A Hybrid BSC-DEA Model with Indeterminate Information
Strategy is the main source of long-term growth for organizations, and if it is not successfully implemented, even if appropriate ones are adopted, the process is futile. The balanced scorecard which focuses on four aspects such as growth and learning, internal processes, customer, and financial is...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Wiley
2021-01-01
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| Series: | Journal of Mathematics |
| Online Access: | http://dx.doi.org/10.1155/2021/8867135 |
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| author | Mohammad Jaberi Hafshjani Seyyed Esmaeil Najafi Farhad Hosseinzadeh Lotfi Seyyed Mohammad Hajimolana |
| author_facet | Mohammad Jaberi Hafshjani Seyyed Esmaeil Najafi Farhad Hosseinzadeh Lotfi Seyyed Mohammad Hajimolana |
| author_sort | Mohammad Jaberi Hafshjani |
| collection | DOAJ |
| description | Strategy is the main source of long-term growth for organizations, and if it is not successfully implemented, even if appropriate ones are adopted, the process is futile. The balanced scorecard which focuses on four aspects such as growth and learning, internal processes, customer, and financial is considered as a comprehensive framework for assessing performance and the progress of the strategy. Moreover, the data envelopment analysis is one of the best mathematical methods to compute the efficiency of organizations. The combination of these two techniques is a significant quantitative measurement with respect to the organization’s performance. However, in the real world, determinate and indeterminate information exists. Henceforth, the indeterminate issues are inescapable and must be considered in the performance evaluation. Neutrosophic number is a helpful tool for dealing with information that is indeterminate and incomplete. In this paper, we propose a new model of data envelopment analysis in the neutrosophic number environment. Furthermore, we attempt to combine the new model with the balanced scorecard to rank different decision-making units. Finally, the proposed method is illustrated by an empirical study involving 20 banking branches. The results show the effectiveness of the proposed method and indicate that the model has practical outcomes for decision-makers. |
| format | Article |
| id | doaj-art-a160b787398d43638b883e7a16dcd444 |
| institution | Kabale University |
| issn | 2314-4629 2314-4785 |
| language | English |
| publishDate | 2021-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Journal of Mathematics |
| spelling | doaj-art-a160b787398d43638b883e7a16dcd4442025-02-03T06:46:22ZengWileyJournal of Mathematics2314-46292314-47852021-01-01202110.1155/2021/88671358867135A Hybrid BSC-DEA Model with Indeterminate InformationMohammad Jaberi Hafshjani0Seyyed Esmaeil Najafi1Farhad Hosseinzadeh Lotfi2Seyyed Mohammad Hajimolana3Department of Industrial Engineering, Science and Research Branch, Islamic Azad University, Tehran 46818-53617, IranDepartment of Industrial Engineering, Science and Research Branch, Islamic Azad University, Tehran 46818-53617, IranDepartment of Industrial Engineering, Science and Research Branch, Islamic Azad University, Tehran 46818-53617, IranDepartment of Industrial Engineering, Science and Research Branch, Islamic Azad University, Tehran 46818-53617, IranStrategy is the main source of long-term growth for organizations, and if it is not successfully implemented, even if appropriate ones are adopted, the process is futile. The balanced scorecard which focuses on four aspects such as growth and learning, internal processes, customer, and financial is considered as a comprehensive framework for assessing performance and the progress of the strategy. Moreover, the data envelopment analysis is one of the best mathematical methods to compute the efficiency of organizations. The combination of these two techniques is a significant quantitative measurement with respect to the organization’s performance. However, in the real world, determinate and indeterminate information exists. Henceforth, the indeterminate issues are inescapable and must be considered in the performance evaluation. Neutrosophic number is a helpful tool for dealing with information that is indeterminate and incomplete. In this paper, we propose a new model of data envelopment analysis in the neutrosophic number environment. Furthermore, we attempt to combine the new model with the balanced scorecard to rank different decision-making units. Finally, the proposed method is illustrated by an empirical study involving 20 banking branches. The results show the effectiveness of the proposed method and indicate that the model has practical outcomes for decision-makers.http://dx.doi.org/10.1155/2021/8867135 |
| spellingShingle | Mohammad Jaberi Hafshjani Seyyed Esmaeil Najafi Farhad Hosseinzadeh Lotfi Seyyed Mohammad Hajimolana A Hybrid BSC-DEA Model with Indeterminate Information Journal of Mathematics |
| title | A Hybrid BSC-DEA Model with Indeterminate Information |
| title_full | A Hybrid BSC-DEA Model with Indeterminate Information |
| title_fullStr | A Hybrid BSC-DEA Model with Indeterminate Information |
| title_full_unstemmed | A Hybrid BSC-DEA Model with Indeterminate Information |
| title_short | A Hybrid BSC-DEA Model with Indeterminate Information |
| title_sort | hybrid bsc dea model with indeterminate information |
| url | http://dx.doi.org/10.1155/2021/8867135 |
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