Enhancing Service Delivery through an Online Complaints System for Northern Ghana’s Tertiary Institutions

Enhancing Service Delivery through an Online Complaints System for Northern Ghana’s Tertiary Institutions

This study investigated the factors hindering the successful implementation of online complaints system in tertiary institutions in Northern Ghana, and developed an effective complaint system to enhance service delivery, using iterative waterfall models with CSS, MYSQL, JavaScript, HTML, and visual...

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Bibliographic Details
Main Authors: Mumuni Ali, Jacob Azaare, Wu Zhao, Gideon Mensah Engmann
Format: Article
Language:English
Published: Informatics Department, Faculty of Computer Science Bina Darma University 2024-12-01
Series:Journal of Information Systems and Informatics
Subjects:
complaints, tertiary institutions, complaints management system, northern ghana, conventional human voice, complaints status
Online Access:https://journal-isi.org/index.php/isi/article/view/895
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