Research Progress on the Impact of Healthcare Providers' Language Characteristics on Patient Aggression
Through reviewing relevant literature and cases at home and abroad, we sorted out the language expression characteristics of healthcare providers that may lead to negative communication outcomes from three aspects: phonetics, grammar and vocabulary. A table was used to organize various types of pati...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | zho |
| Published: |
Editorial Office of Medicine and Philosophy
2025-01-01
|
| Series: | Yixue yu zhexue |
| Subjects: | |
| Online Access: | https://yizhe.dmu.edu.cn/article/doi/10.12014/j.issn.1002-0772.2025.02.08 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849320657594089472 |
|---|---|
| author | Siwen SUN Yang HE Fuyang YU Taohsin TUNG Haixiao CHEN |
| author_facet | Siwen SUN Yang HE Fuyang YU Taohsin TUNG Haixiao CHEN |
| author_sort | Siwen SUN |
| collection | DOAJ |
| description | Through reviewing relevant literature and cases at home and abroad, we sorted out the language expression characteristics of healthcare providers that may lead to negative communication outcomes from three aspects: phonetics, grammar and vocabulary. A table was used to organize various types of patient aggression related to the language characteristics of healthcare providers. Subsequently, the relationship between language features and patient aggression was explored and analyzed using theories from interpersonal pragmatics, service marketing, management, psychology, and other multidisciplinary fields. The study clarified the impact of healthcare providers' language features on patients' emotions, service experience, and perceptions of fairness during medical treatment, aiming to provide a theoretical basis for understanding the mechanisms behind these interactions. Finally, control measures to prevent patient aggression were provided from the perspective of improving the language expression of healthcare providers. |
| format | Article |
| id | doaj-art-988f03429ab743feb78cf7dbd45e9446 |
| institution | Kabale University |
| issn | 1002-0772 |
| language | zho |
| publishDate | 2025-01-01 |
| publisher | Editorial Office of Medicine and Philosophy |
| record_format | Article |
| series | Yixue yu zhexue |
| spelling | doaj-art-988f03429ab743feb78cf7dbd45e94462025-08-20T03:50:00ZzhoEditorial Office of Medicine and PhilosophyYixue yu zhexue1002-07722025-01-01462374110.12014/j.issn.1002-0772.2025.02.081-15-sunsiwenResearch Progress on the Impact of Healthcare Providers' Language Characteristics on Patient AggressionSiwen SUN0Yang HE1Fuyang YU2Taohsin TUNG3Haixiao CHEN4Evidence-based Medicine Center, Taizhou Hospital Affiliated to Wenzhou Medical University, Taizhou 317000, ChinaEvidence-based Medicine Center, Taizhou Hospital Affiliated to Wenzhou Medical University, Taizhou 317000, ChinaEvidence-based Medicine Center, Taizhou Hospital Affiliated to Wenzhou Medical University, Taizhou 317000, ChinaEvidence-based Medicine Center, Taizhou Hospital Affiliated to Wenzhou Medical University, Taizhou 317000, ChinaEnze Hospital Management Research Institute, Taizhou Hospital Affiliated to Wenzhou Medical University, Taizhou 317000, ChinaThrough reviewing relevant literature and cases at home and abroad, we sorted out the language expression characteristics of healthcare providers that may lead to negative communication outcomes from three aspects: phonetics, grammar and vocabulary. A table was used to organize various types of patient aggression related to the language characteristics of healthcare providers. Subsequently, the relationship between language features and patient aggression was explored and analyzed using theories from interpersonal pragmatics, service marketing, management, psychology, and other multidisciplinary fields. The study clarified the impact of healthcare providers' language features on patients' emotions, service experience, and perceptions of fairness during medical treatment, aiming to provide a theoretical basis for understanding the mechanisms behind these interactions. Finally, control measures to prevent patient aggression were provided from the perspective of improving the language expression of healthcare providers.https://yizhe.dmu.edu.cn/article/doi/10.12014/j.issn.1002-0772.2025.02.08doctor-patient relationshipdoctor-patient conflictlanguage characteristicsaggression |
| spellingShingle | Siwen SUN Yang HE Fuyang YU Taohsin TUNG Haixiao CHEN Research Progress on the Impact of Healthcare Providers' Language Characteristics on Patient Aggression Yixue yu zhexue doctor-patient relationship doctor-patient conflict language characteristics aggression |
| title | Research Progress on the Impact of Healthcare Providers' Language Characteristics on Patient Aggression |
| title_full | Research Progress on the Impact of Healthcare Providers' Language Characteristics on Patient Aggression |
| title_fullStr | Research Progress on the Impact of Healthcare Providers' Language Characteristics on Patient Aggression |
| title_full_unstemmed | Research Progress on the Impact of Healthcare Providers' Language Characteristics on Patient Aggression |
| title_short | Research Progress on the Impact of Healthcare Providers' Language Characteristics on Patient Aggression |
| title_sort | research progress on the impact of healthcare providers language characteristics on patient aggression |
| topic | doctor-patient relationship doctor-patient conflict language characteristics aggression |
| url | https://yizhe.dmu.edu.cn/article/doi/10.12014/j.issn.1002-0772.2025.02.08 |
| work_keys_str_mv | AT siwensun researchprogressontheimpactofhealthcareproviderslanguagecharacteristicsonpatientaggression AT yanghe researchprogressontheimpactofhealthcareproviderslanguagecharacteristicsonpatientaggression AT fuyangyu researchprogressontheimpactofhealthcareproviderslanguagecharacteristicsonpatientaggression AT taohsintung researchprogressontheimpactofhealthcareproviderslanguagecharacteristicsonpatientaggression AT haixiaochen researchprogressontheimpactofhealthcareproviderslanguagecharacteristicsonpatientaggression |