Implied information adds richness to ‘lean’ media
E-mail has become an accepted means of communication in working environments, and virtual teams who infrequently meet face to face tend to use e-mail extensively even when they are involved in complex and sensitive discussions. This paper reports on an analysis of the e-mails of university students...
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|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Johannesburg
2022-10-01
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| Series: | Communicare |
| Subjects: | |
| Online Access: | https://journals.uj.ac.za/index.php/jcsa/article/view/1788 |
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| _version_ | 1832593787964096512 |
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| author | P.M. Alexander |
| author_facet | P.M. Alexander |
| author_sort | P.M. Alexander |
| collection | DOAJ |
| description |
E-mail has become an accepted means of communication in working environments, and
virtual teams who infrequently meet face to face tend to use e-mail extensively even
when they are involved in complex and sensitive discussions. This paper reports on an
analysis of the e-mails of university students working in virtual teams. It was found that
the timing of e-mail messages provides implied information and compensates to some
extent for the loss of non-verbal cues that are present in face-to-face communication.
This implied information contributes to the richness of the information and assists the
reader in interpreting not only the message but also the context. As a result, trust can
be established or undermined. Actual examples are provided to illustrate some of the
issues.
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| format | Article |
| id | doaj-art-9871e55bd08c4f2c9a2e9eed4737fb1e |
| institution | Kabale University |
| issn | 0259-0069 2957-7950 |
| language | English |
| publishDate | 2022-10-01 |
| publisher | University of Johannesburg |
| record_format | Article |
| series | Communicare |
| spelling | doaj-art-9871e55bd08c4f2c9a2e9eed4737fb1e2025-01-20T08:51:21ZengUniversity of JohannesburgCommunicare0259-00692957-79502022-10-0123110.36615/jcsa.v23i1.1788Implied information adds richness to ‘lean’ mediaP.M. Alexander0University of South Africa E-mail has become an accepted means of communication in working environments, and virtual teams who infrequently meet face to face tend to use e-mail extensively even when they are involved in complex and sensitive discussions. This paper reports on an analysis of the e-mails of university students working in virtual teams. It was found that the timing of e-mail messages provides implied information and compensates to some extent for the loss of non-verbal cues that are present in face-to-face communication. This implied information contributes to the richness of the information and assists the reader in interpreting not only the message but also the context. As a result, trust can be established or undermined. Actual examples are provided to illustrate some of the issues. https://journals.uj.ac.za/index.php/jcsa/article/view/1788E-mailuniversity studentstiming of e-mail messagesimplied informationrichness of the informationtrust can be established or undermined |
| spellingShingle | P.M. Alexander Implied information adds richness to ‘lean’ media Communicare university students timing of e-mail messages implied information richness of the information trust can be established or undermined |
| title | Implied information adds richness to ‘lean’ media |
| title_full | Implied information adds richness to ‘lean’ media |
| title_fullStr | Implied information adds richness to ‘lean’ media |
| title_full_unstemmed | Implied information adds richness to ‘lean’ media |
| title_short | Implied information adds richness to ‘lean’ media |
| title_sort | implied information adds richness to lean media |
| topic | E-mail university students timing of e-mail messages implied information richness of the information trust can be established or undermined |
| url | https://journals.uj.ac.za/index.php/jcsa/article/view/1788 |
| work_keys_str_mv | AT pmalexander impliedinformationaddsrichnesstoleanmedia |