Cross-cultural features of tour groups service from Sri Lanka
An important component of the tourist image of the region is the monitoring of area customer's satisfaction with the level and volume of services provided. There are certain special requirements to anticipate needs of guests from any of the countries, at the same time the most apparent differen...
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| Format: | Article |
| Language: | English |
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Publishing House of the State University of Management
2019-09-01
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| Series: | Вестник университета |
| Subjects: | |
| Online Access: | https://vestnik.guu.ru/jour/article/view/1669 |
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| _version_ | 1832541837522370560 |
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| author | N. A. Zamyatina A. V. Zbarskaya Yu. O. Tsunaeva |
| author_facet | N. A. Zamyatina A. V. Zbarskaya Yu. O. Tsunaeva |
| author_sort | N. A. Zamyatina |
| collection | DOAJ |
| description | An important component of the tourist image of the region is the monitoring of area customer's satisfaction with the level and volume of services provided. There are certain special requirements to anticipate needs of guests from any of the countries, at the same time the most apparent differences concern welcoming guests from Asian countries. The theoretical material of cross-cultural approach to social and business communications has been summarized in the article, the challenges have been revealed and areas for improving quality of tourist services for mass tourism and incentive tour package groups from Sri Lanka have been considered. |
| format | Article |
| id | doaj-art-9373d803a8cc454aaf91053f6b7f16a0 |
| institution | Kabale University |
| issn | 1816-4277 2686-8415 |
| language | English |
| publishDate | 2019-09-01 |
| publisher | Publishing House of the State University of Management |
| record_format | Article |
| series | Вестник университета |
| spelling | doaj-art-9373d803a8cc454aaf91053f6b7f16a02025-02-04T08:28:00ZengPublishing House of the State University of ManagementВестник университета1816-42772686-84152019-09-0108838910.26425/1816-4277-2019-8-83-891475Cross-cultural features of tour groups service from Sri LankaN. A. Zamyatina0A. V. Zbarskaya1Yu. O. Tsunaeva2State University of ManagementState University of ManagementState University of ManagementAn important component of the tourist image of the region is the monitoring of area customer's satisfaction with the level and volume of services provided. There are certain special requirements to anticipate needs of guests from any of the countries, at the same time the most apparent differences concern welcoming guests from Asian countries. The theoretical material of cross-cultural approach to social and business communications has been summarized in the article, the challenges have been revealed and areas for improving quality of tourist services for mass tourism and incentive tour package groups from Sri Lanka have been considered.https://vestnik.guu.ru/jour/article/view/1669tourist destination imagetourismtourist servicetourist behaviourtourists from sri lanka |
| spellingShingle | N. A. Zamyatina A. V. Zbarskaya Yu. O. Tsunaeva Cross-cultural features of tour groups service from Sri Lanka Вестник университета tourist destination image tourism tourist service tourist behaviour tourists from sri lanka |
| title | Cross-cultural features of tour groups service from Sri Lanka |
| title_full | Cross-cultural features of tour groups service from Sri Lanka |
| title_fullStr | Cross-cultural features of tour groups service from Sri Lanka |
| title_full_unstemmed | Cross-cultural features of tour groups service from Sri Lanka |
| title_short | Cross-cultural features of tour groups service from Sri Lanka |
| title_sort | cross cultural features of tour groups service from sri lanka |
| topic | tourist destination image tourism tourist service tourist behaviour tourists from sri lanka |
| url | https://vestnik.guu.ru/jour/article/view/1669 |
| work_keys_str_mv | AT nazamyatina crossculturalfeaturesoftourgroupsservicefromsrilanka AT avzbarskaya crossculturalfeaturesoftourgroupsservicefromsrilanka AT yuotsunaeva crossculturalfeaturesoftourgroupsservicefromsrilanka |