The Unforeseen Catalyst?

The Covid-19 pandemic significantly impacted the mental health of populations globally even as in-person psychotherapy sessions became increasingly challenging to conduct. This amplified the need to provide alternative treatment options, including telepsychotherapy (TPT). In the wake of the pandemi...

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Main Authors: Benjamin Butz, Veronika Karnowski
Format: Article
Language:English
Published: University of Zurich, IKMZ – Department of Communication and Media Research 2025-05-01
Series:European Journal of Health Communication (EJHC)
Subjects:
Online Access:https://ejhc.org/article/view/5807
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author Benjamin Butz
Veronika Karnowski
author_facet Benjamin Butz
Veronika Karnowski
author_sort Benjamin Butz
collection DOAJ
description The Covid-19 pandemic significantly impacted the mental health of populations globally even as in-person psychotherapy sessions became increasingly challenging to conduct. This amplified the need to provide alternative treatment options, including telepsychotherapy (TPT). In the wake of the pandemic, which presented a ‘compulsory testing phase’, therapists’ opinions remain polarised. This study investigates factors influencing attitudes towards telepsychotherapy and its diffusion, thus contributing to theoretical insight into innovation diffusion due to compulsion. Drawing on theories on the diffusion of innovation and technology acceptance, we conducted explorative, semi-structured interviews with twelve German psychotherapists and identified a shift in influencing factors and decision-making processes, thus indicating the need for augmented models that describe real-world processes and drive beneficial innovations. We provide a foundation for describing diffusion processes affected by temporary compulsion, which we show has directly affected TPT’s perceived usefulness, perceived ease of use, social influence, and facilitating conditions in a number of ways. Furthermore, we identify three affordances of TPT that partially explain today’s heterogenous attitudes amongst psychotherapists: the accessibility of therapy, especially for vulnerable people, its customisability, and its flexibility for therapists. Further research is necessary to investigate the influence exerted by these affordances and their application to other diffusion processes.
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spelling doaj-art-99147a544c8c4bf38ff40b541ab8a8582025-08-20T03:05:01ZengUniversity of Zurich, IKMZ – Department of Communication and Media ResearchEuropean Journal of Health Communication (EJHC)2673-59032025-05-016310.47368/ejhc.2025.301The Unforeseen Catalyst?Benjamin Butz0https://orcid.org/0000-0002-8706-2356Veronika Karnowski1https://orcid.org/0000-0002-2138-255XInstitute for Innovation Research and Management, Westphalian University of Applied Sciences, GermanyInstitute for Media Research, Chemnitz University of Technology, Germany The Covid-19 pandemic significantly impacted the mental health of populations globally even as in-person psychotherapy sessions became increasingly challenging to conduct. This amplified the need to provide alternative treatment options, including telepsychotherapy (TPT). In the wake of the pandemic, which presented a ‘compulsory testing phase’, therapists’ opinions remain polarised. This study investigates factors influencing attitudes towards telepsychotherapy and its diffusion, thus contributing to theoretical insight into innovation diffusion due to compulsion. Drawing on theories on the diffusion of innovation and technology acceptance, we conducted explorative, semi-structured interviews with twelve German psychotherapists and identified a shift in influencing factors and decision-making processes, thus indicating the need for augmented models that describe real-world processes and drive beneficial innovations. We provide a foundation for describing diffusion processes affected by temporary compulsion, which we show has directly affected TPT’s perceived usefulness, perceived ease of use, social influence, and facilitating conditions in a number of ways. Furthermore, we identify three affordances of TPT that partially explain today’s heterogenous attitudes amongst psychotherapists: the accessibility of therapy, especially for vulnerable people, its customisability, and its flexibility for therapists. Further research is necessary to investigate the influence exerted by these affordances and their application to other diffusion processes. https://ejhc.org/article/view/5807innovation decision theorydiffusion of technologyaffordancestelemental healthcompulsionadoption
spellingShingle Benjamin Butz
Veronika Karnowski
The Unforeseen Catalyst?
European Journal of Health Communication (EJHC)
innovation decision theory
diffusion of technology
affordances
telemental health
compulsion
adoption
title The Unforeseen Catalyst?
title_full The Unforeseen Catalyst?
title_fullStr The Unforeseen Catalyst?
title_full_unstemmed The Unforeseen Catalyst?
title_short The Unforeseen Catalyst?
title_sort unforeseen catalyst
topic innovation decision theory
diffusion of technology
affordances
telemental health
compulsion
adoption
url https://ejhc.org/article/view/5807
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