Delivery of compassionate mental health care in a digital technology-driven age: protocol for a scoping review

Introduction As digital technologies become an integral part of mental health care delivery, concerns have risen regarding how this technology may detract from health professionals’ ability to provide compassionate care. To maintain and improve the quality of care for people with mental illness, the...

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Main Authors: David Wiljer, Rebecca Charow, Gillian Strudwick, Sanjeev Sockalingam, Timothy Zhang, Fiona Inglis, Mikayla Munnery, Brian Lo, Shuranjeet Singh Takhar
Format: Article
Language:English
Published: BMJ Publishing Group 2019-07-01
Series:BMJ Open
Online Access:https://bmjopen.bmj.com/content/9/7/e027989.full
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author David Wiljer
Rebecca Charow
Gillian Strudwick
Sanjeev Sockalingam
Timothy Zhang
Fiona Inglis
Mikayla Munnery
Brian Lo
Shuranjeet Singh Takhar
author_facet David Wiljer
Rebecca Charow
Gillian Strudwick
Sanjeev Sockalingam
Timothy Zhang
Fiona Inglis
Mikayla Munnery
Brian Lo
Shuranjeet Singh Takhar
author_sort David Wiljer
collection DOAJ
description Introduction As digital technologies become an integral part of mental health care delivery, concerns have risen regarding how this technology may detract from health professionals’ ability to provide compassionate care. To maintain and improve the quality of care for people with mental illness, there is a need to understand how to effectively incorporate technologies into the delivery of compassionate mental health care. The objectives of this scoping review are to: (1) identify the digital technologies currently being used among patients and health professionals in the delivery of mental health care; (2) determine how these digital technologies are being used in the context of the delivery of compassionate care and (3) uncover the barriers to, and facilitators of, digital technology-driven delivery of compassionate mental health care.Methods and analysis Searches were conducted of five databases, consisting of relevant articles published in English between 1990 and 2019. Identified articles will be independently screened for eligibility by two reviewers, first at a title and abstract stage, and then at a full-text level. Data will be extracted and compiled from eligible articles into a data extraction chart. Information collected will include a basic overview of the publication including the article title, authors, year of publication, country of origin, research design and research question addressed. On completion of data synthesis, the authors will conduct a consultation phase with relevant experts in the field.Ethics and dissemination Ethical approval is not required for this scoping review. With regards to the dissemination plan, principles identified from the relevant articles may be presented at conferences and an article will be published in an academic journal with study results. The authors also intend to engage interested mental health professionals, health professional educators and patients in a discussion about the study findings and implications for the future.
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spelling doaj-art-92e962d16c154dfca1d35b9d112c102a2025-08-20T02:01:54ZengBMJ Publishing GroupBMJ Open2044-60552019-07-019710.1136/bmjopen-2018-027989Delivery of compassionate mental health care in a digital technology-driven age: protocol for a scoping reviewDavid Wiljer0Rebecca Charow1Gillian Strudwick2Sanjeev Sockalingam3Timothy Zhang4Fiona Inglis5Mikayla Munnery6Brian Lo7Shuranjeet Singh Takhar8Education, Technology and Innovation, University Health Network, Toronto, Ontario, Canada1 UHN Digital, University Health Network, Toronto, Ontario, CanadaInstitute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, CanadaCentre for Addiction and Mental Health, Toronto, Ontario, CanadaSchool of Public Health and Health Systems, University of Waterloo, Waterloo, Ontario, CanadaClinical Informatics (eHospital), Cambridge University Hospitals NHS Foundation Trust, Cambridge, UKInformation Management Group, Centre for Addiction and Mental Health, Toronto, Ontario, CanadaCentre for Addiction and Mental Health, Toronto, Ontario, CanadaInstitute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, CanadaIntroduction As digital technologies become an integral part of mental health care delivery, concerns have risen regarding how this technology may detract from health professionals’ ability to provide compassionate care. To maintain and improve the quality of care for people with mental illness, there is a need to understand how to effectively incorporate technologies into the delivery of compassionate mental health care. The objectives of this scoping review are to: (1) identify the digital technologies currently being used among patients and health professionals in the delivery of mental health care; (2) determine how these digital technologies are being used in the context of the delivery of compassionate care and (3) uncover the barriers to, and facilitators of, digital technology-driven delivery of compassionate mental health care.Methods and analysis Searches were conducted of five databases, consisting of relevant articles published in English between 1990 and 2019. Identified articles will be independently screened for eligibility by two reviewers, first at a title and abstract stage, and then at a full-text level. Data will be extracted and compiled from eligible articles into a data extraction chart. Information collected will include a basic overview of the publication including the article title, authors, year of publication, country of origin, research design and research question addressed. On completion of data synthesis, the authors will conduct a consultation phase with relevant experts in the field.Ethics and dissemination Ethical approval is not required for this scoping review. With regards to the dissemination plan, principles identified from the relevant articles may be presented at conferences and an article will be published in an academic journal with study results. The authors also intend to engage interested mental health professionals, health professional educators and patients in a discussion about the study findings and implications for the future.https://bmjopen.bmj.com/content/9/7/e027989.full
spellingShingle David Wiljer
Rebecca Charow
Gillian Strudwick
Sanjeev Sockalingam
Timothy Zhang
Fiona Inglis
Mikayla Munnery
Brian Lo
Shuranjeet Singh Takhar
Delivery of compassionate mental health care in a digital technology-driven age: protocol for a scoping review
BMJ Open
title Delivery of compassionate mental health care in a digital technology-driven age: protocol for a scoping review
title_full Delivery of compassionate mental health care in a digital technology-driven age: protocol for a scoping review
title_fullStr Delivery of compassionate mental health care in a digital technology-driven age: protocol for a scoping review
title_full_unstemmed Delivery of compassionate mental health care in a digital technology-driven age: protocol for a scoping review
title_short Delivery of compassionate mental health care in a digital technology-driven age: protocol for a scoping review
title_sort delivery of compassionate mental health care in a digital technology driven age protocol for a scoping review
url https://bmjopen.bmj.com/content/9/7/e027989.full
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