Achieving employee engagement through effective internal communication
Internal communication is a prerequisite for organisational success as it underpins organisational effectiveness. Previous research (Albrecht, 2010; Andrew & Sofian, 2012; Hayase, 2009; Mamdoo, 2012; Markos & Sridevi, 2010; Meng & Berger, 2012; Ruck & Welch, 2012; Welch & Jackso...
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| Format: | Article |
| Language: | English |
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University of Johannesburg
2022-06-01
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| Series: | Communicare |
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| Online Access: | https://journals.uj.ac.za/index.php/jcsa/article/view/1315 |
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| _version_ | 1832593735102234624 |
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| author | Senelisiwe Mbhele Estelle de Beer |
| author_facet | Senelisiwe Mbhele Estelle de Beer |
| author_sort | Senelisiwe Mbhele |
| collection | DOAJ |
| description |
Internal communication is a prerequisite for organisational success as it underpins organisational effectiveness. Previous research (Albrecht, 2010; Andrew & Sofian, 2012; Hayase, 2009; Mamdoo, 2012; Markos & Sridevi, 2010; Meng & Berger, 2012; Ruck & Welch, 2012; Welch & Jackson, 2007; Welch, 2011) has linked this process to employee engagement, which generally refers to “a positive fulfilling, work-related state of mind that is characterised by vigour, dedication and absorption.” To illustrate how employee engagement can be achieved through internal communication, a quantitative research approach was used to obtain data from a sample of 300 respondents identified by means of systematic random sampling from a population of 1 322 employees from the case organisation. The findings point to the critical role played by internal communication in the achievement of employee engagement and specifically investigated the relationship between employee engagement and constructs such as: participative organisational
culture; supportive communication climate; participative leadership communication; quality and reliability of information; two-way asymmetrical communication and two-way symmetrical communication.
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| format | Article |
| id | doaj-art-90bef9886e8545faac5323d10476ac78 |
| institution | Kabale University |
| issn | 0259-0069 2957-7950 |
| language | English |
| publishDate | 2022-06-01 |
| publisher | University of Johannesburg |
| record_format | Article |
| series | Communicare |
| spelling | doaj-art-90bef9886e8545faac5323d10476ac782025-01-20T08:57:38ZengUniversity of JohannesburgCommunicare0259-00692957-79502022-06-0140210.36615/jcssa.v40i2.1315Achieving employee engagement through effective internal communicationSenelisiwe Mbhele0Estelle de Beer1https://orcid.org/0000-0003-1265-2703University of PretoriaUniversity of Pretoria Internal communication is a prerequisite for organisational success as it underpins organisational effectiveness. Previous research (Albrecht, 2010; Andrew & Sofian, 2012; Hayase, 2009; Mamdoo, 2012; Markos & Sridevi, 2010; Meng & Berger, 2012; Ruck & Welch, 2012; Welch & Jackson, 2007; Welch, 2011) has linked this process to employee engagement, which generally refers to “a positive fulfilling, work-related state of mind that is characterised by vigour, dedication and absorption.” To illustrate how employee engagement can be achieved through internal communication, a quantitative research approach was used to obtain data from a sample of 300 respondents identified by means of systematic random sampling from a population of 1 322 employees from the case organisation. The findings point to the critical role played by internal communication in the achievement of employee engagement and specifically investigated the relationship between employee engagement and constructs such as: participative organisational culture; supportive communication climate; participative leadership communication; quality and reliability of information; two-way asymmetrical communication and two-way symmetrical communication. https://journals.uj.ac.za/index.php/jcsa/article/view/1315Internal communicationemployee engagementorganisational culturecommunication climateleadership communication |
| spellingShingle | Senelisiwe Mbhele Estelle de Beer Achieving employee engagement through effective internal communication Communicare Internal communication employee engagement organisational culture communication climate leadership communication |
| title | Achieving employee engagement through effective internal communication |
| title_full | Achieving employee engagement through effective internal communication |
| title_fullStr | Achieving employee engagement through effective internal communication |
| title_full_unstemmed | Achieving employee engagement through effective internal communication |
| title_short | Achieving employee engagement through effective internal communication |
| title_sort | achieving employee engagement through effective internal communication |
| topic | Internal communication employee engagement organisational culture communication climate leadership communication |
| url | https://journals.uj.ac.za/index.php/jcsa/article/view/1315 |
| work_keys_str_mv | AT senelisiwembhele achievingemployeeengagementthrougheffectiveinternalcommunication AT estelledebeer achievingemployeeengagementthrougheffectiveinternalcommunication |