Experience of patients and their caregivers with telepsychiatry consultations: An exploratory study
Background: While telepsychiatry became a prominent and widely used service in the COVID-19 pandemic-related lockdown, data regarding the patient’s experience of telepsychiatry consultations is lacking. Materials and Methods: In this study, we attempted to understand the experience and level of sati...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Wolters Kluwer Medknow Publications
2023-05-01
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| Series: | Indian Journal of Psychiatry |
| Subjects: | |
| Online Access: | https://journals.lww.com/10.4103/indianjpsychiatry.indianjpsychiatry_31_23 |
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| _version_ | 1832593562872578048 |
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| author | Sandeep Grover Chandrima Naskar Aseem Mehra Swapnajeet Sahoo |
| author_facet | Sandeep Grover Chandrima Naskar Aseem Mehra Swapnajeet Sahoo |
| author_sort | Sandeep Grover |
| collection | DOAJ |
| description | Background:
While telepsychiatry became a prominent and widely used service in the COVID-19 pandemic-related lockdown, data regarding the patient’s experience of telepsychiatry consultations is lacking.
Materials and Methods:
In this study, we attempted to understand the experience and level of satisfaction of 129 patients receiving psychiatry consultations over video consultations from April 2021 to December 2021. We also tried to understand the factors that might be associated with the satisfaction of the patients.
Results:
About three-fourths (77.5%) of the respondents were very satisfied with the quality of care provided and the overall experience of the consultation. The majority (92.2%) of the respondents reported that they would “definitely” recommend the telepsychiatry service to a friend or relative in need of a psychiatric consultation. The majority of the patients expressed high levels of satisfaction with the amount of time spent, the amount of freedom in expressing themselves, the amount of freedom in choosing the treatment option, the prescription provided, and the number of medications prescribed. The clarity of voice and the quality of connectivity throughout the consultation were found to be associated with the level of satisfaction.
Conclusions:
The present study suggests that overall satisfaction with teleconsultations was high among patients and/or caregivers for telepsychiatry consultations. |
| format | Article |
| id | doaj-art-a2e56fce30154a4fa8bdc53e1994476d |
| institution | Kabale University |
| issn | 0019-5545 1998-3794 |
| language | English |
| publishDate | 2023-05-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Indian Journal of Psychiatry |
| spelling | doaj-art-a2e56fce30154a4fa8bdc53e1994476d2025-01-20T11:19:41ZengWolters Kluwer Medknow PublicationsIndian Journal of Psychiatry0019-55451998-37942023-05-0165555856410.4103/indianjpsychiatry.indianjpsychiatry_31_23Experience of patients and their caregivers with telepsychiatry consultations: An exploratory studySandeep GroverChandrima NaskarAseem MehraSwapnajeet SahooBackground: While telepsychiatry became a prominent and widely used service in the COVID-19 pandemic-related lockdown, data regarding the patient’s experience of telepsychiatry consultations is lacking. Materials and Methods: In this study, we attempted to understand the experience and level of satisfaction of 129 patients receiving psychiatry consultations over video consultations from April 2021 to December 2021. We also tried to understand the factors that might be associated with the satisfaction of the patients. Results: About three-fourths (77.5%) of the respondents were very satisfied with the quality of care provided and the overall experience of the consultation. The majority (92.2%) of the respondents reported that they would “definitely” recommend the telepsychiatry service to a friend or relative in need of a psychiatric consultation. The majority of the patients expressed high levels of satisfaction with the amount of time spent, the amount of freedom in expressing themselves, the amount of freedom in choosing the treatment option, the prescription provided, and the number of medications prescribed. The clarity of voice and the quality of connectivity throughout the consultation were found to be associated with the level of satisfaction. Conclusions: The present study suggests that overall satisfaction with teleconsultations was high among patients and/or caregivers for telepsychiatry consultations.https://journals.lww.com/10.4103/indianjpsychiatry.indianjpsychiatry_31_23caregiverspatientssatisfactionteleconsultations |
| spellingShingle | Sandeep Grover Chandrima Naskar Aseem Mehra Swapnajeet Sahoo Experience of patients and their caregivers with telepsychiatry consultations: An exploratory study Indian Journal of Psychiatry caregivers patients satisfaction teleconsultations |
| title | Experience of patients and their caregivers with telepsychiatry consultations: An exploratory study |
| title_full | Experience of patients and their caregivers with telepsychiatry consultations: An exploratory study |
| title_fullStr | Experience of patients and their caregivers with telepsychiatry consultations: An exploratory study |
| title_full_unstemmed | Experience of patients and their caregivers with telepsychiatry consultations: An exploratory study |
| title_short | Experience of patients and their caregivers with telepsychiatry consultations: An exploratory study |
| title_sort | experience of patients and their caregivers with telepsychiatry consultations an exploratory study |
| topic | caregivers patients satisfaction teleconsultations |
| url | https://journals.lww.com/10.4103/indianjpsychiatry.indianjpsychiatry_31_23 |
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