Areas for Improvement and Barriers Identified in Measuring the Quality of Nursing Care: Perceptions of Patients and Professionals
Background: Quality indicators in healthcare are essential to raising awareness about the appropriateness of nursing care. However, identifying the key indicators continues to pose a challenge, above all if one wants to include users and professionals. Aim: Identify which aspects of nursing care sho...
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MDPI AG
2024-10-01
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| Series: | Nursing Reports |
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| Online Access: | https://www.mdpi.com/2039-4403/14/4/211 |
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| author | Maria Consuelo Company-Sancho Manuel Rich-Ruiz Marta Guillen Toledano Luis-Miguel Cairós-Ventura Josefa D. Gil Perez Ana María de Pascual y Medina María Pilar Peláez Alba Ana Isabel Barreno Estévez María Emma Alonso Poncelas Carolina Rodríguez Orihuela Pedro Ruyman Brito-Brito |
| author_facet | Maria Consuelo Company-Sancho Manuel Rich-Ruiz Marta Guillen Toledano Luis-Miguel Cairós-Ventura Josefa D. Gil Perez Ana María de Pascual y Medina María Pilar Peláez Alba Ana Isabel Barreno Estévez María Emma Alonso Poncelas Carolina Rodríguez Orihuela Pedro Ruyman Brito-Brito |
| author_sort | Maria Consuelo Company-Sancho |
| collection | DOAJ |
| description | Background: Quality indicators in healthcare are essential to raising awareness about the appropriateness of nursing care. However, identifying the key indicators continues to pose a challenge, above all if one wants to include users and professionals. Aim: Identify which aspects of nursing care should be measured to assess the results of nursing care and how to do so. Methodology: Interpretive qualitative exploratory study. The participants were users and professionals of an autonomous regional health service in Spain. The information was collected by means of two focus groups and eight semi-structured interviews conducted between November 2022 and March 2024. The data were analysed thematically using the Braun and Clarke process. Results: The users and professionals agreed on the need to measure emotional skills and attitudes such as empathy, respect, and warmth when dealing with patients. The professionals highlighted workload and inefficiency of the current record system as barriers to adequately reflecting their work. They proposed improvements in the recording tool and the need for more human resources, as well as leadership that is more focused on quality. Conclusions: It is crucial to develop indicators that reflect both the emotional and technical aspects of nursing care. The participation by patients and professionals alike in this design and selection will make it possible to improve the quality of care and advances in the nursing profession. This study was not registered. |
| format | Article |
| id | doaj-art-9876c14d4351436ca648bf4c7929ecb7 |
| institution | DOAJ |
| issn | 2039-439X 2039-4403 |
| language | English |
| publishDate | 2024-10-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Nursing Reports |
| spelling | doaj-art-9876c14d4351436ca648bf4c7929ecb72025-08-20T02:56:54ZengMDPI AGNursing Reports2039-439X2039-44032024-10-011442896290910.3390/nursrep14040211Areas for Improvement and Barriers Identified in Measuring the Quality of Nursing Care: Perceptions of Patients and ProfessionalsMaria Consuelo Company-Sancho0Manuel Rich-Ruiz1Marta Guillen Toledano2Luis-Miguel Cairós-Ventura3Josefa D. Gil Perez4Ana María de Pascual y Medina5María Pilar Peláez Alba6Ana Isabel Barreno Estévez7María Emma Alonso Poncelas8Carolina Rodríguez Orihuela9Pedro Ruyman Brito-Brito10Health Promotion Service, Directorate-General for Public Health, Canary Islands Health Service, 35003 Las Palmas de Gran Canaria, SpainNursing and Healthcare Research Unit (Investén-Isciii), Instituto de Salud Carlos III, 28029 Madrid, SpainDirectorate-General for Patients and Chronicity, Canary Islands Health Service, 35004 Las Palmas de Gran Canaria, SpainSanta Cruz de la Palma Health Centre, Canary Islands Health Service, 38700 La Palma, SpainPuerto del Rosario Health Center, Canary Islands Health Service, 35600 Fuerteventura, SpainEvaluation of the Canary Islands Health Service (SESCS), 38109 Tenerife, SpainDirectorate-General for Care Programs, Canary Islands Health Service, 38071 Santa Cruz de Tenerife, SpainEpidemiology and Surveillance and Prevention Service, Directorate-General for Public Health, Canary Islands Health Service, 35003 Las Palmas de Gran Canaria, SpainHospital Doctor José Molina Orosa, Canary Islands Health Service, 35500 Arrecife, SpainComplejo Hospitalario Nuestra Señora de Candelaria, Canary Islands Health Service, 38010 Santa Cruz de Tenerife, SpainNursing Department, Faculty of Healthcare Sciences, University of la Laguna, 38200 Santa Cruz de Tenerife, SpainBackground: Quality indicators in healthcare are essential to raising awareness about the appropriateness of nursing care. However, identifying the key indicators continues to pose a challenge, above all if one wants to include users and professionals. Aim: Identify which aspects of nursing care should be measured to assess the results of nursing care and how to do so. Methodology: Interpretive qualitative exploratory study. The participants were users and professionals of an autonomous regional health service in Spain. The information was collected by means of two focus groups and eight semi-structured interviews conducted between November 2022 and March 2024. The data were analysed thematically using the Braun and Clarke process. Results: The users and professionals agreed on the need to measure emotional skills and attitudes such as empathy, respect, and warmth when dealing with patients. The professionals highlighted workload and inefficiency of the current record system as barriers to adequately reflecting their work. They proposed improvements in the recording tool and the need for more human resources, as well as leadership that is more focused on quality. Conclusions: It is crucial to develop indicators that reflect both the emotional and technical aspects of nursing care. The participation by patients and professionals alike in this design and selection will make it possible to improve the quality of care and advances in the nursing profession. This study was not registered.https://www.mdpi.com/2039-4403/14/4/211quality indicatorsnursing carepatient satisfactionqualitative research |
| spellingShingle | Maria Consuelo Company-Sancho Manuel Rich-Ruiz Marta Guillen Toledano Luis-Miguel Cairós-Ventura Josefa D. Gil Perez Ana María de Pascual y Medina María Pilar Peláez Alba Ana Isabel Barreno Estévez María Emma Alonso Poncelas Carolina Rodríguez Orihuela Pedro Ruyman Brito-Brito Areas for Improvement and Barriers Identified in Measuring the Quality of Nursing Care: Perceptions of Patients and Professionals Nursing Reports quality indicators nursing care patient satisfaction qualitative research |
| title | Areas for Improvement and Barriers Identified in Measuring the Quality of Nursing Care: Perceptions of Patients and Professionals |
| title_full | Areas for Improvement and Barriers Identified in Measuring the Quality of Nursing Care: Perceptions of Patients and Professionals |
| title_fullStr | Areas for Improvement and Barriers Identified in Measuring the Quality of Nursing Care: Perceptions of Patients and Professionals |
| title_full_unstemmed | Areas for Improvement and Barriers Identified in Measuring the Quality of Nursing Care: Perceptions of Patients and Professionals |
| title_short | Areas for Improvement and Barriers Identified in Measuring the Quality of Nursing Care: Perceptions of Patients and Professionals |
| title_sort | areas for improvement and barriers identified in measuring the quality of nursing care perceptions of patients and professionals |
| topic | quality indicators nursing care patient satisfaction qualitative research |
| url | https://www.mdpi.com/2039-4403/14/4/211 |
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