Exploring the role of cultural values, trust and empathy on satisfaction: Research on hotel customers
Hotels that serve customers having different cultural values should improve their service capabilities to achieve customer satisfaction. This study researches how empathy, trust and cultural values affect hotel customer satisfaction and looks at the combinations of these components that lead to high...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Lodz University Press
2024-10-01
|
| Series: | Tourism |
| Subjects: | |
| Online Access: | https://czasopisma.uni.lodz.pl/tourism/article/view/22751 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|