Detecting Short-Notice Cancellation in Hotels with Machine Learning
Cancellations play a critical role in the lodging industry. Considering the time horizon, cancellations placed close to check-in have a significant impact on hoteliers, who must respond promptly for effective management. In recent years, the introduction of personal name records (PNR) has brought in...
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MDPI AG
2024-07-01
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| Series: | Engineering Proceedings |
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| Online Access: | https://www.mdpi.com/2673-4591/68/1/43 |
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| author | Eleazar C-Sánchez Agustín J. Sánchez-Medina |
| author_facet | Eleazar C-Sánchez Agustín J. Sánchez-Medina |
| author_sort | Eleazar C-Sánchez |
| collection | DOAJ |
| description | Cancellations play a critical role in the lodging industry. Considering the time horizon, cancellations placed close to check-in have a significant impact on hoteliers, who must respond promptly for effective management. In recent years, the introduction of personal name records (PNR) has brought innovative approaches to this domain, but short-notice cancellation prediction is still underdeveloped. Using real PNR data with more than 10k reservations provided by a four-star hotel, this research aims to combine fuzzy clustering with tree decision techniques and random forest under R software version 4.3.3 to forecast cancellations placed close to the entry day, slightly improving the performance of individual techniques. |
| format | Article |
| id | doaj-art-a3a81f7e6fbc48658f42880923d09bf1 |
| institution | Kabale University |
| issn | 2673-4591 |
| language | English |
| publishDate | 2024-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Engineering Proceedings |
| spelling | doaj-art-a3a81f7e6fbc48658f42880923d09bf12025-08-20T03:43:15ZengMDPI AGEngineering Proceedings2673-45912024-07-016814310.3390/engproc2024068043Detecting Short-Notice Cancellation in Hotels with Machine LearningEleazar C-Sánchez0Agustín J. Sánchez-Medina1Department of Communications, Faculty of Social and Legal Sciences, Mid-Atlantic University, 35017 Las Palmas de Gran Canaria, SpainUniversity Institute of Cybernetic, Business and Society, University of Las Palmas de Gran Canaria, 35017 Las Palmas de Gran Canaria, SpainCancellations play a critical role in the lodging industry. Considering the time horizon, cancellations placed close to check-in have a significant impact on hoteliers, who must respond promptly for effective management. In recent years, the introduction of personal name records (PNR) has brought innovative approaches to this domain, but short-notice cancellation prediction is still underdeveloped. Using real PNR data with more than 10k reservations provided by a four-star hotel, this research aims to combine fuzzy clustering with tree decision techniques and random forest under R software version 4.3.3 to forecast cancellations placed close to the entry day, slightly improving the performance of individual techniques.https://www.mdpi.com/2673-4591/68/1/43hotel cancellation forecastdecision tree algorithmfuzzy C-means clusteringmachine learningrandom forest |
| spellingShingle | Eleazar C-Sánchez Agustín J. Sánchez-Medina Detecting Short-Notice Cancellation in Hotels with Machine Learning Engineering Proceedings hotel cancellation forecast decision tree algorithm fuzzy C-means clustering machine learning random forest |
| title | Detecting Short-Notice Cancellation in Hotels with Machine Learning |
| title_full | Detecting Short-Notice Cancellation in Hotels with Machine Learning |
| title_fullStr | Detecting Short-Notice Cancellation in Hotels with Machine Learning |
| title_full_unstemmed | Detecting Short-Notice Cancellation in Hotels with Machine Learning |
| title_short | Detecting Short-Notice Cancellation in Hotels with Machine Learning |
| title_sort | detecting short notice cancellation in hotels with machine learning |
| topic | hotel cancellation forecast decision tree algorithm fuzzy C-means clustering machine learning random forest |
| url | https://www.mdpi.com/2673-4591/68/1/43 |
| work_keys_str_mv | AT eleazarcsanchez detectingshortnoticecancellationinhotelswithmachinelearning AT agustinjsanchezmedina detectingshortnoticecancellationinhotelswithmachinelearning |