Patients’ satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan
BACKGROUND: Patient satisfaction is a paramount measure of the quality of healthcare system, particularly in the practice of family medicine. The study aimed to assess patients’ satisfaction with services provided by family physicians (FPs) at Comprehensive Healthcare Centers (CHCCs) in Northern Jor...
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| Format: | Article |
| Language: | English |
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Wolters Kluwer Medknow Publications
2025-01-01
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| Series: | Journal of Family and Community Medicine |
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| Online Access: | https://journals.lww.com/10.4103/jfcm.jfcm_185_24 |
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| author | Hadeel B. Heilat Muntaha K. Gharaibeh Wanas M. Shtaiyat Raghad S. Gharaibeh Ayah M. Ananbeh Manar J. Baniyaseen Shahd M. Alsharaydeh Aya B. Alqawaba’h Emad A. Alzu’bi Nour G. Amayreh Reem R. Aldawagreh |
| author_facet | Hadeel B. Heilat Muntaha K. Gharaibeh Wanas M. Shtaiyat Raghad S. Gharaibeh Ayah M. Ananbeh Manar J. Baniyaseen Shahd M. Alsharaydeh Aya B. Alqawaba’h Emad A. Alzu’bi Nour G. Amayreh Reem R. Aldawagreh |
| author_sort | Hadeel B. Heilat |
| collection | DOAJ |
| description | BACKGROUND:
Patient satisfaction is a paramount measure of the quality of healthcare system, particularly in the practice of family medicine. The study aimed to assess patients’ satisfaction with services provided by family physicians (FPs) at Comprehensive Healthcare Centers (CHCCs) in Northern Jordan.
MATERIALS AND METHODS:
A cross-sectional study was conducted at 11 CHCCs in Northern Jordan between July and October 2023. A convenient sample of 367 patients, both males and females over the age of 18 years, was selected. Participants were requested to complete the Arabic version of the Consultation Satisfaction Questionnaire (CSQ). Mean and standard deviation calculated for continuous variables, and frequencies and percentages for categorical variables. Multivariable logistic regression analysis yielded factors related to patients’ satisfaction with family physician.
RESULTS:
The mean score of patients’ satisfaction was 55.63 ± 12.15. The highest mean satisfaction scores were reported for the “professional care” provided by the FP (72.41 ± 15.9), followed by the “depth of relationship and the length of consultation” with the FP, respectively. Patients who had a reference health center if needed (P < 0.002), had health insurance (P < 0.05), patient’s privacy (P < 0.027), and waiting time < 20 min to see the FP (P < 0.001) were all positively associated with the status of patients’ satisfaction. Logistic regression final model included only two factors, waiting time < 20 minutes and having a reference health center.
CONCLUSION:
The study reveals moderate patient satisfaction with care provided by FP. The moderate satisfaction is attributed to good care provided by FP and the least to the length of consultation. The predictors of satisfaction are the waiting time to see FP and the availability of a reference health center. Study has implications for the health care system in Jordan, as regards the strengthening of the health information system to incorporate policies on appointments, quality of consultation times, and waiting times. |
| format | Article |
| id | doaj-art-99a00f4d7abe48b1a2c88b0013eaa8f6 |
| institution | Kabale University |
| issn | 2229-340X |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Journal of Family and Community Medicine |
| spelling | doaj-art-99a00f4d7abe48b1a2c88b0013eaa8f62025-02-11T10:36:02ZengWolters Kluwer Medknow PublicationsJournal of Family and Community Medicine2229-340X2025-01-01321283510.4103/jfcm.jfcm_185_24Patients’ satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern JordanHadeel B. HeilatMuntaha K. GharaibehWanas M. ShtaiyatRaghad S. GharaibehAyah M. AnanbehManar J. BaniyaseenShahd M. AlsharaydehAya B. Alqawaba’hEmad A. Alzu’biNour G. AmayrehReem R. AldawagrehBACKGROUND: Patient satisfaction is a paramount measure of the quality of healthcare system, particularly in the practice of family medicine. The study aimed to assess patients’ satisfaction with services provided by family physicians (FPs) at Comprehensive Healthcare Centers (CHCCs) in Northern Jordan. MATERIALS AND METHODS: A cross-sectional study was conducted at 11 CHCCs in Northern Jordan between July and October 2023. A convenient sample of 367 patients, both males and females over the age of 18 years, was selected. Participants were requested to complete the Arabic version of the Consultation Satisfaction Questionnaire (CSQ). Mean and standard deviation calculated for continuous variables, and frequencies and percentages for categorical variables. Multivariable logistic regression analysis yielded factors related to patients’ satisfaction with family physician. RESULTS: The mean score of patients’ satisfaction was 55.63 ± 12.15. The highest mean satisfaction scores were reported for the “professional care” provided by the FP (72.41 ± 15.9), followed by the “depth of relationship and the length of consultation” with the FP, respectively. Patients who had a reference health center if needed (P < 0.002), had health insurance (P < 0.05), patient’s privacy (P < 0.027), and waiting time < 20 min to see the FP (P < 0.001) were all positively associated with the status of patients’ satisfaction. Logistic regression final model included only two factors, waiting time < 20 minutes and having a reference health center. CONCLUSION: The study reveals moderate patient satisfaction with care provided by FP. The moderate satisfaction is attributed to good care provided by FP and the least to the length of consultation. The predictors of satisfaction are the waiting time to see FP and the availability of a reference health center. Study has implications for the health care system in Jordan, as regards the strengthening of the health information system to incorporate policies on appointments, quality of consultation times, and waiting times.https://journals.lww.com/10.4103/jfcm.jfcm_185_24family physiciansjordanpatient satisfactionprimary healthcare centers |
| spellingShingle | Hadeel B. Heilat Muntaha K. Gharaibeh Wanas M. Shtaiyat Raghad S. Gharaibeh Ayah M. Ananbeh Manar J. Baniyaseen Shahd M. Alsharaydeh Aya B. Alqawaba’h Emad A. Alzu’bi Nour G. Amayreh Reem R. Aldawagreh Patients’ satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan Journal of Family and Community Medicine family physicians jordan patient satisfaction primary healthcare centers |
| title | Patients’ satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan |
| title_full | Patients’ satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan |
| title_fullStr | Patients’ satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan |
| title_full_unstemmed | Patients’ satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan |
| title_short | Patients’ satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan |
| title_sort | patients satisfaction with services provided by family physicians at the comprehensive healthcare centers in northern jordan |
| topic | family physicians jordan patient satisfaction primary healthcare centers |
| url | https://journals.lww.com/10.4103/jfcm.jfcm_185_24 |
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