Revealing the nuances of 'Grey Digital Divide' in Hong Kong: A latent profile analysis.

The 'grey digital divide' deprives older adults' equitable access to information and support, and thereby, their well-being. Policies including subsidies for internet access and devices, digital literacy classes, and telehealth support attempted to close the divide. Yet, it remains do...

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Main Authors: Bobo Hi-Po Lau, Eric Ngai-Yin Shum, Alex Pak-Ki Kwok, Ben Chi-Pun Liu, Alex Chi-Keung Chan, Rick Yiu-Cho Kwan, Steve Fu-Fai Fong, Gigi Lam, Chung-Kin Tsang, Daniel Dick-Man Leung, Johnson Chun-Sing Cheung, Jason Tak-Sang Chow, Paulina Pui-Yun Wong, Stuart Gietel-Basten
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2025-01-01
Series:PLoS ONE
Online Access:https://doi.org/10.1371/journal.pone.0326413
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author Bobo Hi-Po Lau
Eric Ngai-Yin Shum
Alex Pak-Ki Kwok
Ben Chi-Pun Liu
Alex Chi-Keung Chan
Rick Yiu-Cho Kwan
Steve Fu-Fai Fong
Gigi Lam
Chung-Kin Tsang
Daniel Dick-Man Leung
Johnson Chun-Sing Cheung
Jason Tak-Sang Chow
Paulina Pui-Yun Wong
Stuart Gietel-Basten
author_facet Bobo Hi-Po Lau
Eric Ngai-Yin Shum
Alex Pak-Ki Kwok
Ben Chi-Pun Liu
Alex Chi-Keung Chan
Rick Yiu-Cho Kwan
Steve Fu-Fai Fong
Gigi Lam
Chung-Kin Tsang
Daniel Dick-Man Leung
Johnson Chun-Sing Cheung
Jason Tak-Sang Chow
Paulina Pui-Yun Wong
Stuart Gietel-Basten
author_sort Bobo Hi-Po Lau
collection DOAJ
description The 'grey digital divide' deprives older adults' equitable access to information and support, and thereby, their well-being. Policies including subsidies for internet access and devices, digital literacy classes, and telehealth support attempted to close the divide. Yet, it remains doubtful whether the discrepancy could be narrowed, or simply transformed. The mandatory COVID track-and-trace policy, the government's decade-long digital inclusivity initiatives and the city's high degree of digitization makes Hong Kong an exemplar for exploring the post-pandemic digital divide. Utilizing a person-centered approach, this study elaborated the intergenerational differences in digital engagement with a random sample of 870 younger (aged 18-54 years) and older (aged 55 years or above) adults (52.1% female) via phone interviews. With 16 indicators of digital motivation, access, digital skills, and usage, latent profile analysis (LPA) yielded three profiles - Proficient, Intermediate, and Novice, with disparate patterns between the younger (90.2%, 8.8%, 0.9%) and the older (59.2%, 35.5%, 5.2%) groups, demonstrating a clear intergenerational divide. Socio-economic status influenced profile membership regardless of age, and that profile membership relates to the frequencies of various social contacts except with family/relatives. Our findings demonstrate how typology defines the needs and assists formulation of segmented interventions toward digital inclusivity. (200 words).
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spelling doaj-art-9515e65c490340849ed5f54d02bc892c2025-08-20T03:11:45ZengPublic Library of Science (PLoS)PLoS ONE1932-62032025-01-01207e032641310.1371/journal.pone.0326413Revealing the nuances of 'Grey Digital Divide' in Hong Kong: A latent profile analysis.Bobo Hi-Po LauEric Ngai-Yin ShumAlex Pak-Ki KwokBen Chi-Pun LiuAlex Chi-Keung ChanRick Yiu-Cho KwanSteve Fu-Fai FongGigi LamChung-Kin TsangDaniel Dick-Man LeungJohnson Chun-Sing CheungJason Tak-Sang ChowPaulina Pui-Yun WongStuart Gietel-BastenThe 'grey digital divide' deprives older adults' equitable access to information and support, and thereby, their well-being. Policies including subsidies for internet access and devices, digital literacy classes, and telehealth support attempted to close the divide. Yet, it remains doubtful whether the discrepancy could be narrowed, or simply transformed. The mandatory COVID track-and-trace policy, the government's decade-long digital inclusivity initiatives and the city's high degree of digitization makes Hong Kong an exemplar for exploring the post-pandemic digital divide. Utilizing a person-centered approach, this study elaborated the intergenerational differences in digital engagement with a random sample of 870 younger (aged 18-54 years) and older (aged 55 years or above) adults (52.1% female) via phone interviews. With 16 indicators of digital motivation, access, digital skills, and usage, latent profile analysis (LPA) yielded three profiles - Proficient, Intermediate, and Novice, with disparate patterns between the younger (90.2%, 8.8%, 0.9%) and the older (59.2%, 35.5%, 5.2%) groups, demonstrating a clear intergenerational divide. Socio-economic status influenced profile membership regardless of age, and that profile membership relates to the frequencies of various social contacts except with family/relatives. Our findings demonstrate how typology defines the needs and assists formulation of segmented interventions toward digital inclusivity. (200 words).https://doi.org/10.1371/journal.pone.0326413
spellingShingle Bobo Hi-Po Lau
Eric Ngai-Yin Shum
Alex Pak-Ki Kwok
Ben Chi-Pun Liu
Alex Chi-Keung Chan
Rick Yiu-Cho Kwan
Steve Fu-Fai Fong
Gigi Lam
Chung-Kin Tsang
Daniel Dick-Man Leung
Johnson Chun-Sing Cheung
Jason Tak-Sang Chow
Paulina Pui-Yun Wong
Stuart Gietel-Basten
Revealing the nuances of 'Grey Digital Divide' in Hong Kong: A latent profile analysis.
PLoS ONE
title Revealing the nuances of 'Grey Digital Divide' in Hong Kong: A latent profile analysis.
title_full Revealing the nuances of 'Grey Digital Divide' in Hong Kong: A latent profile analysis.
title_fullStr Revealing the nuances of 'Grey Digital Divide' in Hong Kong: A latent profile analysis.
title_full_unstemmed Revealing the nuances of 'Grey Digital Divide' in Hong Kong: A latent profile analysis.
title_short Revealing the nuances of 'Grey Digital Divide' in Hong Kong: A latent profile analysis.
title_sort revealing the nuances of grey digital divide in hong kong a latent profile analysis
url https://doi.org/10.1371/journal.pone.0326413
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