Sentiment Analysis on Shopee Product Reviews Using IndoBERT
A marketplace is a place in cyberspace where there are commercial activities between buyers and sellers. Products offered from the marketplace have reviews to review. Shopee is the most visited marketplace by people and offers various products. Product reviews can provide benefits for other consumer...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Informatics Department, Faculty of Computer Science Bina Darma University
2024-09-01
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| Series: | Journal of Information Systems and Informatics |
| Subjects: | |
| Online Access: | https://journal-isi.org/index.php/isi/article/view/814 |
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| author | Suhardi Aras Muhammad Yusuf Reinhard Yohanis Ruimassa Elli Agustinus Billi Wambrauw Elsa Bura Pala'langan |
| author_facet | Suhardi Aras Muhammad Yusuf Reinhard Yohanis Ruimassa Elli Agustinus Billi Wambrauw Elsa Bura Pala'langan |
| author_sort | Suhardi Aras |
| collection | DOAJ |
| description | A marketplace is a place in cyberspace where there are commercial activities between buyers and sellers. Products offered from the marketplace have reviews to review. Shopee is the most visited marketplace by people and offers various products. Product reviews can provide benefits for other consumers in assessing the products offered. By utilizing NLP technology in particular, this study can classify positive sentiment and negative sentiment in product review data. The IndoBERT model is a model that can be used in NLP technology by utilizing the relationship between each input and output element as well as the weights to be calculated simultaneously. By utilizing this technology, sentiment analysis on Shopee product reviews provides maximum accuracy until 93% with different training conditions. This provide that IndoBERT model can show that the performance of the indoBERT model in this research is very good. |
| format | Article |
| id | doaj-art-a01cc02aae194700a6566b4952ae0307 |
| institution | OA Journals |
| issn | 2656-5935 2656-4882 |
| language | English |
| publishDate | 2024-09-01 |
| publisher | Informatics Department, Faculty of Computer Science Bina Darma University |
| record_format | Article |
| series | Journal of Information Systems and Informatics |
| spelling | doaj-art-a01cc02aae194700a6566b4952ae03072025-08-20T02:16:02ZengInformatics Department, Faculty of Computer Science Bina Darma UniversityJournal of Information Systems and Informatics2656-59352656-48822024-09-01631616162710.51519/journalisi.v6i3.814814Sentiment Analysis on Shopee Product Reviews Using IndoBERTSuhardi Aras0Muhammad Yusuf1Reinhard Yohanis Ruimassa2Elli Agustinus Billi Wambrauw3Elsa Bura Pala'langan4Muhammadiyah University of SorongMuhammadiyah University of SorongMuhammadiyah University of SorongMuhammadiyah University of SorongMuhammadiyah University of SorongA marketplace is a place in cyberspace where there are commercial activities between buyers and sellers. Products offered from the marketplace have reviews to review. Shopee is the most visited marketplace by people and offers various products. Product reviews can provide benefits for other consumers in assessing the products offered. By utilizing NLP technology in particular, this study can classify positive sentiment and negative sentiment in product review data. The IndoBERT model is a model that can be used in NLP technology by utilizing the relationship between each input and output element as well as the weights to be calculated simultaneously. By utilizing this technology, sentiment analysis on Shopee product reviews provides maximum accuracy until 93% with different training conditions. This provide that IndoBERT model can show that the performance of the indoBERT model in this research is very good.https://journal-isi.org/index.php/isi/article/view/814marketplace, shopee, review, nlp, indobert |
| spellingShingle | Suhardi Aras Muhammad Yusuf Reinhard Yohanis Ruimassa Elli Agustinus Billi Wambrauw Elsa Bura Pala'langan Sentiment Analysis on Shopee Product Reviews Using IndoBERT Journal of Information Systems and Informatics marketplace, shopee, review, nlp, indobert |
| title | Sentiment Analysis on Shopee Product Reviews Using IndoBERT |
| title_full | Sentiment Analysis on Shopee Product Reviews Using IndoBERT |
| title_fullStr | Sentiment Analysis on Shopee Product Reviews Using IndoBERT |
| title_full_unstemmed | Sentiment Analysis on Shopee Product Reviews Using IndoBERT |
| title_short | Sentiment Analysis on Shopee Product Reviews Using IndoBERT |
| title_sort | sentiment analysis on shopee product reviews using indobert |
| topic | marketplace, shopee, review, nlp, indobert |
| url | https://journal-isi.org/index.php/isi/article/view/814 |
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