-20T03:24:48ZengHO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCETạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Khoa học Xã hội2734-93492734-96162024-10-01201637810.46223/HCMCOUJS.soci.vi.20.1.3626.20252261Quality of student psychological counseling service at Vietnam National University, Ho Chi Minh CityNguyễn Thị Hoàng Mai0Lê Thị Lan Anh1Trường Đại học Bách khoa, Thành phố Hồ Chí Minh Đại học Quốc gia Thành phố Hồ Chí Minh, Thành phố Hồ Chí MinhTrường Đại học Bách khoa, Thành phố Hồ Chí Minh Đại học Quốc gia Thành phố Hồ Chí Minh, Thành phố Hồ Chí MinhThis study attempts to identify quality attributes and investigate the quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City (VNU-HCM) from the perspective of students, thereby proposing recommendations to improve the service quality in the context that the mental health of students is at an alarming level. Based on the results of desk research in-depth interviews with 09 experts, the study identifies 06 groups of quality attributes: Reliability, Responsiveness, Assurance, Empathy, Tangibles, and Digital technology. Through a survey of 174 students of VNU-HCM who have used student psychological counseling services, the Kano model analysis results classify 28 quality attributes, including 08 must-be attributes, 14 one-dimensional attributes, 02 attractive attributes, and 04 indifferent attributes. In addition, the IPA results indicate 11 attributes that must be maintained, 07 attributes that must be concentrated on, 02 attributes that must be restricted in development, and 08 attributes that must be reduced in the investment. Based on these results, discussions and implications are provided.https://journalofscience.ou.edu.vn/index.php/soci-vi/article/view/3626chất lượng dịch vụdịch vụ tham vấn tâm lý sinh viênipakano |
| spellingShingle | Nguyễn Thị Hoàng Mai Lê Thị Lan Anh Quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Khoa học Xã hội chất lượng dịch vụ dịch vụ tham vấn tâm lý sinh viên ipa kano |
| title | Quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City |
| title_full | Quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City |
| title_fullStr | Quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City |
| title_full_unstemmed | Quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City |
| title_short | Quality of student psychological counseling service at Vietnam National University, Ho Chi Minh City |
| title_sort | quality of student psychological counseling service at vietnam national university ho chi minh city |
| topic | chất lượng dịch vụ dịch vụ tham vấn tâm lý sinh viên ipa kano |
| url | https://journalofscience.ou.edu.vn/index.php/soci-vi/article/view/3626 |
| work_keys_str_mv | AT nguyenthihoangmai qualityofstudentpsychologicalcounselingserviceatvietnamnationaluniversityhochiminhcity AT lethilananh qualityofstudentpsychologicalcounselingserviceatvietnamnationaluniversityhochiminhcity |