Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study

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Main Authors: Yang Zhu, Yifan Peng, Lingling Xin, Xiao Zhang
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2025-01-01
Series:PLoS ONE
Online Access:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12017524/?tool=EBI
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author Yang Zhu
Yifan Peng
Lingling Xin
Xiao Zhang
author_facet Yang Zhu
Yifan Peng
Lingling Xin
Xiao Zhang
author_sort Yang Zhu
collection DOAJ
format Article
id doaj-art-9852be57273c48b78ee3d188c8e99645
institution OA Journals
issn 1932-6203
language English
publishDate 2025-01-01
publisher Public Library of Science (PLoS)
record_format Article
series PLoS ONE
spelling doaj-art-9852be57273c48b78ee3d188c8e996452025-08-20T02:18:28ZengPublic Library of Science (PLoS)PLoS ONE1932-62032025-01-01204Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case studyYang ZhuYifan PengLingling XinXiao Zhanghttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC12017524/?tool=EBI
spellingShingle Yang Zhu
Yifan Peng
Lingling Xin
Xiao Zhang
Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study
PLoS ONE
title Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study
title_full Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study
title_fullStr Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study
title_full_unstemmed Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study
title_short Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study
title_sort public demand and optimization of smart government service platform from the perspective of service life cycle based on the kano model a chinese case study
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12017524/?tool=EBI
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AT linglingxin publicdemandandoptimizationofsmartgovernmentserviceplatformfromtheperspectiveofservicelifecyclebasedonthekanomodelachinesecasestudy
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