Evaluating the Acceptance and Success of Mobile Banking Systems Using a Combination of UTAUT2 and Delone & McLean Models

Evaluating the Acceptance and Success of Mobile Banking Systems Using a Combination of UTAUT2 and Delone & McLean Models

Mobile Banking is a digital banking innovation designed to facilitate financial transactions, payments, and account management. However, ensuring that the application meets user expectations remains a challenge. Based on Playstore reviews, 30% of users reported various obstacles, particularly diffic...

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Bibliographic Details
Main Authors: Novrinda Khairun Nisak, Ali Ibrahim, Ermatita
Format: Article
Language:English
Published: Politeknik Negeri Batam 2025-06-01
Series:Journal of Applied Informatics and Computing
Subjects:
delone & mclean
user satisfaction
utaut 2
Online Access:https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/9301
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