Performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy DEMATEL-ELECTRE
Purpose: The management and performance evaluation system as one of the management processes has a prominent role in helping to achieve the goals and missions of the organization. The purpose of this article is to present a method to evaluate the performance of the organization's task units. Th...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
Ayandegan Institute of Higher Education, Tonekabon,
2024-09-01
|
| Series: | تصمیم گیری و تحقیق در عملیات |
| Subjects: | |
| Online Access: | https://www.journal-dmor.ir/article_211081_e58f3eced774f9fcb3197e67bc72a62c.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832577826948120576 |
|---|---|
| author | Maryam Daneshvar Fatemeh Karimi Jafari Zahra Moradi Golriz |
| author_facet | Maryam Daneshvar Fatemeh Karimi Jafari Zahra Moradi Golriz |
| author_sort | Maryam Daneshvar |
| collection | DOAJ |
| description | Purpose: The management and performance evaluation system as one of the management processes has a prominent role in helping to achieve the goals and missions of the organization. The purpose of this article is to present a method to evaluate the performance of the organization's task units. This approach, based on a scientific and systematic method, explicitly considers the existence of uncertainty and ambiguity in the nature of organizational activities.Methodology: In this paper, a MADM hybrid approach is used. First, the performance indicators have been determined by the literature review and consulting experts, and then the importance and weight of each of the performance indicators has been calculated using the intuitionistic Fuzzy DEMATEL and finally, the performance of organization's units has been evaluated using the ELECTRE intuitionistic Fuzzy method. In order to apply this method, the performance evaluation of the organization of industry, mining and trade of Tehran province has been done with the proposed method.Findings: This study shows the effectiveness of the hybrid intuitionistic fuzzy DEMATEL-ELECTRE approach in performance evaluation the organizational units. This method correctly considers the uncertainty in the performance evaluation indicators by using the intuitionistic fuzzy approach and leads to a correct and reliable performance evaluation. The results showed that among performance indicators, organizational improvement and transformation, transparency and productivity improvement have the most weight and importance in performance evaluation of organizational units.Originality/Value: For the first time, this research has used the hybrid intuitionistic fuzzy DEMATEL-ELECTRE approach to performance evaluation of organizational units. Using the intuitionistic fuzzy approach provides a unique perspective on uncertainty in performance evaluation and increases the reliability of performance evaluation and ranking. The application of this method in a government service organization provides a methodological tool for performance evaluation or rating of organizational units or work teams in different or similar organizations and fields. |
| format | Article |
| id | doaj-art-91a52449e4344c9bbd0446e6b11820e7 |
| institution | Kabale University |
| issn | 2538-5097 2676-6159 |
| language | fas |
| publishDate | 2024-09-01 |
| publisher | Ayandegan Institute of Higher Education, Tonekabon, |
| record_format | Article |
| series | تصمیم گیری و تحقیق در عملیات |
| spelling | doaj-art-91a52449e4344c9bbd0446e6b11820e72025-01-30T15:04:05ZfasAyandegan Institute of Higher Education, Tonekabon,تصمیم گیری و تحقیق در عملیات2538-50972676-61592024-09-019358460610.22105/dmor.2024.473271.1864211081Performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy DEMATEL-ELECTREMaryam Daneshvar0Fatemeh Karimi Jafari1Zahra Moradi Golriz2Department of Management, Faculty of Management and Finance, Khatam University, Tehran, Iran.Department of Management, Faculty of Management and Finance, Khatam University, Tehran, Iran.Department of Management, Faculty of Management and Finance, Khatam University, Tehran, Iran.Purpose: The management and performance evaluation system as one of the management processes has a prominent role in helping to achieve the goals and missions of the organization. The purpose of this article is to present a method to evaluate the performance of the organization's task units. This approach, based on a scientific and systematic method, explicitly considers the existence of uncertainty and ambiguity in the nature of organizational activities.Methodology: In this paper, a MADM hybrid approach is used. First, the performance indicators have been determined by the literature review and consulting experts, and then the importance and weight of each of the performance indicators has been calculated using the intuitionistic Fuzzy DEMATEL and finally, the performance of organization's units has been evaluated using the ELECTRE intuitionistic Fuzzy method. In order to apply this method, the performance evaluation of the organization of industry, mining and trade of Tehran province has been done with the proposed method.Findings: This study shows the effectiveness of the hybrid intuitionistic fuzzy DEMATEL-ELECTRE approach in performance evaluation the organizational units. This method correctly considers the uncertainty in the performance evaluation indicators by using the intuitionistic fuzzy approach and leads to a correct and reliable performance evaluation. The results showed that among performance indicators, organizational improvement and transformation, transparency and productivity improvement have the most weight and importance in performance evaluation of organizational units.Originality/Value: For the first time, this research has used the hybrid intuitionistic fuzzy DEMATEL-ELECTRE approach to performance evaluation of organizational units. Using the intuitionistic fuzzy approach provides a unique perspective on uncertainty in performance evaluation and increases the reliability of performance evaluation and ranking. The application of this method in a government service organization provides a methodological tool for performance evaluation or rating of organizational units or work teams in different or similar organizations and fields.https://www.journal-dmor.ir/article_211081_e58f3eced774f9fcb3197e67bc72a62c.pdfperformance evaluationdematelelectremadmintuitionistic fuzzy |
| spellingShingle | Maryam Daneshvar Fatemeh Karimi Jafari Zahra Moradi Golriz Performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy DEMATEL-ELECTRE تصمیم گیری و تحقیق در عملیات performance evaluation dematel electre madm intuitionistic fuzzy |
| title | Performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy DEMATEL-ELECTRE |
| title_full | Performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy DEMATEL-ELECTRE |
| title_fullStr | Performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy DEMATEL-ELECTRE |
| title_full_unstemmed | Performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy DEMATEL-ELECTRE |
| title_short | Performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy DEMATEL-ELECTRE |
| title_sort | performance evaluation of organizational units with the hybrid approach of intuitionistic fuzzy dematel electre |
| topic | performance evaluation dematel electre madm intuitionistic fuzzy |
| url | https://www.journal-dmor.ir/article_211081_e58f3eced774f9fcb3197e67bc72a62c.pdf |
| work_keys_str_mv | AT maryamdaneshvar performanceevaluationoforganizationalunitswiththehybridapproachofintuitionisticfuzzydematelelectre AT fatemehkarimijafari performanceevaluationoforganizationalunitswiththehybridapproachofintuitionisticfuzzydematelelectre AT zahramoradigolriz performanceevaluationoforganizationalunitswiththehybridapproachofintuitionisticfuzzydematelelectre |