Nurses’ experience with telecare: a qualitative analysis of perceptions and implications for caring and the nursing profession

Abstract Background In Italy, telecare has experienced significant growth in recent years, especially following the COVID-19 pandemic. This modality helps overcome geographic and time barriers, proving to be a valuable tool for ensuring access to care and improving the quality of life for patients....

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Main Authors: Ilenia Piras, Barbara Barbieri, Diego Bellini, Valentina Pibiri, Silvia De Simone, Marina Mondo, Jessica Pileri, Maura Galletta
Format: Article
Language:English
Published: BMC 2025-07-01
Series:BMC Nursing
Subjects:
Online Access:https://doi.org/10.1186/s12912-025-03480-4
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author Ilenia Piras
Barbara Barbieri
Diego Bellini
Valentina Pibiri
Silvia De Simone
Marina Mondo
Jessica Pileri
Maura Galletta
author_facet Ilenia Piras
Barbara Barbieri
Diego Bellini
Valentina Pibiri
Silvia De Simone
Marina Mondo
Jessica Pileri
Maura Galletta
author_sort Ilenia Piras
collection DOAJ
description Abstract Background In Italy, telecare has experienced significant growth in recent years, especially following the COVID-19 pandemic. This modality helps overcome geographic and time barriers, proving to be a valuable tool for ensuring access to care and improving the quality of life for patients. However, implementing telecare requires several challenges for nurses such as difficulty to adapt to a remote relationship, lack of training and adequate technological resources, and concerns about data security and privacy. The aim of the study is to explore nurses’ experience with telecare and their perceptions about its positive and negative implications for caring and the profession. Methods A qualitative study with semi-structured interviews was carried out by involving ten nurses working with telecare service from the Local Health Authority of a city in a central-Italy region. Results Four main themes emerged: (1) the benefits of telecare, (2) the disadvantages of telecare, (3) opportunities for professional growth, and (4) challenges in telecare. Conclusions The results of this study suggest that effective implementation of telecare should take into account not only its potential benefits for patients and nurses but also the challenges related to the nurse-patient relationship and technological barriers. To improve healthcare it is important to invest in training, develop accessible technologies, share patient data and integrate telecare into traditional care models, in order to foster an holistic and individualized approach. Clinical trial number Not applicable.
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spelling doaj-art-a178c6cc910c46db90d8ac08880a5e352025-08-20T04:01:56ZengBMCBMC Nursing1472-69552025-07-0124111110.1186/s12912-025-03480-4Nurses’ experience with telecare: a qualitative analysis of perceptions and implications for caring and the nursing professionIlenia Piras0Barbara Barbieri1Diego Bellini2Valentina Pibiri3Silvia De Simone4Marina Mondo5Jessica Pileri6Maura Galletta7Clinical Trials Sector, ‘A. Cao’ Microcythemia Hospital, ASL CagliariDepartment of Political and Social Sciences, University of CagliariDepartment of Humanities and Social Sciences, Mercatorum UniversityARNAS Brotzu Emergency Surgery UnitDepartment of Pedagogy, Psychology and Philosophy, University of CagliariDepartment of Pedagogy, Psychology and Philosophy, University of CagliariDepartment of Pedagogy, Psychology and Philosophy, University of CagliariDepartment of Medical Sciences and Public Health, University of CagliariAbstract Background In Italy, telecare has experienced significant growth in recent years, especially following the COVID-19 pandemic. This modality helps overcome geographic and time barriers, proving to be a valuable tool for ensuring access to care and improving the quality of life for patients. However, implementing telecare requires several challenges for nurses such as difficulty to adapt to a remote relationship, lack of training and adequate technological resources, and concerns about data security and privacy. The aim of the study is to explore nurses’ experience with telecare and their perceptions about its positive and negative implications for caring and the profession. Methods A qualitative study with semi-structured interviews was carried out by involving ten nurses working with telecare service from the Local Health Authority of a city in a central-Italy region. Results Four main themes emerged: (1) the benefits of telecare, (2) the disadvantages of telecare, (3) opportunities for professional growth, and (4) challenges in telecare. Conclusions The results of this study suggest that effective implementation of telecare should take into account not only its potential benefits for patients and nurses but also the challenges related to the nurse-patient relationship and technological barriers. To improve healthcare it is important to invest in training, develop accessible technologies, share patient data and integrate telecare into traditional care models, in order to foster an holistic and individualized approach. Clinical trial number Not applicable.https://doi.org/10.1186/s12912-025-03480-4TelecareNursesCaringPatientsQualitative study
spellingShingle Ilenia Piras
Barbara Barbieri
Diego Bellini
Valentina Pibiri
Silvia De Simone
Marina Mondo
Jessica Pileri
Maura Galletta
Nurses’ experience with telecare: a qualitative analysis of perceptions and implications for caring and the nursing profession
BMC Nursing
Telecare
Nurses
Caring
Patients
Qualitative study
title Nurses’ experience with telecare: a qualitative analysis of perceptions and implications for caring and the nursing profession
title_full Nurses’ experience with telecare: a qualitative analysis of perceptions and implications for caring and the nursing profession
title_fullStr Nurses’ experience with telecare: a qualitative analysis of perceptions and implications for caring and the nursing profession
title_full_unstemmed Nurses’ experience with telecare: a qualitative analysis of perceptions and implications for caring and the nursing profession
title_short Nurses’ experience with telecare: a qualitative analysis of perceptions and implications for caring and the nursing profession
title_sort nurses experience with telecare a qualitative analysis of perceptions and implications for caring and the nursing profession
topic Telecare
Nurses
Caring
Patients
Qualitative study
url https://doi.org/10.1186/s12912-025-03480-4
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