Integration of Industry 4.0 and Lean Six Sigma: Critical Success Factors for Overcoming Socioeconomic Challenges in the Telecommunication Sector
The telecommunications industry faces significant socioeconomic challenges that impede competitiveness and operational excellence. Industry 4.0 and Lean Six Sigma offer solutions to these challenges through process automation, data-driven decision-making, and continuous improvement. From October 202...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
The Academic Research and Publishing UG (i. G.) (AR&P) LLC
2025-03-01
|
| Series: | SocioEconomic Challenges |
| Subjects: | |
| Online Access: | https://armgpublishing.com/wp-content/uploads/2025/04/SEC_1_2025_6.pdf
|
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849731176636350464 |
|---|---|
| author | Ahmed Said El Shenawy Nevien F. Khourshed Mohamed A. Ragheb Mahmoud H. Beshr |
| author_facet | Ahmed Said El Shenawy Nevien F. Khourshed Mohamed A. Ragheb Mahmoud H. Beshr |
| author_sort | Ahmed Said El Shenawy |
| collection | DOAJ |
| description | The telecommunications industry faces significant socioeconomic challenges that impede competitiveness and operational excellence. Industry 4.0 and Lean Six Sigma offer solutions to these challenges through process automation, data-driven decision-making, and continuous improvement. From October 2023 to October 2024, semi-structured interviews with open-ended questions were conducted with 12 employees from Egyptian telecommunications companies. Respondents, each with 10 to 20 years of experience, were drawn from quality departments (4), business processes (4), and information technology (4). The Analytical Hierarchy Process was used to identify and prioritize critical success factors. The interviews were about four things: the respondents' experience and thoughts on putting Lean Six Sigma into practice in telecommunications; comparing five key success factors for Industry 4.0 and seven key success factors for Lean Six Sigma; and having a free-flowing conversation about problems that came up and what was learned from them. I'm currently working on Operations Management System projects. The study identified strong management commitment (51.0%) as the most significant factor. Critical factor for Industry 4.0 and Lean Six Sigma integration, followed by training programs (24.5%) and new information technologies (12.8%). For Lean Six Sigma alone, top management commitment was ranked highest (39.7%), with training programs (30.1%) and understanding Lean Six Sigma tools (13.1%) following. These findings provide a framework for integrating Industry 4.0 and Lean Six Sigma in telecommunications. These ideas help organizations in developing countries like Egypt develop dynamic management plans that align with operational excellence and continuous improvement. It will make processes run more smoothly and make better use of resources. |
| format | Article |
| id | doaj-art-9eac73e2be2e4f2e8740b108e2b66e9c |
| institution | DOAJ |
| issn | 2520-6621 2520-6214 |
| language | English |
| publishDate | 2025-03-01 |
| publisher | The Academic Research and Publishing UG (i. G.) (AR&P) LLC |
| record_format | Article |
| series | SocioEconomic Challenges |
| spelling | doaj-art-9eac73e2be2e4f2e8740b108e2b66e9c2025-08-20T03:08:37ZengThe Academic Research and Publishing UG (i. G.) (AR&P) LLCSocioEconomic Challenges2520-66212520-62142025-03-01918010010.61093/sec.9(1).80-100.2025Integration of Industry 4.0 and Lean Six Sigma: Critical Success Factors for Overcoming Socioeconomic Challenges in the Telecommunication SectorAhmed Said El Shenawy0https://orcid.org/0000-0002-3781-2390Nevien F. Khourshed1https://orcid.org/0000-0002-7491-5778Mohamed A. Ragheb2https://orcid.org/0000-0001-6577-9201Mahmoud H. Beshr3https://orcid.org/0000-0002-3820-3861DBA Researcher, Manager of the University Center for Academic Writing & Communication, Arab Academy for Science Technology and Maritime Transport, Egypt PhD, Professor, Department of Marketing and International Business at College of Management and Technology, Arab Academy for Science, Technology and Maritime Transport, EgyptPhD, College of Management and Technology, Arab Academy for Science, Technology and Maritime Transport, EgyptPhD, Assistant Professor, Department of Business Information System, Arab Academy for Science, Technology and Maritime Transport, Egypt The telecommunications industry faces significant socioeconomic challenges that impede competitiveness and operational excellence. Industry 4.0 and Lean Six Sigma offer solutions to these challenges through process automation, data-driven decision-making, and continuous improvement. From October 2023 to October 2024, semi-structured interviews with open-ended questions were conducted with 12 employees from Egyptian telecommunications companies. Respondents, each with 10 to 20 years of experience, were drawn from quality departments (4), business processes (4), and information technology (4). The Analytical Hierarchy Process was used to identify and prioritize critical success factors. The interviews were about four things: the respondents' experience and thoughts on putting Lean Six Sigma into practice in telecommunications; comparing five key success factors for Industry 4.0 and seven key success factors for Lean Six Sigma; and having a free-flowing conversation about problems that came up and what was learned from them. I'm currently working on Operations Management System projects. The study identified strong management commitment (51.0%) as the most significant factor. Critical factor for Industry 4.0 and Lean Six Sigma integration, followed by training programs (24.5%) and new information technologies (12.8%). For Lean Six Sigma alone, top management commitment was ranked highest (39.7%), with training programs (30.1%) and understanding Lean Six Sigma tools (13.1%) following. These findings provide a framework for integrating Industry 4.0 and Lean Six Sigma in telecommunications. These ideas help organizations in developing countries like Egypt develop dynamic management plans that align with operational excellence and continuous improvement. It will make processes run more smoothly and make better use of resources.https://armgpublishing.com/wp-content/uploads/2025/04/SEC_1_2025_6.pdf critical success factorsindustry 40lean six sigmasocioeconomic challengestelecommunicationsegypt |
| spellingShingle | Ahmed Said El Shenawy Nevien F. Khourshed Mohamed A. Ragheb Mahmoud H. Beshr Integration of Industry 4.0 and Lean Six Sigma: Critical Success Factors for Overcoming Socioeconomic Challenges in the Telecommunication Sector SocioEconomic Challenges critical success factors industry 40 lean six sigma socioeconomic challenges telecommunications egypt |
| title | Integration of Industry 4.0 and Lean Six Sigma: Critical Success Factors for Overcoming Socioeconomic Challenges in the Telecommunication Sector |
| title_full | Integration of Industry 4.0 and Lean Six Sigma: Critical Success Factors for Overcoming Socioeconomic Challenges in the Telecommunication Sector |
| title_fullStr | Integration of Industry 4.0 and Lean Six Sigma: Critical Success Factors for Overcoming Socioeconomic Challenges in the Telecommunication Sector |
| title_full_unstemmed | Integration of Industry 4.0 and Lean Six Sigma: Critical Success Factors for Overcoming Socioeconomic Challenges in the Telecommunication Sector |
| title_short | Integration of Industry 4.0 and Lean Six Sigma: Critical Success Factors for Overcoming Socioeconomic Challenges in the Telecommunication Sector |
| title_sort | integration of industry 4 0 and lean six sigma critical success factors for overcoming socioeconomic challenges in the telecommunication sector |
| topic | critical success factors industry 40 lean six sigma socioeconomic challenges telecommunications egypt |
| url | https://armgpublishing.com/wp-content/uploads/2025/04/SEC_1_2025_6.pdf
|
| work_keys_str_mv | AT ahmedsaidelshenawy integrationofindustry40andleansixsigmacriticalsuccessfactorsforovercomingsocioeconomicchallengesinthetelecommunicationsector AT nevienfkhourshed integrationofindustry40andleansixsigmacriticalsuccessfactorsforovercomingsocioeconomicchallengesinthetelecommunicationsector AT mohamedaragheb integrationofindustry40andleansixsigmacriticalsuccessfactorsforovercomingsocioeconomicchallengesinthetelecommunicationsector AT mahmoudhbeshr integrationofindustry40andleansixsigmacriticalsuccessfactorsforovercomingsocioeconomicchallengesinthetelecommunicationsector |