Design as a quality improvement strategy: The case for design expertise
Bad design in safety-critical environments like healthcare can lead to users being frustrated, excluded or injured. In contrast, good design can make it easier to use a service correctly, with impacts on both the safety and efficiency of healthcare delivery, as well as the experience of patients and...
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| Format: | Article |
| Language: | English |
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Elsevier
2024-03-01
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| Series: | Future Healthcare Journal |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2514664524000067 |
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| author | Guillaume Lamé, PhD Alexander Komashie, PhD Carol Sinnott, MB, BAO, BCh, MMedSci, PhD, MICGP, MRCPI Tom Bashford, MBBS MBiochem PhD MRCP FRCA |
| author_facet | Guillaume Lamé, PhD Alexander Komashie, PhD Carol Sinnott, MB, BAO, BCh, MMedSci, PhD, MICGP, MRCPI Tom Bashford, MBBS MBiochem PhD MRCP FRCA |
| author_sort | Guillaume Lamé, PhD |
| collection | DOAJ |
| description | Bad design in safety-critical environments like healthcare can lead to users being frustrated, excluded or injured. In contrast, good design can make it easier to use a service correctly, with impacts on both the safety and efficiency of healthcare delivery, as well as the experience of patients and staff. The participative dimension of design as an improvement strategy has recently gained traction in the healthcare quality improvement literature. However, the role of design expertise and professional design has been much less explored. Good design does not happen by accident: it takes expertise and the specific reasoning that expert designers develop through practical experience and training. Here, we define design, show why poor design can be disastrous and illustrate the benefits of good design. We argue for the recognition of distinctive design expertise and describe some of its characteristics. Finally, we discuss how design could be better promoted in healthcare improvement. |
| format | Article |
| id | doaj-art-9e36590dd02241f98d831675abb0e2a7 |
| institution | Kabale University |
| issn | 2514-6645 |
| language | English |
| publishDate | 2024-03-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Future Healthcare Journal |
| spelling | doaj-art-9e36590dd02241f98d831675abb0e2a72024-11-21T06:04:26ZengElsevierFuture Healthcare Journal2514-66452024-03-01111100008Design as a quality improvement strategy: The case for design expertiseGuillaume Lamé, PhD0Alexander Komashie, PhD1Carol Sinnott, MB, BAO, BCh, MMedSci, PhD, MICGP, MRCPI2Tom Bashford, MBBS MBiochem PhD MRCP FRCA3Université Paris-Saclay, CentraleSupélec, Laboratoire Génie Industriel, Gif-sur-Yvette, France; Corresponding author at: Laboratoire de Génie Industriel, CentraleSupélec, 3 rue Joliot Curie, F-91192 Gif-sur-Yvette Cedex, France.Health Systems Design Group, Engineering Design Centre, Department of Engineering, University of Cambridge, Cambridge, UK; The Healthcare Improvement Studies (THIS) Institute, University of Cambridge, Cambridge, UKThe Healthcare Improvement Studies (THIS) Institute, University of Cambridge, Cambridge, UKHealth Systems Design Group, Engineering Design Centre, Department of Engineering, University of Cambridge, Cambridge, UK; Department Anaesthetics, Cambridge University Hospitals NHS Foundation Trust, Cambridge, UK; NIHR Global Health Research Group on Acquired Brain and Spine Injury, University of Cambridge, UK; Technology and Systems Theme, Cambridge Public Health Interdisciplinary Research Centre, University of Cambridge, UKBad design in safety-critical environments like healthcare can lead to users being frustrated, excluded or injured. In contrast, good design can make it easier to use a service correctly, with impacts on both the safety and efficiency of healthcare delivery, as well as the experience of patients and staff. The participative dimension of design as an improvement strategy has recently gained traction in the healthcare quality improvement literature. However, the role of design expertise and professional design has been much less explored. Good design does not happen by accident: it takes expertise and the specific reasoning that expert designers develop through practical experience and training. Here, we define design, show why poor design can be disastrous and illustrate the benefits of good design. We argue for the recognition of distinctive design expertise and describe some of its characteristics. Finally, we discuss how design could be better promoted in healthcare improvement.http://www.sciencedirect.com/science/article/pii/S2514664524000067 |
| spellingShingle | Guillaume Lamé, PhD Alexander Komashie, PhD Carol Sinnott, MB, BAO, BCh, MMedSci, PhD, MICGP, MRCPI Tom Bashford, MBBS MBiochem PhD MRCP FRCA Design as a quality improvement strategy: The case for design expertise Future Healthcare Journal |
| title | Design as a quality improvement strategy: The case for design expertise |
| title_full | Design as a quality improvement strategy: The case for design expertise |
| title_fullStr | Design as a quality improvement strategy: The case for design expertise |
| title_full_unstemmed | Design as a quality improvement strategy: The case for design expertise |
| title_short | Design as a quality improvement strategy: The case for design expertise |
| title_sort | design as a quality improvement strategy the case for design expertise |
| url | http://www.sciencedirect.com/science/article/pii/S2514664524000067 |
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