The Effect of Trust, Performance Expectancy, and Mobile Application Quality on Purchase Intention and Purchase Decision: Evidence from Malang City
The rapid development of technology has led to various breakthroughs that affect people's lifestyles and behaviour. One of the products of technological advances is the Food Delivery Application (FDA). This study aims to examine the effect of trust, performance expectancy, and mobile applicatio...
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| Format: | Article |
| Language: | English |
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Universitas Brawijaya
2023-01-01
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| Series: | Wacana: Jurnal Sosial dan Humaniora |
| Subjects: | |
| Online Access: | https://wacana.ub.ac.id/index.php/wacana/article/view/1086 |
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| _version_ | 1850141993726902272 |
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| author | Imam Rizkika Edriana Pangestuti Mohammad Iqbal |
| author_facet | Imam Rizkika Edriana Pangestuti Mohammad Iqbal |
| author_sort | Imam Rizkika |
| collection | DOAJ |
| description | The rapid development of technology has led to various breakthroughs that affect people's lifestyles and behaviour. One of the products of technological advances is the Food Delivery Application (FDA). This study aims to examine the effect of trust, performance expectancy, and mobile application quality on purchase intention and purchase decision among users of the GrabFood in Malang City. This research includes explanatory research with a quantitative approach. The sampling technique used was purposive sampling in order to obtain a total sample of 150 respondents. The analytical method used is SEM-PLS with SmartPLS 4.0 version. The results are that the variables of trust and mobile application quality have a positive and significant effect on purchase intention, but performance expectancy does not have a significant effect on purchase intention. The results of this study also show that the variable purchase intention and mobile application quality have a positive and significant effect on the purchase decision, but trust does not have a significant effect on the purchase decision. The practical implications that can be obtained from the results of this research can be used by GrabFood to evaluate the services and features provided in order to increase consumer purchase intention and purchase decision. |
| format | Article |
| id | doaj-art-9797bedc7640463d9dee622cf62c2172 |
| institution | OA Journals |
| issn | 1411-0199 2338-1884 |
| language | English |
| publishDate | 2023-01-01 |
| publisher | Universitas Brawijaya |
| record_format | Article |
| series | Wacana: Jurnal Sosial dan Humaniora |
| spelling | doaj-art-9797bedc7640463d9dee622cf62c21722025-08-20T02:29:15ZengUniversitas BrawijayaWacana: Jurnal Sosial dan Humaniora1411-01992338-18842023-01-012614046https://doi.org/10.21776/ub.wacana.2023.026.01.04The Effect of Trust, Performance Expectancy, and Mobile Application Quality on Purchase Intention and Purchase Decision: Evidence from Malang CityImam Rizkika0Edriana Pangestuti1Mohammad Iqbal2Universitas BrawijayaUniversitas BrawijayaUniversitas BrawijayaThe rapid development of technology has led to various breakthroughs that affect people's lifestyles and behaviour. One of the products of technological advances is the Food Delivery Application (FDA). This study aims to examine the effect of trust, performance expectancy, and mobile application quality on purchase intention and purchase decision among users of the GrabFood in Malang City. This research includes explanatory research with a quantitative approach. The sampling technique used was purposive sampling in order to obtain a total sample of 150 respondents. The analytical method used is SEM-PLS with SmartPLS 4.0 version. The results are that the variables of trust and mobile application quality have a positive and significant effect on purchase intention, but performance expectancy does not have a significant effect on purchase intention. The results of this study also show that the variable purchase intention and mobile application quality have a positive and significant effect on the purchase decision, but trust does not have a significant effect on the purchase decision. The practical implications that can be obtained from the results of this research can be used by GrabFood to evaluate the services and features provided in order to increase consumer purchase intention and purchase decision.https://wacana.ub.ac.id/index.php/wacana/article/view/1086trustperformance expectancyqualitypurchase intentionpurchase decision |
| spellingShingle | Imam Rizkika Edriana Pangestuti Mohammad Iqbal The Effect of Trust, Performance Expectancy, and Mobile Application Quality on Purchase Intention and Purchase Decision: Evidence from Malang City Wacana: Jurnal Sosial dan Humaniora trust performance expectancy quality purchase intention purchase decision |
| title | The Effect of Trust, Performance Expectancy, and Mobile Application Quality on Purchase Intention and Purchase Decision: Evidence from Malang City |
| title_full | The Effect of Trust, Performance Expectancy, and Mobile Application Quality on Purchase Intention and Purchase Decision: Evidence from Malang City |
| title_fullStr | The Effect of Trust, Performance Expectancy, and Mobile Application Quality on Purchase Intention and Purchase Decision: Evidence from Malang City |
| title_full_unstemmed | The Effect of Trust, Performance Expectancy, and Mobile Application Quality on Purchase Intention and Purchase Decision: Evidence from Malang City |
| title_short | The Effect of Trust, Performance Expectancy, and Mobile Application Quality on Purchase Intention and Purchase Decision: Evidence from Malang City |
| title_sort | effect of trust performance expectancy and mobile application quality on purchase intention and purchase decision evidence from malang city |
| topic | trust performance expectancy quality purchase intention purchase decision |
| url | https://wacana.ub.ac.id/index.php/wacana/article/view/1086 |
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