Implementation of it in the public sector by local authorities: Benefits and challenges
State and local governments in e-tools have important instruments of quality management and the creation and implementation of sectoral policies. Smart city projects provide excellent services to citizens, increase the transparency and accountability of authorities, as well as citizens' satisfa...
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| Format: | Article |
| Language: | deu |
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Institute for Political Studies, Belgrade
2023-01-01
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| Series: | Srpska Politička Misao |
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| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/0354-5989/2023/0354-59892303007Q.pdf |
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| _version_ | 1841536809460301824 |
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| author | Đorđević Snežana |
| author_facet | Đorđević Snežana |
| author_sort | Đorđević Snežana |
| collection | DOAJ |
| description | State and local governments in e-tools have important instruments of quality management and the creation and implementation of sectoral policies. Smart city projects provide excellent services to citizens, increase the transparency and accountability of authorities, as well as citizens' satisfaction with services. Participative edecision-making is useful because citizens are indispensable for expressing their needs, assessing the quality of services, and setting requests and initiatives (co-production). On the other hand, it is also important to include public servants who ensure that decisions are optimally shaped and that services are tailored according to the needs of specific people (personalization of services) and the community. Serbia has a systemic problem of centralization, a top-down approach to management, weak participation of citizens and weak involvement of experts in the work of e-government. Good practice indicates that e-government cannot function without the active involvement of citizens, so our system needs to be changed and improved. These changes would also modernize management, decision making and policy making (evidence based decision and policy making). The consequence would be the creation of services according to the needs of citizens, which increases citizens' satisfaction with the quality of services. In addition, these processes strengthen the socialization of citizens, strengthen democratic capacities of communities, and raise the motivation of employees to contribute to the quality of work (strengthening of professionalization, motivation and dignity of public servants). |
| format | Article |
| id | doaj-art-9810b85a927249f9afc87827aeece558 |
| institution | Kabale University |
| issn | 0354-5989 |
| language | deu |
| publishDate | 2023-01-01 |
| publisher | Institute for Political Studies, Belgrade |
| record_format | Article |
| series | Srpska Politička Misao |
| spelling | doaj-art-9810b85a927249f9afc87827aeece5582025-01-14T11:09:16ZdeuInstitute for Political Studies, BelgradeSrpska Politička Misao0354-59892023-01-0181372710.5937/spm81-452340354-59892303007QImplementation of it in the public sector by local authorities: Benefits and challengesĐorđević Snežana0https://orcid.org/0000-0001-7574-8089Univerzitet u Beogradu, Fakultet političkih nauka, Beograd, SerbiaState and local governments in e-tools have important instruments of quality management and the creation and implementation of sectoral policies. Smart city projects provide excellent services to citizens, increase the transparency and accountability of authorities, as well as citizens' satisfaction with services. Participative edecision-making is useful because citizens are indispensable for expressing their needs, assessing the quality of services, and setting requests and initiatives (co-production). On the other hand, it is also important to include public servants who ensure that decisions are optimally shaped and that services are tailored according to the needs of specific people (personalization of services) and the community. Serbia has a systemic problem of centralization, a top-down approach to management, weak participation of citizens and weak involvement of experts in the work of e-government. Good practice indicates that e-government cannot function without the active involvement of citizens, so our system needs to be changed and improved. These changes would also modernize management, decision making and policy making (evidence based decision and policy making). The consequence would be the creation of services according to the needs of citizens, which increases citizens' satisfaction with the quality of services. In addition, these processes strengthen the socialization of citizens, strengthen democratic capacities of communities, and raise the motivation of employees to contribute to the quality of work (strengthening of professionalization, motivation and dignity of public servants).https://scindeks-clanci.ceon.rs/data/pdf/0354-5989/2023/0354-59892303007Q.pdfict applicationse-governmentopen databasescitizen participation and co-productiondiscretion and motivation of officials |
| spellingShingle | Đorđević Snežana Implementation of it in the public sector by local authorities: Benefits and challenges Srpska Politička Misao ict applications e-government open databases citizen participation and co-production discretion and motivation of officials |
| title | Implementation of it in the public sector by local authorities: Benefits and challenges |
| title_full | Implementation of it in the public sector by local authorities: Benefits and challenges |
| title_fullStr | Implementation of it in the public sector by local authorities: Benefits and challenges |
| title_full_unstemmed | Implementation of it in the public sector by local authorities: Benefits and challenges |
| title_short | Implementation of it in the public sector by local authorities: Benefits and challenges |
| title_sort | implementation of it in the public sector by local authorities benefits and challenges |
| topic | ict applications e-government open databases citizen participation and co-production discretion and motivation of officials |
| url | https://scindeks-clanci.ceon.rs/data/pdf/0354-5989/2023/0354-59892303007Q.pdf |
| work_keys_str_mv | AT đorđevicsnezana implementationofitinthepublicsectorbylocalauthoritiesbenefitsandchallenges |