Insurance literacy, perceived trust and insurance inclusion in Uganda
Purpose – This study primarily aimed to explore how insurance literacy and perceived trust interact to affect insurance inclusion in Uganda. Through this, we aimed to determine whether perceived trust serves as a mediator in the relationship between insurance literacy and insurance inclusion. Design...
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2025-06-01
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| Series: | Management Matters |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/MANM-05-2024-0028/full/pdf |
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| _version_ | 1849725698011299840 |
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| author | Archillies Kiwanuka Athenia Bongani Sibindi |
| author_facet | Archillies Kiwanuka Athenia Bongani Sibindi |
| author_sort | Archillies Kiwanuka |
| collection | DOAJ |
| description | Purpose – This study primarily aimed to explore how insurance literacy and perceived trust interact to affect insurance inclusion in Uganda. Through this, we aimed to determine whether perceived trust serves as a mediator in the relationship between insurance literacy and insurance inclusion. Design/methodology/approach – This research employed a correlational, cross-sectional and quantitative approach. A total of 400 voluntarily insured individuals in Uganda were sampled. Structured survey questionnaires were employed for data collection. PLS-SEM with bootstrapping was used to examine the hypothesized relationships. Findings – The findings indicated a significant, positive correlation between insurance literacy with both insurance inclusion and perceived trust. Furthermore, perceived trust was identified as having a positive and significant impact on insurance inclusion in Uganda. Perceived trust was also established as a significant mediator in the connection between insurance literacy and insurance inclusion in the context of Uganda. Originality/value – The contribution of this research resides in its explanation of how insurance literacy influences insurance inclusion in Uganda. For insurance literacy to influence insurance inclusion, a significant portion of insurance literacy is mediated through perceived trust of insurance providers. |
| format | Article |
| id | doaj-art-97fd1991339d4a44ae7d50dea77ebe0a |
| institution | DOAJ |
| issn | 2752-8359 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Emerald Publishing |
| record_format | Article |
| series | Management Matters |
| spelling | doaj-art-97fd1991339d4a44ae7d50dea77ebe0a2025-08-20T03:10:24ZengEmerald PublishingManagement Matters2752-83592025-06-01221355110.1108/MANM-05-2024-0028Insurance literacy, perceived trust and insurance inclusion in UgandaArchillies Kiwanuka0Athenia Bongani Sibindi1Department of Accounting and Finance, Makerere University Business School, Kampala, UgandaDepartment of Finance, Risk Management and Banking, University of South Africa, Pretoria, South AfricaPurpose – This study primarily aimed to explore how insurance literacy and perceived trust interact to affect insurance inclusion in Uganda. Through this, we aimed to determine whether perceived trust serves as a mediator in the relationship between insurance literacy and insurance inclusion. Design/methodology/approach – This research employed a correlational, cross-sectional and quantitative approach. A total of 400 voluntarily insured individuals in Uganda were sampled. Structured survey questionnaires were employed for data collection. PLS-SEM with bootstrapping was used to examine the hypothesized relationships. Findings – The findings indicated a significant, positive correlation between insurance literacy with both insurance inclusion and perceived trust. Furthermore, perceived trust was identified as having a positive and significant impact on insurance inclusion in Uganda. Perceived trust was also established as a significant mediator in the connection between insurance literacy and insurance inclusion in the context of Uganda. Originality/value – The contribution of this research resides in its explanation of how insurance literacy influences insurance inclusion in Uganda. For insurance literacy to influence insurance inclusion, a significant portion of insurance literacy is mediated through perceived trust of insurance providers.https://www.emerald.com/insight/content/doi/10.1108/MANM-05-2024-0028/full/pdfInsurance literacyPerceived trustInsurance inclusionFinancial inclusionUganda |
| spellingShingle | Archillies Kiwanuka Athenia Bongani Sibindi Insurance literacy, perceived trust and insurance inclusion in Uganda Management Matters Insurance literacy Perceived trust Insurance inclusion Financial inclusion Uganda |
| title | Insurance literacy, perceived trust and insurance inclusion in Uganda |
| title_full | Insurance literacy, perceived trust and insurance inclusion in Uganda |
| title_fullStr | Insurance literacy, perceived trust and insurance inclusion in Uganda |
| title_full_unstemmed | Insurance literacy, perceived trust and insurance inclusion in Uganda |
| title_short | Insurance literacy, perceived trust and insurance inclusion in Uganda |
| title_sort | insurance literacy perceived trust and insurance inclusion in uganda |
| topic | Insurance literacy Perceived trust Insurance inclusion Financial inclusion Uganda |
| url | https://www.emerald.com/insight/content/doi/10.1108/MANM-05-2024-0028/full/pdf |
| work_keys_str_mv | AT archillieskiwanuka insuranceliteracyperceivedtrustandinsuranceinclusioninuganda AT atheniabonganisibindi insuranceliteracyperceivedtrustandinsuranceinclusioninuganda |