Emotional engagement and perceived empathy in live vs. automated psychological interviews.
In clinical in-person conditions, social presence, perceived empathy, and emotional engagement are related to positive outcomes. In online settings, it is unclear how these factors affect outcomes. Here, in 10-15-minute interviews, we investigated the influence of automation. Participants (N = 75) e...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2025-01-01
|
| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0323490 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849730341462343680 |
|---|---|
| author | Thomas J Nyman Anna-Karin Noromies Francesco Pompedda Pekka Santtila Jan Antfolk |
| author_facet | Thomas J Nyman Anna-Karin Noromies Francesco Pompedda Pekka Santtila Jan Antfolk |
| author_sort | Thomas J Nyman |
| collection | DOAJ |
| description | In clinical in-person conditions, social presence, perceived empathy, and emotional engagement are related to positive outcomes. In online settings, it is unclear how these factors affect outcomes. Here, in 10-15-minute interviews, we investigated the influence of automation. Participants (N = 75) engaged in one of three possible interviews: live semi-scripted, live scripted, or video scripted. In the first two, participants communicated with a live interviewer and, in the third, with pre-recorded interviewer questions and answers. Emotion recognition software revealed that expressed joy differed between conditions (χ2(2) = 18.08, p < .001); both live conditions had higher scores (vs. video scripted). Self-rated perceived interviewer empathy also differed between conditions in the same way (F[2, 72] = 9.445, p < 0.001). We found a positive correlation between perceived empathy and expressed joy (r = .35; p < .01). In sum, automatized interviews differed in perceived empathy and expressed emotion compared with live interviews. |
| format | Article |
| id | doaj-art-9ae5f16120fd4ba48978d10eadb4d65e |
| institution | DOAJ |
| issn | 1932-6203 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Public Library of Science (PLoS) |
| record_format | Article |
| series | PLoS ONE |
| spelling | doaj-art-9ae5f16120fd4ba48978d10eadb4d65e2025-08-20T03:08:55ZengPublic Library of Science (PLoS)PLoS ONE1932-62032025-01-01205e032349010.1371/journal.pone.0323490Emotional engagement and perceived empathy in live vs. automated psychological interviews.Thomas J NymanAnna-Karin NoromiesFrancesco PompeddaPekka SanttilaJan AntfolkIn clinical in-person conditions, social presence, perceived empathy, and emotional engagement are related to positive outcomes. In online settings, it is unclear how these factors affect outcomes. Here, in 10-15-minute interviews, we investigated the influence of automation. Participants (N = 75) engaged in one of three possible interviews: live semi-scripted, live scripted, or video scripted. In the first two, participants communicated with a live interviewer and, in the third, with pre-recorded interviewer questions and answers. Emotion recognition software revealed that expressed joy differed between conditions (χ2(2) = 18.08, p < .001); both live conditions had higher scores (vs. video scripted). Self-rated perceived interviewer empathy also differed between conditions in the same way (F[2, 72] = 9.445, p < 0.001). We found a positive correlation between perceived empathy and expressed joy (r = .35; p < .01). In sum, automatized interviews differed in perceived empathy and expressed emotion compared with live interviews.https://doi.org/10.1371/journal.pone.0323490 |
| spellingShingle | Thomas J Nyman Anna-Karin Noromies Francesco Pompedda Pekka Santtila Jan Antfolk Emotional engagement and perceived empathy in live vs. automated psychological interviews. PLoS ONE |
| title | Emotional engagement and perceived empathy in live vs. automated psychological interviews. |
| title_full | Emotional engagement and perceived empathy in live vs. automated psychological interviews. |
| title_fullStr | Emotional engagement and perceived empathy in live vs. automated psychological interviews. |
| title_full_unstemmed | Emotional engagement and perceived empathy in live vs. automated psychological interviews. |
| title_short | Emotional engagement and perceived empathy in live vs. automated psychological interviews. |
| title_sort | emotional engagement and perceived empathy in live vs automated psychological interviews |
| url | https://doi.org/10.1371/journal.pone.0323490 |
| work_keys_str_mv | AT thomasjnyman emotionalengagementandperceivedempathyinlivevsautomatedpsychologicalinterviews AT annakarinnoromies emotionalengagementandperceivedempathyinlivevsautomatedpsychologicalinterviews AT francescopompedda emotionalengagementandperceivedempathyinlivevsautomatedpsychologicalinterviews AT pekkasanttila emotionalengagementandperceivedempathyinlivevsautomatedpsychologicalinterviews AT janantfolk emotionalengagementandperceivedempathyinlivevsautomatedpsychologicalinterviews |