Key factors influencing the e-government adoption: a systematic literature review
Purpose – This study aimed to identify and analyse the key factors influencing the adoption of e-government services and to discern their implications for various stakeholders, from policymakers to platform developers. Design/methodology/approach – Through a comprehensive review of existing literatu...
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2024-08-01
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| Series: | Journal of Innovative Digital Transformation |
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| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/JIDT-09-2023-0016/full/pdf |
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| _version_ | 1849718807781703680 |
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| author | Noura Aleisa |
| author_facet | Noura Aleisa |
| author_sort | Noura Aleisa |
| collection | DOAJ |
| description | Purpose – This study aimed to identify and analyse the key factors influencing the adoption of e-government services and to discern their implications for various stakeholders, from policymakers to platform developers. Design/methodology/approach – Through a comprehensive review of existing literature and detailed analysis of multiple studies, this research organised the influential factors based on their effect: highest, direct and indirect. The study also integrated findings to present a consolidated view of e-government adoption drivers. Findings – The research found that users' behaviour, attitude, optimism bias and subjective norms significantly shape their approach to e-government platforms. Trust in e-Government (TEG) emerged as a critical determinant, with security perceptions being of paramount importance. Additionally, non-technical factors, such as cultural, religious and social influences, play a substantial role in e-government adoption decisions. The study also highlighted the importance of performance expectancy, effect expectancy and other determinants influencing e-government adoption. Originality/value – While numerous studies have explored e-government adoption, this research offers a novel classification based on the relative effects of each determinant. Integrating findings from diverse studies and emphasising non-technical factors introduce an interdisciplinary approach, bridging the gap between information technology and fields like sociology, anthropology and behavioural sciences. This integrative lens provides a fresh perspective on the topic, encouraging more holistic strategies for enhancing e-government adoption globally. |
| format | Article |
| id | doaj-art-92765ee22e1348b39b6c4c9ea00bfdce |
| institution | DOAJ |
| issn | 2976-9051 2976-906X |
| language | English |
| publishDate | 2024-08-01 |
| publisher | Emerald Publishing |
| record_format | Article |
| series | Journal of Innovative Digital Transformation |
| spelling | doaj-art-92765ee22e1348b39b6c4c9ea00bfdce2025-08-20T03:12:16ZengEmerald PublishingJournal of Innovative Digital Transformation2976-90512976-906X2024-08-0111143110.1108/JIDT-09-2023-0016Key factors influencing the e-government adoption: a systematic literature reviewNoura Aleisa0Saudi Electronic University, Riyadh, Saudi ArabiaPurpose – This study aimed to identify and analyse the key factors influencing the adoption of e-government services and to discern their implications for various stakeholders, from policymakers to platform developers. Design/methodology/approach – Through a comprehensive review of existing literature and detailed analysis of multiple studies, this research organised the influential factors based on their effect: highest, direct and indirect. The study also integrated findings to present a consolidated view of e-government adoption drivers. Findings – The research found that users' behaviour, attitude, optimism bias and subjective norms significantly shape their approach to e-government platforms. Trust in e-Government (TEG) emerged as a critical determinant, with security perceptions being of paramount importance. Additionally, non-technical factors, such as cultural, religious and social influences, play a substantial role in e-government adoption decisions. The study also highlighted the importance of performance expectancy, effect expectancy and other determinants influencing e-government adoption. Originality/value – While numerous studies have explored e-government adoption, this research offers a novel classification based on the relative effects of each determinant. Integrating findings from diverse studies and emphasising non-technical factors introduce an interdisciplinary approach, bridging the gap between information technology and fields like sociology, anthropology and behavioural sciences. This integrative lens provides a fresh perspective on the topic, encouraging more holistic strategies for enhancing e-government adoption globally.https://www.emerald.com/insight/content/doi/10.1108/JIDT-09-2023-0016/full/pdfE-governmentFactorTrustAdoptionIntention to use |
| spellingShingle | Noura Aleisa Key factors influencing the e-government adoption: a systematic literature review Journal of Innovative Digital Transformation E-government Factor Trust Adoption Intention to use |
| title | Key factors influencing the e-government adoption: a systematic literature review |
| title_full | Key factors influencing the e-government adoption: a systematic literature review |
| title_fullStr | Key factors influencing the e-government adoption: a systematic literature review |
| title_full_unstemmed | Key factors influencing the e-government adoption: a systematic literature review |
| title_short | Key factors influencing the e-government adoption: a systematic literature review |
| title_sort | key factors influencing the e government adoption a systematic literature review |
| topic | E-government Factor Trust Adoption Intention to use |
| url | https://www.emerald.com/insight/content/doi/10.1108/JIDT-09-2023-0016/full/pdf |
| work_keys_str_mv | AT nouraaleisa keyfactorsinfluencingtheegovernmentadoptionasystematicliteraturereview |