Revolutionizing municipality performance evaluation: A dynamic network fusion of BSC and DEA
This study introduces an advanced performance measurement system for 31 municipalities in Tehran and Shahriar, integrating the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA) methodologies. The combination of BSC and DEA was chosen because BSC offers a multidimensional framework for ass...
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| Format: | Article |
| Language: | English |
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Ayandegan Institute of Higher Education,
2025-03-01
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| Series: | International Journal of Research in Industrial Engineering |
| Subjects: | |
| Online Access: | https://www.riejournal.com/article_205055_7d286bca22dd25319afe5e9f0f39c9f4.pdf |
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| _version_ | 1832577756301361152 |
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| author | Yusof Chaharlang Hamed Soleimani Esmaeil Mehdizadeh Alireza Alinejad |
| author_facet | Yusof Chaharlang Hamed Soleimani Esmaeil Mehdizadeh Alireza Alinejad |
| author_sort | Yusof Chaharlang |
| collection | DOAJ |
| description | This study introduces an advanced performance measurement system for 31 municipalities in Tehran and Shahriar, integrating the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA) methodologies. The combination of BSC and DEA was chosen because BSC offers a multidimensional framework for assessing performance from diverse perspectives, while DEA provides a quantitative tool for evaluating efficiency, particularly useful when dealing with multiple inputs and outputs. Together, they allow for both qualitative and quantitative evaluation of municipal performance, addressing the need for comprehensive performance assessment. However, traditional DEA models often fail to account for dynamic changes and intermediate linkages between these perspectives over time. The Dynamic Network Slacks-Based Model (DNSBM) of DEA, proposed in this study, addresses these limitations by incorporating both network interdependencies and dynamic changes in performance evaluation. Field studies and expert interviews revealed interconnections between BSC perspectives, and dynamic changes were modeled by linking networks over multiple periods. The model estimated efficiency values for each period, showing an average overall score of 0.857, with specific scores for financial (0.94), learning and growth (0.83), internal processes (0.96), and customer (0.34). Statistically significant correlations were found between most perspectives, except financial and learning/growth. The model identified dynamic performance trends, inefficiency levels, and strategies to improve underperforming DMUs, offering a comprehensive approach to enhancing municipal performance. |
| format | Article |
| id | doaj-art-9237544a66504e3fa067727445fc3320 |
| institution | Kabale University |
| issn | 2783-1337 2717-2937 |
| language | English |
| publishDate | 2025-03-01 |
| publisher | Ayandegan Institute of Higher Education, |
| record_format | Article |
| series | International Journal of Research in Industrial Engineering |
| spelling | doaj-art-9237544a66504e3fa067727445fc33202025-01-30T15:10:51ZengAyandegan Institute of Higher Education,International Journal of Research in Industrial Engineering2783-13372717-29372025-03-011419911410.22105/riej.2024.468397.1457205055Revolutionizing municipality performance evaluation: A dynamic network fusion of BSC and DEAYusof Chaharlang0Hamed Soleimani1Esmaeil Mehdizadeh2Alireza Alinejad3Department of Industrial Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran.Department of Industrial Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran.Department of Industrial Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran.Department of Industrial Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran.This study introduces an advanced performance measurement system for 31 municipalities in Tehran and Shahriar, integrating the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA) methodologies. The combination of BSC and DEA was chosen because BSC offers a multidimensional framework for assessing performance from diverse perspectives, while DEA provides a quantitative tool for evaluating efficiency, particularly useful when dealing with multiple inputs and outputs. Together, they allow for both qualitative and quantitative evaluation of municipal performance, addressing the need for comprehensive performance assessment. However, traditional DEA models often fail to account for dynamic changes and intermediate linkages between these perspectives over time. The Dynamic Network Slacks-Based Model (DNSBM) of DEA, proposed in this study, addresses these limitations by incorporating both network interdependencies and dynamic changes in performance evaluation. Field studies and expert interviews revealed interconnections between BSC perspectives, and dynamic changes were modeled by linking networks over multiple periods. The model estimated efficiency values for each period, showing an average overall score of 0.857, with specific scores for financial (0.94), learning and growth (0.83), internal processes (0.96), and customer (0.34). Statistically significant correlations were found between most perspectives, except financial and learning/growth. The model identified dynamic performance trends, inefficiency levels, and strategies to improve underperforming DMUs, offering a comprehensive approach to enhancing municipal performance.https://www.riejournal.com/article_205055_7d286bca22dd25319afe5e9f0f39c9f4.pdffinanciallearning and growthinternal business processescustomer perspectives |
| spellingShingle | Yusof Chaharlang Hamed Soleimani Esmaeil Mehdizadeh Alireza Alinejad Revolutionizing municipality performance evaluation: A dynamic network fusion of BSC and DEA International Journal of Research in Industrial Engineering financial learning and growth internal business processes customer perspectives |
| title | Revolutionizing municipality performance evaluation: A dynamic network fusion of BSC and DEA |
| title_full | Revolutionizing municipality performance evaluation: A dynamic network fusion of BSC and DEA |
| title_fullStr | Revolutionizing municipality performance evaluation: A dynamic network fusion of BSC and DEA |
| title_full_unstemmed | Revolutionizing municipality performance evaluation: A dynamic network fusion of BSC and DEA |
| title_short | Revolutionizing municipality performance evaluation: A dynamic network fusion of BSC and DEA |
| title_sort | revolutionizing municipality performance evaluation a dynamic network fusion of bsc and dea |
| topic | financial learning and growth internal business processes customer perspectives |
| url | https://www.riejournal.com/article_205055_7d286bca22dd25319afe5e9f0f39c9f4.pdf |
| work_keys_str_mv | AT yusofchaharlang revolutionizingmunicipalityperformanceevaluationadynamicnetworkfusionofbscanddea AT hamedsoleimani revolutionizingmunicipalityperformanceevaluationadynamicnetworkfusionofbscanddea AT esmaeilmehdizadeh revolutionizingmunicipalityperformanceevaluationadynamicnetworkfusionofbscanddea AT alirezaalinejad revolutionizingmunicipalityperformanceevaluationadynamicnetworkfusionofbscanddea |