DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS
Public services, being the central process of society, requires constant improvement. To define the direction of modernization the article covers the assessment of the current level of existing electronic services. Based on the public opinion research, the analysis of the main problems making gettin...
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| Format: | Article |
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| Language: | English |
| Published: |
Publishing House of the State University of Management
2018-07-01
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| Series: | Вестник университета |
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| Online Access: | https://vestnik.guu.ru/jour/article/view/1081 |
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| _version_ | 1832541909963243520 |
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| collection | DOAJ |
| description | Public services, being the central process of society, requires constant improvement. To define the direction of modernization the article covers the assessment of the current level of existing electronic services. Based on the public opinion research, the analysis of the main problems making getting services difficult is carried out. The main characteristics that qualitative service should possess, are defined, among which are availability and relevance. The work also focuses on the need to study the current level of digitalization, which helps to create an emergent view of the existing system and to generate ideas for reorganization and optimization in order to maximize the benefits to society. |
| format | Article |
| id | doaj-art-a02744b26a2a4d44862b54b05fa07d82 |
| institution | Kabale University |
| issn | 1816-4277 2686-8415 |
| language | English |
| publishDate | 2018-07-01 |
| publisher | Publishing House of the State University of Management |
| record_format | Article |
| series | Вестник университета |
| spelling | doaj-art-a02744b26a2a4d44862b54b05fa07d822025-02-04T08:27:56ZengPublishing House of the State University of ManagementВестник университета1816-42772686-84152018-07-0107232910.26425/1816-4277-2018-7-23-291081DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS01Финансовый Университет при Правительстве Российской ФедерацииФинансовый Университет при Правительстве Российской ФедерацииPublic services, being the central process of society, requires constant improvement. To define the direction of modernization the article covers the assessment of the current level of existing electronic services. Based on the public opinion research, the analysis of the main problems making getting services difficult is carried out. The main characteristics that qualitative service should possess, are defined, among which are availability and relevance. The work also focuses on the need to study the current level of digitalization, which helps to create an emergent view of the existing system and to generate ideas for reorganization and optimization in order to maximize the benefits to society.https://vestnik.guu.ru/jour/article/view/1081government servicepublic servicee-servicedigitalizationinformation technologyinformation |
| spellingShingle | DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS Вестник университета government service public service e-service digitalization information technology information |
| title | DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS |
| title_full | DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS |
| title_fullStr | DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS |
| title_full_unstemmed | DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS |
| title_short | DIGITAL PLATFORMS OF GOVERNMENT SERVICES: PROBLEMS, OPPORTUNITIES AND ILLUSIONS |
| title_sort | digital platforms of government services problems opportunities and illusions |
| topic | government service public service e-service digitalization information technology information |
| url | https://vestnik.guu.ru/jour/article/view/1081 |