DIGITAL BANKING AND (IN)EQUALITY: A SYSTEMATIC OVERVIEW

The rapid expansion of digital banking has revolutionised financial services globally and stipulated financial inclusion. Still, debates remain about the (in)equalities that digital banking can contribute to. Its impact varies significantly among different social groups, which is why this review wi...

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Main Authors: Martina Rašticová, Nataliia Versal, Nataliia Prykaziuk, Mariia Balytska, Yana Dudnyk
Format: Article
Language:English
Published: FINTECH Alliance LLC 2025-02-01
Series:Фінансово-кредитна діяльність: проблеми теорії та практики
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Online Access:https://fkd.net.ua/index.php/fkd/article/view/4657
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author Martina Rašticová
Nataliia Versal
Nataliia Prykaziuk
Mariia Balytska
Yana Dudnyk
author_facet Martina Rašticová
Nataliia Versal
Nataliia Prykaziuk
Mariia Balytska
Yana Dudnyk
author_sort Martina Rašticová
collection DOAJ
description The rapid expansion of digital banking has revolutionised financial services globally and stipulated financial inclusion. Still, debates remain about the (in)equalities that digital banking can contribute to. Its impact varies significantly among different social groups, which is why this review will show how digital banking contributes to inequalities across them and what policy responses can be used to overcome challenges. The study employs a systematic literature review of 27 articles from 1999 to September 2023. Firstly, the review highlights a significant research gap in digital banking and inequalities in low-income countries. Secondly, there is an obvious shift in the research time from high-income countries to upper-middle and lower-middle countries, which may indicate that the problem of inequality under digital banking in high-income countries is not under urgent question. However, the issue of inequality remains relevant in upper-middle and lower-middle countries despite the previous experience gained in high-income countries, which may indicate gaps in the implementation of policy decisions. Thirdly, the most attention in research papers to inequalities is paid to age (74.1%), gender (66.7%), education (40.7%), and income (25.9%). The age gap, in particular, remains pronounced, with the elderly being disproportionately affected. The analysed research highlights that policies place significant responsibility on banks, but there is a pressing need for collaborative efforts involving the state, financial regulators, and banks, especially with an emphasis on training initiatives to bridge gaps in digital financial literacy.
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series Фінансово-кредитна діяльність: проблеми теорії та практики
spelling doaj-art-9636c93b02844f339a4ce707cb1fa63f2025-08-20T02:11:04ZengFINTECH Alliance LLCФінансово-кредитна діяльність: проблеми теорії та практики2306-49942310-87702025-02-0116010.55643/fcaptp.1.60.2025.4657DIGITAL BANKING AND (IN)EQUALITY: A SYSTEMATIC OVERVIEWMartina Rašticová0Nataliia Versal1Nataliia Prykaziuk2Mariia Balytska3Yana Dudnyk4D.Sc. in Psychology, Associate Professor of the Department of Management, Mendel University in Brno, Brno, Czech RepublicD.Sc. in Economics, Professor of the Department of Insurance, Banking and Risk-Management, Taras Shevchenko National University of Kyiv, Kyiv, Ukraine; Associate Professor of the Department of Management, Mendel University in Brno, Brno, Czech RepublicD.Sc. in Economics, Professor, Head of Department of Insurance, Banking and Risk-Management, Taras Shevchenko National University of Kyiv, Kyiv, Ukraine PhD in Economics, Associate Professor of the Department of Insurance, Banking and Risk-Management, Taras Shevchenko National University of Kyiv, Kyiv, UkrainePhD Student, Taras Shevchenko National University of Kyiv, Kyiv, Ukraine The rapid expansion of digital banking has revolutionised financial services globally and stipulated financial inclusion. Still, debates remain about the (in)equalities that digital banking can contribute to. Its impact varies significantly among different social groups, which is why this review will show how digital banking contributes to inequalities across them and what policy responses can be used to overcome challenges. The study employs a systematic literature review of 27 articles from 1999 to September 2023. Firstly, the review highlights a significant research gap in digital banking and inequalities in low-income countries. Secondly, there is an obvious shift in the research time from high-income countries to upper-middle and lower-middle countries, which may indicate that the problem of inequality under digital banking in high-income countries is not under urgent question. However, the issue of inequality remains relevant in upper-middle and lower-middle countries despite the previous experience gained in high-income countries, which may indicate gaps in the implementation of policy decisions. Thirdly, the most attention in research papers to inequalities is paid to age (74.1%), gender (66.7%), education (40.7%), and income (25.9%). The age gap, in particular, remains pronounced, with the elderly being disproportionately affected. The analysed research highlights that policies place significant responsibility on banks, but there is a pressing need for collaborative efforts involving the state, financial regulators, and banks, especially with an emphasis on training initiatives to bridge gaps in digital financial literacy. https://fkd.net.ua/index.php/fkd/article/view/4657online bankinginternet bankinggender divideage divideincome dividefinancial literacy
spellingShingle Martina Rašticová
Nataliia Versal
Nataliia Prykaziuk
Mariia Balytska
Yana Dudnyk
DIGITAL BANKING AND (IN)EQUALITY: A SYSTEMATIC OVERVIEW
Фінансово-кредитна діяльність: проблеми теорії та практики
online banking
internet banking
gender divide
age divide
income divide
financial literacy
title DIGITAL BANKING AND (IN)EQUALITY: A SYSTEMATIC OVERVIEW
title_full DIGITAL BANKING AND (IN)EQUALITY: A SYSTEMATIC OVERVIEW
title_fullStr DIGITAL BANKING AND (IN)EQUALITY: A SYSTEMATIC OVERVIEW
title_full_unstemmed DIGITAL BANKING AND (IN)EQUALITY: A SYSTEMATIC OVERVIEW
title_short DIGITAL BANKING AND (IN)EQUALITY: A SYSTEMATIC OVERVIEW
title_sort digital banking and in equality a systematic overview
topic online banking
internet banking
gender divide
age divide
income divide
financial literacy
url https://fkd.net.ua/index.php/fkd/article/view/4657
work_keys_str_mv AT martinarasticova digitalbankingandinequalityasystematicoverview
AT nataliiaversal digitalbankingandinequalityasystematicoverview
AT nataliiaprykaziuk digitalbankingandinequalityasystematicoverview
AT mariiabalytska digitalbankingandinequalityasystematicoverview
AT yanadudnyk digitalbankingandinequalityasystematicoverview