Professionnaliser ses émotions : une injonction qui divise

Emotional human contacts are an integral part of the job for anyone whose profession consists of roaming streets in the hope of encountering homeless persons. Based on an ethnographic study of three Paris non-profit organisation, the present article describes the norms permeating a social universe i...

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Main Author: Caroline Arnal
Format: Article
Language:fra
Published: La Nouvelle Revue du Travail 2015-11-01
Series:La Nouvelle Revue du Travail
Subjects:
Online Access:https://journals.openedition.org/nrt/2074
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author Caroline Arnal
author_facet Caroline Arnal
author_sort Caroline Arnal
collection DOAJ
description Emotional human contacts are an integral part of the job for anyone whose profession consists of roaming streets in the hope of encountering homeless persons. Based on an ethnographic study of three Paris non-profit organisation, the present article describes the norms permeating a social universe in which people are asked to “control their emotions” and keep an “appropriate distance” from the public. It asks how these emotional standards manifest themselves in social workers and volunteers’ conflicting perspectives or values. Biographical interviews with several street professionals reveals that their attitude towards these emotional recommendations – ranging from respect to distrust – transcend the divisions between different kinds of status by linking them to people’s different conceptions of this activity, one rooted in careers forged in people’s prior experience, be itprofessional or activist.
format Article
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publisher La Nouvelle Revue du Travail
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spelling doaj-art-a331a9eb950f4b00af5237b525ac51002025-08-20T01:54:45ZfraLa Nouvelle Revue du TravailLa Nouvelle Revue du Travail2263-89892015-11-01610.4000/nrt.2074Professionnaliser ses émotions : une injonction qui diviseCaroline ArnalEmotional human contacts are an integral part of the job for anyone whose profession consists of roaming streets in the hope of encountering homeless persons. Based on an ethnographic study of three Paris non-profit organisation, the present article describes the norms permeating a social universe in which people are asked to “control their emotions” and keep an “appropriate distance” from the public. It asks how these emotional standards manifest themselves in social workers and volunteers’ conflicting perspectives or values. Biographical interviews with several street professionals reveals that their attitude towards these emotional recommendations – ranging from respect to distrust – transcend the divisions between different kinds of status by linking them to people’s different conceptions of this activity, one rooted in careers forged in people’s prior experience, be itprofessional or activist.https://journals.openedition.org/nrt/2074social workvoluntary workassociationsemotional norms
spellingShingle Caroline Arnal
Professionnaliser ses émotions : une injonction qui divise
La Nouvelle Revue du Travail
social work
voluntary work
associations
emotional norms
title Professionnaliser ses émotions : une injonction qui divise
title_full Professionnaliser ses émotions : une injonction qui divise
title_fullStr Professionnaliser ses émotions : une injonction qui divise
title_full_unstemmed Professionnaliser ses émotions : une injonction qui divise
title_short Professionnaliser ses émotions : une injonction qui divise
title_sort professionnaliser ses emotions une injonction qui divise
topic social work
voluntary work
associations
emotional norms
url https://journals.openedition.org/nrt/2074
work_keys_str_mv AT carolinearnal professionnalisersesemotionsuneinjonctionquidivise