Virtual reference service as a tool of reference-information servicing of Tomsk State University Research Library
Tomsk State University Research Library offers many information-library services. The virtual reference service is designed to carry on users' requests in a remote access mode. Its goal is to provide prompt assistance in obtaining information for users, consulting readers on their request, attr...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | Russian |
| Published: |
Siberian Branch of the Russian Academy of Science, State Public Scientific Technological Library
2017-12-01
|
| Series: | Библиосфера |
| Subjects: | |
| Online Access: | https://www.bibliosphere.ru/jour/article/view/192 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849249025765670912 |
|---|---|
| author | V. D. Schubert |
| author_facet | V. D. Schubert |
| author_sort | V. D. Schubert |
| collection | DOAJ |
| description | Tomsk State University Research Library offers many information-library services. The virtual reference service is designed to carry on users' requests in a remote access mode. Its goal is to provide prompt assistance in obtaining information for users, consulting readers on their request, attracting information resources inaccessible to users during their query execution, and promoting the library resources and services. The article objective is to analyze the activity of the virtual reference service as a tool for users’ reference-information servicing in Tomsk State University Research Library for April 2013 - July 2017. Based on statistical indicators such as user status, number of requests, number of queries, inquiry types; user reviews) it concludes the importance of this activity direction and its development prospects. |
| format | Article |
| id | doaj-art-a403b6785aa645b0aa76c454d36b0aea |
| institution | Kabale University |
| issn | 1815-3186 2712-7931 |
| language | Russian |
| publishDate | 2017-12-01 |
| publisher | Siberian Branch of the Russian Academy of Science, State Public Scientific Technological Library |
| record_format | Article |
| series | Библиосфера |
| spelling | doaj-art-a403b6785aa645b0aa76c454d36b0aea2025-08-20T03:57:42ZrusSiberian Branch of the Russian Academy of Science, State Public Scientific Technological LibraryБиблиосфера1815-31862712-79312017-12-010412412810.20913/1815-3186-2017-4-124-128191Virtual reference service as a tool of reference-information servicing of Tomsk State University Research LibraryV. D. Schubert0Tomsk State UniversityTomsk State University Research Library offers many information-library services. The virtual reference service is designed to carry on users' requests in a remote access mode. Its goal is to provide prompt assistance in obtaining information for users, consulting readers on their request, attracting information resources inaccessible to users during their query execution, and promoting the library resources and services. The article objective is to analyze the activity of the virtual reference service as a tool for users’ reference-information servicing in Tomsk State University Research Library for April 2013 - July 2017. Based on statistical indicators such as user status, number of requests, number of queries, inquiry types; user reviews) it concludes the importance of this activity direction and its development prospects.https://www.bibliosphere.ru/jour/article/view/192scientific libraryreference-information servicesvirtual servicevirtual reference servicestatistical review |
| spellingShingle | V. D. Schubert Virtual reference service as a tool of reference-information servicing of Tomsk State University Research Library Библиосфера scientific library reference-information services virtual service virtual reference service statistical review |
| title | Virtual reference service as a tool of reference-information servicing of Tomsk State University Research Library |
| title_full | Virtual reference service as a tool of reference-information servicing of Tomsk State University Research Library |
| title_fullStr | Virtual reference service as a tool of reference-information servicing of Tomsk State University Research Library |
| title_full_unstemmed | Virtual reference service as a tool of reference-information servicing of Tomsk State University Research Library |
| title_short | Virtual reference service as a tool of reference-information servicing of Tomsk State University Research Library |
| title_sort | virtual reference service as a tool of reference information servicing of tomsk state university research library |
| topic | scientific library reference-information services virtual service virtual reference service statistical review |
| url | https://www.bibliosphere.ru/jour/article/view/192 |
| work_keys_str_mv | AT vdschubert virtualreferenceserviceasatoolofreferenceinformationservicingoftomskstateuniversityresearchlibrary |