Influence on turnover in the housekeeping department: a case of some selected hotels in Bolgatanga Municipality

In the competitive business world, employee turnover has been a pressing issue facing organisations around the world. The study sought to investigate the influence on turnover in the housekeeping department of some selected hotels in Bolgatanga municipality. A descriptive survey design was used. T...

Full description

Saved in:
Bibliographic Details
Main Authors: Catherine Fuseini, Ellen Olu Fagbemi, Joshua Awuni
Format: Article
Language:English
Published: Editura ASE Bucuresti 2024-12-01
Series:Cactus
Subjects:
Online Access:https://cactus-journal-of-tourism.ase.ro/wp-content/uploads/2024/11/II.6-Fuseini-et-al.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
_version_ 1832540858136657920
author Catherine Fuseini
Ellen Olu Fagbemi
Joshua Awuni
author_facet Catherine Fuseini
Ellen Olu Fagbemi
Joshua Awuni
author_sort Catherine Fuseini
collection DOAJ
description In the competitive business world, employee turnover has been a pressing issue facing organisations around the world. The study sought to investigate the influence on turnover in the housekeeping department of some selected hotels in Bolgatanga municipality. A descriptive survey design was used. The population of the study comprised 200 employees from the housekeeping department of five hotels in Bolgatanga Municipality. The study used purposive and simple random sampling to select 100 housekeeping employees and 40 hotel management employees. The main instrument used in this study was the questionnaire. Descriptive statistics such as mean and standard deviation were used to summarise the data. The study revealed high employee turnover in the housekeeping department of hotels in Bolgatanga municipality. It was revealed that 3-4 employees leave the housekeeping department of the sampled hotels in Bolgatanga Municipality every year. The results show that employees' expectations are a major determinant of turnover in the housekeeping department of hotels in Bolgatanga municipality. The study revealed that employee expectations have a significant influence on employee turnover in the housekeeping department (p<0.01). It was concluded that improving the employee benefit package, paying employees more and providing more flexible working hours would solve the problem of employee turnover in the housekeeping department of the hotels. It was recommended that hotel industry management should endeavour to use the interview as a tool during the hiring process to understand the job expectations of employees and that the qualified candidates whose job expectations can be met by the hotel should be hired.
format Article
id doaj-art-93a24e308a1b4fc4bb2e53aedb9f9f47
institution Kabale University
issn 2247-3297
language English
publishDate 2024-12-01
publisher Editura ASE Bucuresti
record_format Article
series Cactus
spelling doaj-art-93a24e308a1b4fc4bb2e53aedb9f9f472025-02-04T14:00:33ZengEditura ASE BucurestiCactus2247-32972024-12-0162739210.24818/CTS/6/2024/2.07Influence on turnover in the housekeeping department: a case of some selected hotels in Bolgatanga MunicipalityCatherine Fuseini0https://orcid.org/0009-0007-3841-4945Ellen Olu Fagbemi1https://orcid.org/0000-0001-9188-9797Joshua Awuni2https://orcid.org/0000-0003-0148-3510Bongo Senior High SchoolAkenten Appiah-Menka University of Skills Training and Entrepreneurial DevelopmentBongo Senior High SchoolIn the competitive business world, employee turnover has been a pressing issue facing organisations around the world. The study sought to investigate the influence on turnover in the housekeeping department of some selected hotels in Bolgatanga municipality. A descriptive survey design was used. The population of the study comprised 200 employees from the housekeeping department of five hotels in Bolgatanga Municipality. The study used purposive and simple random sampling to select 100 housekeeping employees and 40 hotel management employees. The main instrument used in this study was the questionnaire. Descriptive statistics such as mean and standard deviation were used to summarise the data. The study revealed high employee turnover in the housekeeping department of hotels in Bolgatanga municipality. It was revealed that 3-4 employees leave the housekeeping department of the sampled hotels in Bolgatanga Municipality every year. The results show that employees' expectations are a major determinant of turnover in the housekeeping department of hotels in Bolgatanga municipality. The study revealed that employee expectations have a significant influence on employee turnover in the housekeeping department (p<0.01). It was concluded that improving the employee benefit package, paying employees more and providing more flexible working hours would solve the problem of employee turnover in the housekeeping department of the hotels. It was recommended that hotel industry management should endeavour to use the interview as a tool during the hiring process to understand the job expectations of employees and that the qualified candidates whose job expectations can be met by the hotel should be hired. https://cactus-journal-of-tourism.ase.ro/wp-content/uploads/2024/11/II.6-Fuseini-et-al.pdfhousekeeping departmentturnoveremployeehotelsbolgatanga
spellingShingle Catherine Fuseini
Ellen Olu Fagbemi
Joshua Awuni
Influence on turnover in the housekeeping department: a case of some selected hotels in Bolgatanga Municipality
Cactus
housekeeping department
turnover
employee
hotels
bolgatanga
title Influence on turnover in the housekeeping department: a case of some selected hotels in Bolgatanga Municipality
title_full Influence on turnover in the housekeeping department: a case of some selected hotels in Bolgatanga Municipality
title_fullStr Influence on turnover in the housekeeping department: a case of some selected hotels in Bolgatanga Municipality
title_full_unstemmed Influence on turnover in the housekeeping department: a case of some selected hotels in Bolgatanga Municipality
title_short Influence on turnover in the housekeeping department: a case of some selected hotels in Bolgatanga Municipality
title_sort influence on turnover in the housekeeping department a case of some selected hotels in bolgatanga municipality
topic housekeeping department
turnover
employee
hotels
bolgatanga
url https://cactus-journal-of-tourism.ase.ro/wp-content/uploads/2024/11/II.6-Fuseini-et-al.pdf
work_keys_str_mv AT catherinefuseini influenceonturnoverinthehousekeepingdepartmentacaseofsomeselectedhotelsinbolgatangamunicipality
AT ellenolufagbemi influenceonturnoverinthehousekeepingdepartmentacaseofsomeselectedhotelsinbolgatangamunicipality
AT joshuaawuni influenceonturnoverinthehousekeepingdepartmentacaseofsomeselectedhotelsinbolgatangamunicipality