No one is safe until everyone is safe: Direction régionale de santé publique de Montréal’s risk-based approach to multilingual crisis communication
Canada’s multiculturalism is situated within a bilingual framework that often restricts Canada’s linguistic diversity, which goes beyond its official languages. The limitations of this framework were exposed by the COVID-19 pandemic, during which government-led crisis communication strategies were...
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| Format: | Article |
| Language: | Aragonese |
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Escola d'Administració Pública de Catalunya
2025-06-01
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| Series: | Revista de Llengua i Dret - Journal of Language and Law |
| Subjects: | |
| Online Access: | https://revistes.eapc.gencat.cat/index.php/rld/article/view/4296 |
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| _version_ | 1849689749295464448 |
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| author | María Sierra Córdoba Serrano |
| author_facet | María Sierra Córdoba Serrano |
| author_sort | María Sierra Córdoba Serrano |
| collection | DOAJ |
| description |
Canada’s multiculturalism is situated within a bilingual framework that often restricts Canada’s linguistic diversity, which goes beyond its official languages. The limitations of this framework were exposed by the COVID-19 pandemic, during which government-led crisis communication strategies were guided by the country’s multilingual reality and the risks associated with ignoring it. This article focuses on a case study that examines multilingual communication strategies and practices coordinated during the pandemic by the Direction régionale de santé publique de Montréal. Drawing on documentary evidence and semi-structured interviews, the article reveals that Santé publique Montréal integrated a multilingual approach into its emergency communication strategy after the first wave of the pandemic, which resulted in more translations of COVID-19 information, and the implementation of bottom-up communication practices in collaboration with community-based organisations to build trust. The article also shows that the pandemic paved the way for a risk-based approach to language management capable of helping us rethink multilingualism management in Canada and beyond.
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| format | Article |
| id | doaj-art-9b78c5b2f2ed4c3e85d8488cd0ef97fb |
| institution | DOAJ |
| issn | 0212-5056 2013-1453 |
| language | Aragonese |
| publishDate | 2025-06-01 |
| publisher | Escola d'Administració Pública de Catalunya |
| record_format | Article |
| series | Revista de Llengua i Dret - Journal of Language and Law |
| spelling | doaj-art-9b78c5b2f2ed4c3e85d8488cd0ef97fb2025-08-20T03:21:31ZargEscola d'Administració Pública de CatalunyaRevista de Llengua i Dret - Journal of Language and Law0212-50562013-14532025-06-018310.58992/rld.i83.2025.4296No one is safe until everyone is safe: Direction régionale de santé publique de Montréal’s risk-based approach to multilingual crisis communicationMaría Sierra Córdoba Serrano Canada’s multiculturalism is situated within a bilingual framework that often restricts Canada’s linguistic diversity, which goes beyond its official languages. The limitations of this framework were exposed by the COVID-19 pandemic, during which government-led crisis communication strategies were guided by the country’s multilingual reality and the risks associated with ignoring it. This article focuses on a case study that examines multilingual communication strategies and practices coordinated during the pandemic by the Direction régionale de santé publique de Montréal. Drawing on documentary evidence and semi-structured interviews, the article reveals that Santé publique Montréal integrated a multilingual approach into its emergency communication strategy after the first wave of the pandemic, which resulted in more translations of COVID-19 information, and the implementation of bottom-up communication practices in collaboration with community-based organisations to build trust. The article also shows that the pandemic paved the way for a risk-based approach to language management capable of helping us rethink multilingualism management in Canada and beyond. https://revistes.eapc.gencat.cat/index.php/rld/article/view/4296multilingual crisis communicationCanadaQuebecCOVID-19 pandemicrisk-based approach to multilingualism managementDirection régionale de santé publique de Montréal |
| spellingShingle | María Sierra Córdoba Serrano No one is safe until everyone is safe: Direction régionale de santé publique de Montréal’s risk-based approach to multilingual crisis communication Revista de Llengua i Dret - Journal of Language and Law multilingual crisis communication Canada Quebec COVID-19 pandemic risk-based approach to multilingualism management Direction régionale de santé publique de Montréal |
| title | No one is safe until everyone is safe: Direction régionale de santé publique de Montréal’s risk-based approach to multilingual crisis communication |
| title_full | No one is safe until everyone is safe: Direction régionale de santé publique de Montréal’s risk-based approach to multilingual crisis communication |
| title_fullStr | No one is safe until everyone is safe: Direction régionale de santé publique de Montréal’s risk-based approach to multilingual crisis communication |
| title_full_unstemmed | No one is safe until everyone is safe: Direction régionale de santé publique de Montréal’s risk-based approach to multilingual crisis communication |
| title_short | No one is safe until everyone is safe: Direction régionale de santé publique de Montréal’s risk-based approach to multilingual crisis communication |
| title_sort | no one is safe until everyone is safe direction regionale de sante publique de montreal s risk based approach to multilingual crisis communication |
| topic | multilingual crisis communication Canada Quebec COVID-19 pandemic risk-based approach to multilingualism management Direction régionale de santé publique de Montréal |
| url | https://revistes.eapc.gencat.cat/index.php/rld/article/view/4296 |
| work_keys_str_mv | AT mariasierracordobaserrano nooneissafeuntileveryoneissafedirectionregionaledesantepubliquedemontrealsriskbasedapproachtomultilingualcrisiscommunication |