Methodology and Diagnostics of Digital Transformation in the Structures of the State Administration

This work is devoted to the study of the methodological aspects for diagnosing the processes of providing e-services in the structures of the state administration and assessing the symmetry for the penetration of digitalization in terms of internal interactions and processes providing content for t...

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Main Authors: Andriyana Andreeva, Oleg Asenov
Format: Article
Language:English
Published: University of Economics – Varna 2025-03-01
Series:Business & Management Compass
Subjects:
Online Access:https://bi.ue-varna.bg/ojs/index.php/bmc/article/view/101
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author Andriyana Andreeva
Oleg Asenov
author_facet Andriyana Andreeva
Oleg Asenov
author_sort Andriyana Andreeva
collection DOAJ
description This work is devoted to the study of the methodological aspects for diagnosing the processes of providing e-services in the structures of the state administration and assessing the symmetry for the penetration of digitalization in terms of internal interactions and processes providing content for the presentation of e-services. The aim of the study is, on the one hand, to form the methodological foundations for diagnosing the degree of digitalization and establishing the truth of the scientific hypothesis of asymmetry in terms of digital transformation - the provision of external/internal e-services. The presented research and applied results can be considered as a step towards creating a unified tool for the state administration for assessment and self-assessment of the achieved phase in the process of digital transformation. The development and implementation of a unified tool for the state administration for assessment and self-assessment of a phase reached in the process of digital transformation would have a significant monitoring effect and can provide an objective information base for taking targeted governmental management decisions
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institution Kabale University
issn 3033-0106
language English
publishDate 2025-03-01
publisher University of Economics – Varna
record_format Article
series Business & Management Compass
spelling doaj-art-a305763db4f143d39f4d725236ebc2a42025-08-26T08:22:55ZengUniversity of Economics – VarnaBusiness & Management Compass3033-01062025-03-0169110.56065/bxhwv028Methodology and Diagnostics of Digital Transformation in the Structures of the State AdministrationAndriyana Andreeva0https://orcid.org/0000-0001-6632-3695Oleg Asenov1University of Economics VarnaUniversity of Veliko Tarnovo This work is devoted to the study of the methodological aspects for diagnosing the processes of providing e-services in the structures of the state administration and assessing the symmetry for the penetration of digitalization in terms of internal interactions and processes providing content for the presentation of e-services. The aim of the study is, on the one hand, to form the methodological foundations for diagnosing the degree of digitalization and establishing the truth of the scientific hypothesis of asymmetry in terms of digital transformation - the provision of external/internal e-services. The presented research and applied results can be considered as a step towards creating a unified tool for the state administration for assessment and self-assessment of the achieved phase in the process of digital transformation. The development and implementation of a unified tool for the state administration for assessment and self-assessment of a phase reached in the process of digital transformation would have a significant monitoring effect and can provide an objective information base for taking targeted governmental management decisions https://bi.ue-varna.bg/ojs/index.php/bmc/article/view/101Digital transformationSelf-assessmentstate administration360° methodology
spellingShingle Andriyana Andreeva
Oleg Asenov
Methodology and Diagnostics of Digital Transformation in the Structures of the State Administration
Business & Management Compass
Digital transformation
Self-assessment
state administration
360° methodology
title Methodology and Diagnostics of Digital Transformation in the Structures of the State Administration
title_full Methodology and Diagnostics of Digital Transformation in the Structures of the State Administration
title_fullStr Methodology and Diagnostics of Digital Transformation in the Structures of the State Administration
title_full_unstemmed Methodology and Diagnostics of Digital Transformation in the Structures of the State Administration
title_short Methodology and Diagnostics of Digital Transformation in the Structures of the State Administration
title_sort methodology and diagnostics of digital transformation in the structures of the state administration
topic Digital transformation
Self-assessment
state administration
360° methodology
url https://bi.ue-varna.bg/ojs/index.php/bmc/article/view/101
work_keys_str_mv AT andriyanaandreeva methodologyanddiagnosticsofdigitaltransformationinthestructuresofthestateadministration
AT olegasenov methodologyanddiagnosticsofdigitaltransformationinthestructuresofthestateadministration