Enhancing the Perceived Quality of a Vehicle Sliding Door Inner Handle Concept Design
Customers can always verbalize their feelings about a product, but engineers can only methodically improve what they measure in a robust and reliable manner. There is a need to convert customer needs into technical parameters. The aim of this study is to carefully examine statistical methodologies f...
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| Format: | Article |
| Language: | English |
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MDPI AG
2025-04-01
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| Series: | Applied Sciences |
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| Online Access: | https://www.mdpi.com/2076-3417/15/8/4218 |
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| author | Emel Unlukal Ilhan Rukiye Ertan Kenan Sert |
| author_facet | Emel Unlukal Ilhan Rukiye Ertan Kenan Sert |
| author_sort | Emel Unlukal Ilhan |
| collection | DOAJ |
| description | Customers can always verbalize their feelings about a product, but engineers can only methodically improve what they measure in a robust and reliable manner. There is a need to convert customer needs into technical parameters. The aim of this study is to carefully examine statistical methodologies for product development in collaboration with perceived quality (PQ). This paper presents PQ activities from a customer-oriented approach to the final product through an automotive sliding inner door handle. The inner door handle is not just a functional part of opening the door; many engineering parameters should be considered for customer satisfaction. In this study, the team collected customer points of view, categorized customer expectations in the Kano model, and created a QFD table. In the phase of concept solution development, PQ factors are defined as a part of design input. Concept solutions are created with the help of the Taguchi orthogonal array and evaluated with the Pugh matrix. Our findings show that not only the shape of the component, but also its position, hold significance for the customer. The design was developed and verified accordingly. |
| format | Article |
| id | doaj-art-98c471cd2e314ed6a77f446adca1aa7c |
| institution | OA Journals |
| issn | 2076-3417 |
| language | English |
| publishDate | 2025-04-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Applied Sciences |
| spelling | doaj-art-98c471cd2e314ed6a77f446adca1aa7c2025-08-20T02:17:19ZengMDPI AGApplied Sciences2076-34172025-04-01158421810.3390/app15084218Enhancing the Perceived Quality of a Vehicle Sliding Door Inner Handle Concept DesignEmel Unlukal Ilhan0Rukiye Ertan1Kenan Sert2TOFAS Turkish Automobile Factory, Bursa 16110, TürkiyeDepartment of Automotive Engineering, Faculty of Engineering, Bursa Uludag University, Bursa 16059, TürkiyeTOFAS Turkish Automobile Factory, Bursa 16110, TürkiyeCustomers can always verbalize their feelings about a product, but engineers can only methodically improve what they measure in a robust and reliable manner. There is a need to convert customer needs into technical parameters. The aim of this study is to carefully examine statistical methodologies for product development in collaboration with perceived quality (PQ). This paper presents PQ activities from a customer-oriented approach to the final product through an automotive sliding inner door handle. The inner door handle is not just a functional part of opening the door; many engineering parameters should be considered for customer satisfaction. In this study, the team collected customer points of view, categorized customer expectations in the Kano model, and created a QFD table. In the phase of concept solution development, PQ factors are defined as a part of design input. Concept solutions are created with the help of the Taguchi orthogonal array and evaluated with the Pugh matrix. Our findings show that not only the shape of the component, but also its position, hold significance for the customer. The design was developed and verified accordingly.https://www.mdpi.com/2076-3417/15/8/4218perceived qualityconceptual designquality function deploymentKanoTaguchistatistical methods |
| spellingShingle | Emel Unlukal Ilhan Rukiye Ertan Kenan Sert Enhancing the Perceived Quality of a Vehicle Sliding Door Inner Handle Concept Design Applied Sciences perceived quality conceptual design quality function deployment Kano Taguchi statistical methods |
| title | Enhancing the Perceived Quality of a Vehicle Sliding Door Inner Handle Concept Design |
| title_full | Enhancing the Perceived Quality of a Vehicle Sliding Door Inner Handle Concept Design |
| title_fullStr | Enhancing the Perceived Quality of a Vehicle Sliding Door Inner Handle Concept Design |
| title_full_unstemmed | Enhancing the Perceived Quality of a Vehicle Sliding Door Inner Handle Concept Design |
| title_short | Enhancing the Perceived Quality of a Vehicle Sliding Door Inner Handle Concept Design |
| title_sort | enhancing the perceived quality of a vehicle sliding door inner handle concept design |
| topic | perceived quality conceptual design quality function deployment Kano Taguchi statistical methods |
| url | https://www.mdpi.com/2076-3417/15/8/4218 |
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