User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method
The Sumber Alam Ekspres mobile application is designed to facilitate users in booking bus tickets. Since its launch in December 2020, the app has garnered over 35,000 downloads, averaging 48 downloads per day. Currently, it holds a rating of 4.1 out of 5 on the Google Play Store. User reviews—207 in...
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| Format: | Article |
| Language: | English |
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Politeknik Negeri Batam
2025-06-01
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| Series: | Journal of Applied Informatics and Computing |
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| Online Access: | https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/9285 |
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| author | Arvin Claudy Frobenius Rizki Candra Kurniawan |
| author_facet | Arvin Claudy Frobenius Rizki Candra Kurniawan |
| author_sort | Arvin Claudy Frobenius |
| collection | DOAJ |
| description | The Sumber Alam Ekspres mobile application is designed to facilitate users in booking bus tickets. Since its launch in December 2020, the app has garnered over 35,000 downloads, averaging 48 downloads per day. Currently, it holds a rating of 4.1 out of 5 on the Google Play Store. User reviews—207 in total—reveal various complaints, particularly regarding mismatched information, malfunctioning features, and unintuitive interface design. To investigate these issues, a usability evaluation was conducted using the Heuristic Evaluation Method with 20 respondents representing different user types and statuses. The evaluation revealed that only one usability principle—Visibility of System Status—achieved a high score (69%). Six heuristics received moderate ratings: Match Between System and the Real World (62.5%), User Control and Freedom (56.5%), Consistency and Standards (53.5%), Error Prevention (52.5%), Recognition Rather Than Recall (59.5%), and Aesthetic and Minimalist Design (63.5%). Meanwhile, three heuristics were rated low: Flexibility and Efficiency of Use (42%), Help Users Recognize, Diagnose, and Recover from Errors (37%), and Help and Documentation (38%). These findings highlight specific areas for improvement in the user interface, particularly in providing adequate guidance, improving efficiency, and ensuring a more intuitive user experience. |
| format | Article |
| id | doaj-art-948a2ef8a70445fe838bc4a9fdd8eb69 |
| institution | Kabale University |
| issn | 2548-6861 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Politeknik Negeri Batam |
| record_format | Article |
| series | Journal of Applied Informatics and Computing |
| spelling | doaj-art-948a2ef8a70445fe838bc4a9fdd8eb692025-08-20T03:58:40ZengPoliteknik Negeri BatamJournal of Applied Informatics and Computing2548-68612025-06-019365165710.30871/jaic.v9i3.92856830User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation MethodArvin Claudy Frobenius0Rizki Candra Kurniawan1Teknik Informatika, Universitas Amikom YogyakartaTeknik Informatika, Universitas Amikom YogyakartaThe Sumber Alam Ekspres mobile application is designed to facilitate users in booking bus tickets. Since its launch in December 2020, the app has garnered over 35,000 downloads, averaging 48 downloads per day. Currently, it holds a rating of 4.1 out of 5 on the Google Play Store. User reviews—207 in total—reveal various complaints, particularly regarding mismatched information, malfunctioning features, and unintuitive interface design. To investigate these issues, a usability evaluation was conducted using the Heuristic Evaluation Method with 20 respondents representing different user types and statuses. The evaluation revealed that only one usability principle—Visibility of System Status—achieved a high score (69%). Six heuristics received moderate ratings: Match Between System and the Real World (62.5%), User Control and Freedom (56.5%), Consistency and Standards (53.5%), Error Prevention (52.5%), Recognition Rather Than Recall (59.5%), and Aesthetic and Minimalist Design (63.5%). Meanwhile, three heuristics were rated low: Flexibility and Efficiency of Use (42%), Help Users Recognize, Diagnose, and Recover from Errors (37%), and Help and Documentation (38%). These findings highlight specific areas for improvement in the user interface, particularly in providing adequate guidance, improving efficiency, and ensuring a more intuitive user experience.https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/9285evaluasi heuristikgoogle playuser experience (ux)user interfacemobile app |
| spellingShingle | Arvin Claudy Frobenius Rizki Candra Kurniawan User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method Journal of Applied Informatics and Computing evaluasi heuristik google play user experience (ux) user interface mobile app |
| title | User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method |
| title_full | User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method |
| title_fullStr | User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method |
| title_full_unstemmed | User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method |
| title_short | User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method |
| title_sort | user interface evaluation of the sumber alam ekspres application using the heuristic evaluation method |
| topic | evaluasi heuristik google play user experience (ux) user interface mobile app |
| url | https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/9285 |
| work_keys_str_mv | AT arvinclaudyfrobenius userinterfaceevaluationofthesumberalamekspresapplicationusingtheheuristicevaluationmethod AT rizkicandrakurniawan userinterfaceevaluationofthesumberalamekspresapplicationusingtheheuristicevaluationmethod |